Technical Support 1

Jonas Software

Technical Support Representative helping with customer inquiries via phone and email. Focused on enhancing user experience with Point-of-Sale system for Liquor Stores.

Posted 6/2/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for technical inquiries via phone and email
Diagnose and resolve hardware connectivity issues involving printers, barcode scanners, and integrated payment terminals
Utilize modern AI productivity tools to interpret complex technical logs
Lead remote training sessions to guide customers through core software functions
Maintain detailed records of customer interactions in the CRM
Accurately document troubleshooting steps and identify when to escalate complex issues

Requirements

What you’ll need

High School diploma or equivalent (Associate’s degree or higher preferred)
Previous help desk or customer-facing technical support experience is considered a significant plus
Foundational knowledge of PC/Mac hardware and Windows environments
Basic networking concepts (connectivity, local IP configuration)
Exceptional verbal and written communication skills
Basic technical skills to perform technical tasks at a high level of accomplishment

Benefits

Comp & perks

Career growth opportunities
Complete benefits package including 401k
Friendly team
Business casual working environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware connectivityPC hardwareMac hardwareWindows environmentsnetworking conceptstechnical troubleshootingtechnical documentationAI productivity toolsCRM management

Soft Skills

communication skillscustomer serviceproblem-solvingtrainingrecord-keeping

Certifications

High School diplomaAssociate’s degree