Implementation & Customer Success

Jonas Software

Implementation & Support Specialist ensuring client success through training and support. Collaborate across teams to enhance customer experience at Jonas Software.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition.
Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.
Build and maintain Client relations; understanding and motivating clients through integrity and trust
Consult with clients and review their current work process to assess their needs
Assist clients to create and meet milestones while continuing to monitor project budgeted hours
Discuss requirements and explain functionality to both technical and non-technical individuals or groups
Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

Requirements

What you’ll need

College or University Degree in Accounting, Information Technology, or equivalent professional experience
You love technology. And you have acquired technical learning. Tell us about it.
You are passionate about helping others
You are good at problem solving…and you enjoy it!
Effective verbal and written communication skills
Excellent organizational skills and time management
Experience in the Club industry would be considered an asset
Knowledge of Jonas Club Management Software would be considered an asset
Must be willing to travel up to 50% of the time

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical learningproblem solvingproject budget management

Soft Skills

customer supportclient relationseffective communicationorganizational skillstime managementintegritytrustmotivation

Certifications

College DegreeUniversity Degree