Strategic Accounts Manager

Jonas Software

Strategic Accounts Manager responsible for growing commercial success within the Nova programme at Gladstone. Focusing on long-term customer relationships and strategic account management in the leisure sector.

Posted 5/28/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Manager is responsible for growing and driving the commercial and customer success of the Nova programme.
This role focuses on long-term relationships rather than short-term sales.
Build and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets.
Build strong, trusted relationships with senior decision-makers, including C-Suite, Heads of Service, Directors, and Commercial Leads.
Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution.
Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts.
Deeply understand each customer’s operational challenges and strategic priorities.
Ensure CRM data, account notes, and forecasts are accurate and up to date.
Manage contractual compliance, pricing discussions, and commercial risk within your account base.

Requirements

What you’ll need

Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements.
Ability to build credibility with senior stakeholders and influence at board or executive level.
Experience working with complex organisations, ideally within public sector, leisure, health, or education.
Excellent communication skills, with the ability to explain technical solutions in plain English.
Experience within leisure management, SaaS platforms, or regulated/public sector environments.
Familiarity with framework agreements and public sector procurement processes.
Understanding of digital transformation challenges within membership-based or customer-facing services.

Benefits

Comp & perks

Be part of a market-leading leisure management software provider with over 40 years of sector experience.
Work with organisations that make a real difference to health, wellbeing, and communities across the UK.
Backed by Jonas Software and Constellation Software, offering long-term stability, investment, and growth.
A culture that values collaboration, innovation, and doing the right thing for customers.

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Hard Skills & Tools

AI platformscontract negotiationsaccount managementCRM data managementcommercial risk managementupsellingcross-sellingsolution expansiondigital transformationpublic sector procurement

Soft Skills

commercial acumenrelationship buildinginfluencingcommunicationcredibility with stakeholdersstrategic thinkingproblem-solvingcustomer success managementnegotiationcollaboration