Jonas Software

Business Development Rep

• Build the research foundation for US growth by organizing a target account list.
• Research US consumer brands in the target size range to build structured profiles.
• Identify whether companies run insights through data and analytics or marketing functions.
• Find the right named contact and spot signals indicating competitor presence.
• Tier the final list for focus prioritization by the sales team.

Business Development Intern

Events

• Lead the technical execution of assigned live events, ensuring successful delivery of audio, video, streaming, and production components.
• Coordinate technical planning before each event, including equipment preparation, logistics, testing, and risk identification.
• Travel to event locations to manage on-site production, troubleshoot issues, and maintain high production standards under live conditions.
• Build strong relationships with clients, presenters, venues, and internal stakeholders while delivering an exceptional customer experience.
• Communicate project status, technical risks, and event updates proactively with production leadership and cross-functional teams.
• Support all phases of production, including pre-production planning, live event execution, post-production editing, and media management.
• Maintain and continually improve knowledge of production technologies, streaming platforms, and industry best practices.
• Assist in recruiting, coordinating, and managing freelance production contractors when additional support is needed.
• Support broader production initiatives and special projects during non-travel periods.
• Fulfill other duties as assigned.

Event Producer

• Identify, research, and map software markets to find attractive acquisition targets
• Develop and execute prospecting campaigns through email, outbound calling, and in-person meetings, while effectively communicating our M&A value propositions
• Clearly communicate the investment strategy, ensuring the investment process is handled with care and professionalism
• Continuously research new industries, sub-sectors, and trends to spot emerging opportunities and provide value to the targets you engage with
• Build and maintain relationships with software founders, owners, and decision-makers
• Track all interactions, data, and insights in Salesforce, maintaining a disciplined approach to CRM hygiene
• Analyze outreach performance and iterate on campaigns to improve engagement rates
• Coordinate with the M&A Execution team to advance qualified opportunities through diligence and deal execution

Business Development Associate – Mergers & Acquisitions

DevOps Engineer

• Lead AWS infrastructure design, deployment, and automation.
• Build and maintain reusable, secure, and scalable infrastructure using Terraform.
• Design, implement, and improve CI/CD pipelines to support efficient, high-quality software delivery.
• Support a multi-tenant SaaS platform with strong focus on reliability, security, scalability, and maintainability.
• Partner with the engineering and architecture teams to align infrastructure and deployment practices with platform goals.
• Establish best practices for monitoring, logging, alerting, access control, and operational readiness.
• Identify and implement AI solutions that improve DevOps workflows, reduce manual effort, and increase team velocity.
• Design and implement AI agent workflows and MCP server integrations to automate DevOps tasks, reduce toil, and accelerate engineering delivery.
• Communicate clearly with technical and non-technical stakeholders.
• Lead with accountability, responsiveness, and a strong commitment to quality and on-time delivery.

AI-First DevOps Engineer

Technical Project Manager

• Develop, implement, and maintain detailed project plans including timelines, milestones, resource allocations, and risk mitigation strategies.
• Define project scope and objectives, ensuring alignment with business goals and stakeholder expectations.
• Lead project kickoffs, regular status meetings, post-project reviews, and the swift execution of action items.
• Track project progress and deliverables through established project management tools and reporting systems.
• Partner with the President on strategic planning for our cloud growth initiatives and select on-premise innovation initiatives, translating strategic priorities into executable plans with clear ownership and timelines, assisting with on-time delivery within targeted budgets.
• Track execution against strategic milestones, not just project tasks, surfacing where performance is falling behind intent and driving corrective action.
• Contribute to the commercial and business planning view of key initiatives, partnering with Product, Engineering, and Sales to connect technical delivery to business outcomes.
• Establish and manage project budgets, including forecasting, tracking, and reporting variances.
• Ensure all project expenditures align with approved budgets and company financial policies.
• Provide quarterly budget summaries and variance analyses to leadership.
• Identify and operationalize opportunities for enhanced financial performance.
• Serve as the central point of contact for project related communication across departments.
• Prepare and present regular progress reports, dashboards, and executive summaries for leadership review.
• Facilitate quarterly strategic reviews, providing updates on project status, key milestones, risks, and opportunities.
• Proactively engage with customers and prospects to solicit feedback on offerings and stimulate demand.
• Proactively identify project risks, issues, and dependencies, developing mitigation and contingency plans.
• Escalate critical issues promptly and facilitate resolution with appropriate stakeholders.
• Contribute to the refinement of project management processes, tools, and best practices.
• Analyze project outcomes to identify lessons learned and opportunities for future improvement.

Technical Project Manager, Strategic Technology Initiatives

Artificial Intelligence

• Define and execute product, market, and innovation strategy.
• Lead the transformation to a product-led, AI-enabled operating model.
• Establish strategic vision for next generation commercial construction solutions.
• Own product portfolio prioritization and investment decisions.
• Lead company’s AI transformation strategy.
• Build and institutionalize a specification-driven product development process.
• Develop deep understanding of commercial construction, HVAC, plumbing, electrical, mechanical, and field service industries.
• Partner with Sales and Marketing on go-to-market strategy.

Vice President, Product Strategy – AI Innovation

Full-stack Engineer

• Analyzing software requirements (Intellectual Horsepower; Learning on the Fly)
• Writing unit tests (Problem Solving)
• Identifying product impact and possible implementation options (Problem Solving)
• Hands-on development in an agile environment (Functional/Technical Skills)
• Testing and reviewing code for technical accuracy, standards, and functional compliance to the design (Intellectual Horsepower)
• Performance and scalability improvement and refactoring of legacy code (Problem Solving; Learning on the Fly)
• Working within deadlines in relation to product release timelines, and consistently completing assigned development tasks within required timeframes (Problem Solving)
• Participation in training, teaching, and peer code reviews, providing comments and suggestions as appropriate (Intellectual Horsepower)
• Daily reporting of development activities
• Working with the team to define and agree upon estimates (Functional/Technical Skills)
• Following defined software development processes and standards
• Responsibly following planned and assigned task lists

Software Engineer

Sales

• Prepare and maintain Regional Territory Plan, identifying key markets and targets within the given Region.
• Identify business opportunities by a series of research, qualifying and discovery to establish prospects needs and key drivers.
• Build Relationships in order to gain trust and position products as a solution sale that meets determined needs and goals.
• Work alongside Application Consultants to provide tailored presentations that showcase product differentiators and meet the specific key drivers required to win the business and successfully close the sale.
• Maintain existing client relationships by offering continued guidance, recommendations and best practices based on Industry expertise.
• Stay up to date with Industry trends, market activities and competitor products.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintain a clean and accurate pipeline in Salesforce.com for weekly review with Vice President of Sales.
• Set proper expectations with prospects regarding solutions, installation/training procedures and product support.
• Follow company policy with regards to pre-configurations, proposal generation and contract matters.
• Working with Vice President of Sales, manage expenses relating to sales in a responsible way, minimizing unnecessary expenses and maximizing territory profitability.
• Perform other duties as assigned.

Regional Sales Director

• Work embedded within our core engineering team, rotating across data development, full-stack application development, and DevOps/cloud infrastructure
• Write production-quality code, contribute to live systems, and own real deliverables from day one
• Assist in designing, building, and maintaining data pipelines and ETL/ELT workflows
• Write and optimize SQL queries across relational and cloud-native databases (PostgreSQL, AthenaDB)
• Collaborate with data and product teams to understand reporting and analytics requirements
• Contribute to the development of responsive web applications using Angular and/or ReactJS
• Build and integrate RESTful APIs using TypeScript and Java back-end services
• Work with MongoDB and PostgreSQL for application data persistence and retrieval
• Support the provisioning, configuration, and monitoring of AWS infrastructure components
• Assist in building and maintaining CI/CD pipelines to automate testing and deployments
• Help monitor application health, investigate alerts, and assist in root-cause analysis.

Software Engineer – Intern

Project Manager

• Oversee and drive multiple client projects from initiation to launch, ensuring timely, high-quality delivery and client satisfaction
• Work collaboratively with cross-functional teams
• Define and confirm project goals, scope, and objectives in collaboration with clients and internal stakeholders
• Lead client communications and meetings throughout all phases of the project lifecycle
• Set and manage client expectations regarding timelines, deliverables, approvals, and milestones
• Provide consultation and guidance on best practices for implementation and system adoption
• Coordinate and collaborate with cross-functional teams to achieve project objectives
• Develop, track, and adjust project plans and schedules
• Manage multiple projects concurrently across various product lines or service areas
• Identify and communicate potential opportunities for account growth or additional services
• Regularly report on project progress, key milestones, risks, and performance metrics to stakeholders
• Maintain accurate and up-to-date project documentation, status reports, and onboarding materials

Associate Project Manager

Support Engineer

• Answer and troubleshoot calls from all customer queues
• Creates trouble tickets and documents resolution steps in the support ticket
• Assist property personnel and fellow employees with technical support/product information issues in a professional, courteous and timely manner
• Assist with installing and configuring various software interfaces with property staff and/or assist their vendors as needed
• Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately accounting for all time spent on customer tickets and assigned in-house projects
• Have a working knowledge of all Jonas Chorum products and voluntarily seek additional training and information on unfamiliar subjects
• Act as liaison between Jonas Chorum and property staff
• Maintain willingness and ability to work any and all shifts as posted on the schedule.
• Promote Jonas Chorum software and its products and employees to co-workers and the general public
• Answers technical support related questions and resolves technical problems using in-house computers, company software, in-house knowledge base, and third party connection software
• Determines if trouble ticket is billable or non-billable based on company policies and procedures
• Seek assistance from Tier 2 and Tier 3 technicians through instant messaging and email services
• Escalate issues by communicating escalation need through supervisor on duty and or next level of support in a timely manner to ensure expedient and complete solutions for Jonas Chorum customers
• In addition to issues received directly from customer via the phone queues, technicians will receive assignments from supervisor on duty
• Other tasks as assigned by Jonas Chorum management

Technical Support Specialist

Director

• Define, track, and consistently meet or exceed key performance indicators (KPIs) for the support organization, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and average resolution time (ART).
• Develop, coach, and mentor a high-performing support team, fostering a culture of urgency, accountability, and deep product knowledge across all PrestoSports offerings, and creating clear pathways for career growth and professional development.
• Design, deploy, and continuously optimize AI-driven support solutions (such as Intercom/Fin) to automate tier-one responses, enhance self-service discovery, and improve agent efficiency without compromising personalized client care.
• Oversee and optimize the support technology stack, with primary focus on leveraging Salesforce Service Cloud for case management, reporting, and knowledge base integration, and utilizing Jira for seamless escalation and bug tracking with Development.
• Manage and optimize workflows between automated AI conversational agents and live support tiers, ensuring seamless ticket escalation, accurate context handoff, and a frictionless client experience.
• Establish performance baselines and KPIs for AI support tools, tracking metrics such as AI resolution rate, deflection accuracy, and customer sentiment during AI interactions.
• Manage communication during critical incidents and outages, coordinating resources and providing timely, clear updates to both internal stakeholders and external clients.
• Investigate and champion the integration of emerging AI and machine learning tools to enhance self-service options, automate tier-one response, and improve agent efficiency without compromising personalized client care.
• Analyze support data and trends to identify root causes of client issues, translating insights into actionable recommendations for the Product and Engineering teams to reduce future support volume.
• Ensure the creation and maintenance of a comprehensive, high-quality knowledge base and self-service portal tailored to the unique needs of Sports Information Directors and athletic administrators.
• Manage the support budget, including staffing, tooling, and training resources, ensuring cost-effective service delivery.

Director of Support

Customer Success Manager

• Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services;• Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience;• Your goal is to drive client satisfaction, retention, and long-term success;• Receive and respond to client inquiries quickly and efficiently;• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;• Share customer feedback and functionality requests with the Product Management team;• Build strong relationships with customers, ensuring trust and 100% satisfaction;• Review and test new product functionality;• Other duties as assigned.

Client Success Representative

Account Executive

• Generate new business and drive revenue growth
• Own the full sales cycle from initial engagement through contract execution
• Identify prospect needs and deliver effective product presentations
• Maintain accurate and up-to-date pipeline data within the CRM system
• Establish strong initial relationships with new clients during the sales process
• Conduct outbound prospecting through calls, emails, and other channels
• Collaborate with Marketing on lead generation and campaign follow-up
• Negotiate terms and close deals in alignment with company objectives

Account Manager

• Manage and grow relationships within the existing client base
• Drive expansion opportunities and support contract renewals
• Minimize client attrition by ensuring clients realize value from the platform
• Proactively engage clients to identify risks and address concerns
• Balance revenue growth with client satisfaction through outreach and problem resolution
• Conduct outbound calls and outreach to generate add-on sales opportunities
• Collaborate with the sales team on larger or strategic opportunities
• Review, analyze, and manage service contract renewals
• Maintain accurate records in the CRM system
• Support billing coordination as needed and ensure account lifecycle management
• Work closely with support and operations teams to improve client outcomes