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Jonas Software

Technical Support 1

Jonas Software

Technical Support Representative helping with customer inquiries via phone and email. Focused on enhancing user experience with Point-of-Sale system for Liquor Stores.

Posted 6/2/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
hardware connectivityPC hardwareMac hardwareWindows environmentsnetworking conceptstechnical troubleshootingtechnical documentationAI productivity toolsCRM management
Soft Skills
communication skillscustomer serviceproblem-solvingtrainingrecord-keeping
Tools & Technologies
printersbarcode scannerspayment terminals
Certifications & Qualifications
High School diplomaAssociate’s degree
Industry Keywords
technical supporthelp deskcustomer-facing

About the role

Key responsibilities & impact
  • Serve as the first point of contact for technical inquiries via phone and email
  • Diagnose and resolve hardware connectivity issues involving printers, barcode scanners, and integrated payment terminals
  • Utilize modern AI productivity tools to interpret complex technical logs
  • Lead remote training sessions to guide customers through core software functions
  • Maintain detailed records of customer interactions in the CRM
  • Accurately document troubleshooting steps and identify when to escalate complex issues

Requirements

What you’ll need
  • High School diploma or equivalent (Associate’s degree or higher preferred)
  • Previous help desk or customer-facing technical support experience is considered a significant plus
  • Foundational knowledge of PC/Mac hardware and Windows environments
  • Basic networking concepts (connectivity, local IP configuration)
  • Exceptional verbal and written communication skills
  • Basic technical skills to perform technical tasks at a high level of accomplishment

Benefits

Comp & perks
  • Career growth opportunities
  • Complete benefits package including 401k
  • Friendly team
  • Business casual working environment