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IT Manager
Jonas SoftwareIT Manager managing IT security, operations, and support for WinePOS, a software company in the beverage industry. Ensuring security compliance and efficiency across systems and personnel.
Tech Stack
Tools & technologiesDNSFirewallsLinuxMacOS
About the role
Key responsibilities & impact- Manage endpoint security, vulnerability management, SIEM monitoring, identity and access administration, DNS/email security, secure remote access, and IT operations across Windows, Mac, and selected Linux systems
- Implement formal onboarding and offboarding processes for employee accounts and equipment across all company systems
- Own an IT help desk and ticketing system for support requests
- Own asset management platform to track all company hardware (laptops, desktops, servers, network equipment)
- Deploy and manage an MDM solution across all company endpoints (Windows and Mac)
- Maintain IT policies and documentation covering security, access management, acceptable use, and incident response
- Perform periodic access reviews to ensure proper permissions across all systems
- Manage the office LAN, firewall, switches, and internet connectivity
- Evaluate and upgrade network equipment as needed
- Deploy and manage endpoint security software across all company devices
- Enforce disk encryption on all endpoint devices
- Monitor and manage endpoint patching and OS updates
- Manage DNS and email security configurations
- Monitor the Rapid7 SIEM for security events and respond to alerts
- Enforce MFA across all company systems
- Maintain least-privilege access controls across all platforms
- Manage privileged access with segregated administrative accounts
- Conduct periodic vulnerability assessments and remediate findings
- Maintain an incident response plan and disaster recovery plan, including annual tabletop exercises
- Perform regular internal security audits (exposed services, misconfigurations, EOL software)
- Coordinate with engineering team on server-side security items (agent deployment, hardening, log ingestion)
- Manage core business systems, collaboration suite, and remote-access systems
- Manage password manager administration (vaults, sharing policies, permissions)
- Manage secure remote access
- Manage physical office access control (implement and maintain an electronic access system)
- Ensure timely provisioning and deprovisioning tied to employee lifecycle events
- Oversee backup strategy -- ensure backups are encrypted and regularly tested for restoration
- Provide technical support to approximately 30 employees across Windows and Mac platforms
- Support both in-office and remote employees (approximately 50/50 split)
- Troubleshoot hardware, software, network, and connectivity issues
- Provide patient, clear guidance to less technical staff while respecting the autonomy of technical team members
- Set up and configure new employee workstations and laptops
Requirements
What you’ll need- 3+ years of experience in IT systems administration or a similar hands-on IT role
- Experience administering Windows and macOS endpoints in a business environment
- Experience with Google Workspace administration (user management, security settings, organizational units)
- Hands-on experience with network administration (firewalls, switches, VPN configuration)
- Experience deploying and managing endpoint security tools (EDR/antivirus, vulnerability scanners)
- Understanding of identity and access management principles (least privilege, MFA, SSO, access reviews)
- Comfortable working in Linux environments (Debian/Ubuntu) for tasks like deploying agents, reviewing logs, and basic troubleshooting
- Familiarity with MDM/endpoint management platforms
- Strong troubleshooting skills across hardware, software, and networking
- Ability to communicate technical concepts to non-technical users with patience
- Self-directed with the ability to prioritize and manage multiple concurrent projects independently
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
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Hard Skills & Tools
IT systems administrationendpoint securityvulnerability managementSIEM monitoringidentity and access managementnetwork administrationMDM managementGoogle Workspace administrationdisk encryptionincident response
Soft Skills
troubleshootingcommunicationself-directedproject managementpatienceguidancecollaborationorganizational skillstechnical supportadaptability