Jonas Software

Customer Support

• Provide first-class support to customers, ensuring a smooth experience with our software
• Assist in training clients and helping them put together their sales, ensuring they feel confident using our system
• Support our Canadian and American clients in managing their onsite auctions, as well as assist UK & Irish clients during evening sales
• Collaborate with a team of professionals to provide excellent service and help grow our client base
• Opportunity for travel: Occasionally, you may have the chance to travel across Canada and the US, providing hands-on training and support as our clients go live with our software
• Work-life balance: While the role may occasionally require Saturday work or evening shifts (for UK & Irish auctions), we offer flexibility and a collaborative environment where we prioritize your well-being.

Customer Support Specialist – 2nd Line, 3rd Line

Director

• Guide portfolio-wide strategic planning, goal setting, and performance tracking
• Consolidate business unit insights into a clear dashboard view for executive leadership
• Provide financial and operational analysis to inform growth strategies, margin expansion, and capital deployment decisions
• Lead integration of newly acquired businesses, ensuring smooth transitions for employees, customers, and systems
• Build and refine the integration playbook for repeatable, scalable success
• Establish best-in-class execution management processes across business units
• Support development of scalable pricing models, incentive frameworks, and performance management systems
• Coach portfolio company leadership teams to strengthen financial acumen, operational discipline, and execution rigor

Director, Strategy & Execution – FinTech Portfolio

• The Customer Care Specialist position assists Pike13 customers with any issues, concerns or questions they may have regarding Pike13 products, and resolves issues effectively and with a great deal of professionalism.
• Answer inbound calls and listen to customer’s concerns and questions and respond accordingly.
• Write professional responses to customer emails using proper grammar, spelling and punctuation.
• Educate and coach customers on best practices for using our system.
• Assist internal sales, marketing, customer operations and technical teams when needed.
• Responsible for placing outbound calls to customers to walk them through Pike13 products and answering technical support questions.
• Assist with quality assurance testing and vetting of new features, using your unique experience of merging customer expectations with product functionality.

Customer Care Specialist

Full-stack Engineer

• Drive technical vision, development, and delivery of enterprise-level solutions
• Collaborate closely with Product Managers and engineers
• Conduct comprehensive code reviews and create automated tests
• Partner with Product Managers to convert product vision into execution plans
• Mentor and support growth of junior developers
• Analyze and resolve complex production issues
• Influence and contribute to the company’s technical roadmap and modernization efforts

Senior Full Stack Engineer

Product Manager

• Own the product backlog and roadmap, maintaining a clear and prioritised view of upcoming work based on customer needs, business value, and technical feasibility.
• Work closely with cross-functional teams to define clear, achievable product goals and ensure delivery of high-quality features that meet real customer problems.
• Translate product strategy into detailed user stories and requirements, ensuring technical teams have everything they need to execute effectively.
• Engage with users and internal teams to uncover insights, pain points, and opportunities—applying both quantitative and qualitative methods.
• Develop and track key product metrics, using data to inform decisions and iterate on solutions.
• Collaborate closely with UX/UI designers to shape intuitive, accessible, and satisfying product experiences across web and mobile.
• Act as the go-to expert for your product—internally and externally—helping others understand its capabilities, roadmap, and value.
• Maintain strong stakeholder relationships and proactively manage communication to ensure alignment, buy-in, and momentum.
• Balance and prioritise the needs of multiple customer segments, identifying trade-offs and driving clarity on what delivers the most value.
• Continuously improve team ways of working, using Agile methodologies and contributing to a culture of accountability, learning, and collaboration.
• Help build and improve automations and AI workflows/tools to help streamline processes and save time.

Product Owner

• Maintain and improve Bookassist products and the technologies used to build them.
• Participate in and understand the build process for Bookassist software; write and maintain builds for owned products.
• Set up and maintain local and remote development environments.
• Create complete unit tests and ensure submitted code meets QA standards.
• Follow and help improve coding guidelines and version control methodology.
• Monitor and manage AWS costs; make cost-effective architectural/service decisions.
• Work with Sys-Admin to ensure security best practices and progressively fix Security Scorecard issues.
• Integrate front-end solutions when required and collaborate with senior architects and QA.

Software Developer

Account Executive

• Prospect relentlessly – run outbound campaigns across phone, email, and LinkedIn.
• Book qualified demos and manage opportunities through the sales pipeline.
• Take complete ownership of HubSpot CRM – ensuring accuracy, adoption, and reporting.
• Build prospect lists, measure campaign success, and refine approaches to increase conversions.
• Collaborate with leadership and marketing on campaigns, tradeshows, and demand generation.
• Hit (and exceed) activity targets by staying organized, data-driven, and persistent.
• Reports to: President; highly outbound-focused role shaping LilYPad's outbound sales and marketing approach.

Account Executive, Sales and Revenue Growth

• Lead the design and evolution of scalable, secure, and performant software architectures
• Translate business goals into robust, forward-thinking software solutions
• Define architectural standards, principles, and governance processes across development teams
• Make architectural decisions on complex, high-impact systems and oversee their implementation
• Partner with R&D teams to shape long-term technology strategies and roadmaps
• Identify and evaluate emerging technologies, frameworks, and development patterns for adoption
• Act as the technical liaison between engineering, product, DevOps, QA, and executive leadership
• Support Director-level peers in improving development processes, release readiness, and system operations
• Mentor Senior Architects and technical leads across multiple teams and contribute to career development
• Conduct architecture and design reviews for strategic and complex initiatives and oversee technical due diligence

Principal Software Architect

Account Manager

• Build and maintain strong relationships with partners using our payment solutions
• Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues and ensure timely follow-up and resolution
• Track and chase down unresolved issues across departments and external providers until closure
• Develop and maintain a deep understanding of partner workflows to anticipate and prevent potential issues
• Escalate system issues and advocate for partner needs within the organization
• Support partner onboarding and ensure successful integration with payment platforms
• Coordinate with other departments to proactively address risk and compliance issues
• Ensure partners are informed about regulatory changes and product updates
• Track partner interactions and maintain accurate records in CRM systems
• Prepare reports on partner engagement, support metrics, and satisfaction levels, and develop strategies to improve partner satisfaction and retention
• Be a champion for integrating AI into the PRM team and procedures

Partner Relationship Manager

• Maintain existing functionality and build new features for MembersFirst private-club platform
• Migrate legacy VBScript/Classic ASP codebase into a modern .NET 8 application
• Work with MSSQL database for performance enhancements and maintenance
• Expand and maintain APIs, web services and integrations on a Microsoft stack
• Use JavaScript and new APIs to ensure seamless client transitions
• Investigate and patch reported bugs alongside Client Services
• Collaborate with product planning to design and build new features
• Become a technical expert on the product and guide implementation decisions

Senior Software Engineer

Account Coordinator

Client Partner

• The Virtual Client Manager is responsible for driving revenue growth through new logo and back-to-base sales of software and services.
• You will guide prospects and customers through the sales journey, ensuring their questions are thoroughly and accurately addressed.
• This role requires strong communication skills, attention to detail, a solid understanding of Jonas Club’s products, and the ability to consistently meet or exceed sales targets.
• Achieving these targets will depend on your results-oriented mindset, strong sales abilities, disciplined CRM management, and the capacity to build lasting relationships while adapting to client needs and ensuring customer satisfaction.
• Manage the entire sales process, overseeing all stages from lead generation through product demonstration, negotiation, and closing deals
• Maintain discipline with CRM, ensuring all interactions and updates are accurately recorded and CRM hygiene is consistently upheld throughout the sales cycle
• Meet Activity KPIs and Sales Revenue Targets, consistently achieving client engagement and revenue generation goals
• Drive value by managing and nurturing current accounts, minimizing attrition by building strong relationships, providing regular touchpoints throughout the year, and assisting with contract renewals and documentation
• Maintain a customer-first attitude, prioritizing client needs in all interactions to ensure exceptional customer service and satisfaction
• Collaborate closely with the marketing team, executing on marketing-qualified leads with speed and precision, ensuring timely follow-ups and seamless coordination between sales and marketing
• Prepare quotes and manage contracts, handling documentation and responses to requests for proposals (RFPs) accurately and efficiently
• Conduct both onsite and remote product demonstrations to showcase the benefits of Jonas Club solutions
• Participate in trade shows and industry events to promote Jonas Club products, build relationships, and represent the company
• Provide regular sales reports, delivering consistent updates to the Director of Sales on pipeline activity, targets, and closed deals