Account Manager

Jonas Software

Account Manager managing and growing client relationships for AscenteVMS, an enterprise software provider for construction contractors. Driving expansion opportunities and ensuring client satisfaction through proactive engagement.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage and grow relationships within the existing client base
Drive expansion opportunities and support contract renewals
Minimize client attrition by ensuring clients realize value from the platform
Proactively engage clients to identify risks and address concerns
Balance revenue growth with client satisfaction through outreach and problem resolution
Conduct outbound calls and outreach to generate add-on sales opportunities
Collaborate with the sales team on larger or strategic opportunities
Review, analyze, and manage service contract renewals
Maintain accurate records in the CRM system
Support billing coordination as needed and ensure account lifecycle management
Work closely with support and operations teams to improve client outcomes

Requirements

What you’ll need

Bachelor’s degree in business, marketing, or a related field
1 to 5 years of experience in account management, sales, or client-facing roles
Strong understanding of sales principles and customer lifecycle management
Excellent communication, listening, and negotiation skills
Highly organized with the ability to manage multiple priorities simultaneously
Proficiency with CRM systems and Microsoft Office tools
Ability to make timely decisions and take ownership of outcomes
Experience using AI tools to support research, communication, and sales preparation
Ability to leverage AI for drafting outreach, summarizing client data, and improving efficiency
Strong judgment to validate AI-generated outputs before client use.
Experience selling software solutions, particularly ERP systems (Nice to Have)
Familiarity with service-based industries such as HVAC, plumbing, or construction (Nice to Have)
Background in account expansion, renewals, or inside sales (Nice to Have)
Experience working in a recurring revenue or SaaS environment (Nice to Have)

Benefits

Comp & perks

Collaborative, fast-paced environment
High-quality support
Opportunity to grow into senior or strategic roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescustomer lifecycle managementcontract renewalsCRM systemsMicrosoft OfficeAI toolssoftware solutionsERP systemsinside sales

Soft Skills

communicationlisteningnegotiationorganizationalproblem resolutiontimely decision makingownershipjudgmentclient engagementrisk identification

Certifications

Bachelor’s degree