Johnson & Johnson

Product Manager

• Drive operational strategy for PECS platforms, including availability, reliability, performance, and supportability.
• Serve as the operational backbone of the Patient Support Program (PSP) technology ecosystem.
• Own the reliability, observability, and continuous improvement of the platforms, tools, and workflows which enable patients to access life-changing therapies.
• Catalog and maintain an accurate system inventory, architecture documentation, and dependency maps to support risk management and capacity planning.
• Define and Implement change management for operational process changes, ensuring training, communication, and adoption support are embedded into every initiative.
• Evaluate emerging technology solutions and build business cases for adoption when aligned with program goals and compliance requirements.
• Cultivate collaborative, healthy, inclusive, and credo-based culture of highly engaged, robust teams by modeling credo values, valuing diverse perspectives, with high touch approach to employee talent and development.
• Champion a culture of data-informed operations, building self-service monitoring capabilities for non-technical team members.
• Demonstrate success in leading multiple cross-function self-organized teams.
• Lead blameless post-incident reviews, driving root cause analysis and translating findings into actionable remediation items with owners and due dates.

Manager, Technology Product Management – Experience Platform

Manager

• Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team
• Act with a sense of urgency to address critical access and affordability issues for patients
• Partner with managed care colleagues to understand current policies and potential future changes
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement
• Build strong, trust-based relationships with customers in all assigned Oncology accounts
• Manage territory logistics, routing, and account business planning
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training

Field Reimbursement Manager, Oncology

• Own operational accountability for PECS platforms, including availability, reliability, performance, and supportability.
• Ensure all solutions meet defined operational readiness criteria prior to release, including support models, runbooks, escalation paths, and operational KPIs.
• Partner with Technology Services and vendors to ensure consistent run and support execution across environments.
• Ensure security, privacy, and compliance requirements are embedded throughout the solution lifecycle, not treated as post ‑ delivery activities.
• Define and enforce observability standards across PECS solutions.
• Be accountable for incident readiness and response for PECS platforms.
• Cultivate collaborative, healthy, inclusive, and credo-based culture of highly engaged, robust teams by modeling credo values, valuing diverse perspectives, with high touch approach to employee talent and development.
• Demonstrate success in leading multiple cross-function self-organized teams.
• Introduce bold ideas that challenge thinking and ways of working.

Lead, Technology Product Management – Patient Experience

Operations

• Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with technical and regulatory standards. (Tier 4 customer focus)
• Act as the primary liaison between Deal Desk, Contract Management, other Offer Development partners and the FSO to facilitate agreement execution.
• Support pricing, billing, and invoicing processes by resolving discrepancies using technical knowledge of billing systems.
• Support the operation of FSO platforms, enhancing system efficiency and user access, supporting seamless technical operations.

Specialist, Commercial Operations, Sales Support

• Oversee day‑to‑day maquila operational workflows (inbound raw materials, temporary import regimes, outgoing finished goods), with focus in US Customs, to support accurate IOR/EOR filings.
• Serve as Johnson & Johnson’s operational representative with U.S. Customs, brokers, freight forwarders, carriers, 3PLs, and maquila partners for all IOR/EOR based in the US.
• Ensure accuracy of HTS classifications, valuations, country of origin, marking, and duty treatment for IOR / EOR in US territory.
• Ensure filings align with U.S. Customs requirements (ACE, AES, ISF, entry types), and customs broker submissions.
• Maintain audit readiness for customs, trade, and regulatory inspections.
• Coordinate with customs brokers, surety providers, maquila partners, and carriers to secure appropriate bond coverage, track expiration dates, and manage timely dispositions to avoid penalties or bond claims.
• Oversees TIB documentation completeness (bonds, TIB entry numbers, export confirmations, proof of exportation, and liquidation paperwork) and reconcile TIB records with finance and trade systems.
• Lead remediation and corrective actions involving gaps that might compromise the adherence of IORs / EORs obligations regarding Trade practices in US territory, including TIBs (late exports, extensions not filed, bond claims), and coordinate protests or appeals where appropriate.
• Coordinate incident response for detentions, holds, penalties, bond claims, and disputes with customs authorities; coordinate mitigation and, if needed, formal protests.
• Respond to requests for information (RFIs), audits, and inquiries from U.S. Customs, FDA, and other government agencies; coordinate evidence collection, prepare responses, and manage follow‑up until resolution.
• Monitor compliance KPIs, duty optimization opportunities (e.g., preferential origin under USMCA), drawback, FTZ or bonded solutions where applicable, and identify cost‑saving opportunities that maintain compliance.
• Drive standard operating procedures, controls, and process improvements for cross‑border trade, TIB management, and maquila operations to reduce risk and cost and increase speed to market.
• Serve as the trade compliance subject matter expert (SME) for cross‑functional and Operating Company (OpCo) projects — providing analysis, implementation guidance, and risk assessments to supply‑chain initiatives.
• Navigate in Trade Software tools to perform reconciliations, audits and check-points of E2E transactions, involving Maquila, including Mexico Inbound / IMMEX / “Pedimentos” / Mex Exports / US Import, to identify inconsistencies and reduce declaration exposure.
• Build and maintain strong relationships with internal stakeholders (Supply Chain, Manufacturing, Quality, Regulatory Affairs, Legal, Tax, Finance) to ensure smooth cross‑functional execution.
• Follow internal Trade Procedures and maintain audit readiness for customs, trade, and regulatory inspections; Proactively identify, quantify, and implement duty‑savings initiatives (duty drawback, preferential origin claims, FTZ strategies), and track realized savings.
• Partner with J&J Deliver Quality, and other areas, to ensure that activities are managed within the appropriate corporate framework and comply with other Johnson & Johnson guidelines (RIM, Procurement Red Book, Travel Policy, Training, etc).

Trade Operations Lead, MedTech

Sales

• Independently guide and assist surgeons in the operating room by providing clinical and technical support of orthopedic surgical cases.
• Advance DPS sales by serving as sole Company representative to provide direct customer support by attending surgeries and assuring that the proper equipment is available and functioning.
• Troubleshoot and apply independent judgment to respond to physician needs; address customer requests; effectively handle hospital billing, build / close purchase orders.
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing, and strategic account teams to improve on solutions / service levels and support sales growth.
• Prepare sales reports and documents as the need arises.
• Provide Operating Room and Sterile Processing Department consultation.
• Maintenance, tracking, and effective deployment of equipment and assets throughout assigned area ensuring product availability.
• Ensure all promotional materials are maintained in a presentable manner.
• Ensure DePuy Synthes Services and offerings meet the highest quality standards.
• Provide logistical support by moving instruments, implants, and equipment between sales representatives and hospitals.

Regional Clinical Sales Specialist, Spine

Account Executive

• Develop and implement a business plan to improve growth within DePuy Synthes’ Early Intervention product platform
• Drive product sales within an assigned territory
• Gain access to the right customers and build effective relations with key stakeholders
• Educate surgeons and office staff through in-services and online portals
• Maintain sales equipment and promotional materials in proper condition

Sales Consultant, Early Intervention, Orthopaedics

• Provides outstanding leadership for all key activities for product launches, pricing updates, divestitures, discontinuations, recalls, loss of exclusivity, JJPAF orders, clinical trial requests, pharmacy compendia, NDC, packaging and shipper change communications.
• Point of contact for product availability inquiries from the direct and indirect Janssen Customer facing and brand teams
• Partners with JOM, Supply Chain, and Strategic Insights and Analytics (SIA) to support products with analytics, inventory monitoring, and order management processes for key brands.
• Plan, adjust, prioritize and implement strategies to achieve results
• Interpret large amounts of sophisticated and conflicting information from multiple sources and make timely and effective decisions
• Works with Program owners, HCC, Privacy, Law Department, Finance, Pharmacovigilance, Strategic Insights and Analytics (SIA), Safety Services, CSC, Procurement, Brand Teams and vendors to ensure a smooth implementation of channel strategies
• Deliver outstanding project management and clear communication between delivery model service providers and internal subject matter experts
• Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance
• Build clear and concise communications and presentations using approaches that highlight the most pertinent information for key business partners and customers to initiate appropriate and timely execution
• Interpret results of data analysis and understand business implications that are important to business partners and customers

Senior Manager, Trade Operations

• Define and implement the enterprise strategy for J&J Operating System (JJOS) training programs and certifications (e.g., Lean, Six Sigma, Asset Management, etc).
• Develop and maintain a multi‑year training program roadmap aligned to Innovative Medicine, MedTech, and Enterprise Function’s priorities.
• Develop and deploy a communications plan aligned with the training program strategy to promote programs and celebrate successes.
• Ensure training offerings are role‑based, scalable, and aligned to operating model maturity and site needs.
• Continuously grow the training strategy based on performance insights, business demand, capability gaps, and external benchmarking.
• Design standardized, high‑quality training curricula and learning pathways across JJOS capabilities.
• Ensure consistent, effective execution of training programs across sites and functions.
• Embed sustainability mechanisms and feedback mechanisms to maintain content relevance, quality, and adoption over time.
• Establish clear certification criteria, proficiency levels, and recertification requirements.
• Balance rigor and practicality to drive applied learning and operational impact.
• Integrate training programs into broader talent development and capability‑building strategies.
• Support content development activities of other team members, as required.
• Design and implement a Train‑the‑Trainer program to build internal instructional capability across the Enterprise.
• Enable associates to serve as certified trainers, coaches, and capability leaders.
• Cultivate a community of practice to sustain knowledge sharing and continuous improvement.
• Define and implement value realization methodologies for JJOS training programs.
• Establish clear links between training, uplifting capability and business outcomes (e.g., efficiency, cost, reliability).
• Communicate value through leadership‑ready insights, dashboards, and narratives.
• Ensure training programs are delivered in a cost‑efficient and scalable manner.
• Establish governance to maintain standards, prioritize investments, and manage demand.
• Partner with site, functional, and enterprise customers to align needs, expectations, and execution.
• Act as a trusted advisor to leadership on capability priorities and investment decisions.

Senior Manager, Training & Capability Strategy

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) regarding patient access to J&J Immunology therapies.
• Invest time (up to 50%) on-site with HCPs, assessing their education needs and facilitating collaboration with various stakeholders.
• Educate HCPs on product coverage, prior authorizations and appeals, reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.) for core and launch products.
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team.
• Act with a sense of urgency to address critical access and affordability issues for patients.
• Partner with managed care colleagues to understand current policies and potential future changes.
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement.
• Build strong, trust-based relationships with customers in all assigned Immunology accounts.
• Manage territory logistics, routing, and account business planning.
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements.
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs.
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS.
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training.

Field Reimbursement Manager – Immunology, Dermatology

Clinical Research

• Lead operational execution of assigned clinical trials and programs within Clinical Operations.
• Act as a liaison to Clinical Franchise and Clinical Business Strategy & Development Managers (BSDMs).
• Manage all operational activities across assigned studies, including planning, execution, tracking, and close‑out.
• Provide direction and coaching to Clinical Trial Leaders, as applicable.
• Ensure studies are conducted in compliance with Good Clinical Practice (GCP) and applicable regulations.

Clinical Trial Manager

Robotics

• Demonstrate an ability to manage, create, influence, and implement high-impact tactical and strategic marketplace understanding and learning plans.
• This includes primary and secondary research as well as forecasting.
• Demonstrate an ability to influence multiple collaborators, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof.
• Support platform business partners in: New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting.
• Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.
• Use modeling techniques to develop robust forecasting models, incorporating market dynamics, economic indicators, and internal data sources to enhance accuracy and reliability of sales and revenue projections for new product launches, market and share reporting, and long-range financial planning.
• Proactively complete and deliver fact-based insights and analytics programs to address priority business needs and opportunities.
• Collaborate with business partners globally to develop long term plans grounded in market dynamics and customer insights to accelerate business growth and competitiveness.
• Flawless execution of all insight & forecasting activities.
• Champion a culture of continuous improvement by implementing and refining processes, fostering innovation, and encouraging cross-functional collaboration, ensuring that all team initiatives are optimized for efficiency, effectiveness, and alignment with organizational goals.

Senior Manager, Customer Insights – Robotics, Digital Surgery

Analyst

• Drive performance related to contracting, pricing, margin, growth and service goals for JJMT Capital overall.
• Ensuring appropriate Capital work assignment and workload balancing across the Quoting Analyst team and provide coaching, mentoring and feedback to staff.
• Triaging requests, prioritizing workload during constraints, and communicating realistic deliverable dates.
• Identifying areas of disconnect / process failure and work with the Offer Development Leadership to resolve.
• Driving adherence to protocols and business rules while still respecting individual needs.
• Managing through constructive conflict.
• Ensuring best practice sharing and skill development across the Quoting Analyst pool.
• Soliciting from and providing regular feedback to the Offer Development Leadership to ensure continuous improvement.
• Owning the development and maintenance of Offer Development Capital models, tools, training materials and operating processes.
• Partnering with Pricing Strategy, Marketing, Account Management, and Offer Development to lead the execution of newly developed contract offerings, product launches, and initiatives pertaining to the Capital Space.
• Collaborating with the Offer Development team to gain insight into trends and share best practices.
• Leveraging product expertise and business acumen to develop robust reporting and visualizations for Offer Development leadership.
• Develop rigorous, error-proof offers and analysis, maintaining a high attention to detail, while still seeing the emerging patterns, trends and insights across offers.
• Display a high degree of ownership for the quality of the offer and the fit with our strategic and financial objectives.

Quoting Analyst Manager – Capital

• Serve as the point person for end to end capital sales management for territory
• Identify and target new accounts and competitively sell the Monarch system
• Co-develop a strategic business plan that identifies relevant customer needs
• Present realistic sales forecasts to sales management on a consistent basis
• Build strong Monarch brand and relationship at the Service Line Administrator and C-Suite level
• Lead product technical and clinical demonstrations to ensure sales and adoption
• Present and negotiate capital pricing and program performance terms with the customer
• Implement post sales installation, implementation and adoption protocol
• Support new customers in clinical adoption of Auris Surgical Robotics technologies.

Robotics Capital Territory Manager

Director

• Develop and implement strategic engagement plans with KOLs, surgeons, and medical societies
• Act as a scientific authority in cardiac electrophysiology
• Collaborate with cross-functional teams for scientific input and insights
• Communicate complex scientific information effectively to healthcare professionals
• Stay updated on scientific research and emerging trends
• Lead preparation of presentation materials for scientific events
• Support clinical studies and research initiatives by providing expertise
• Provide training and education to internal teams about cardiology platforms
• Organize and analyze customer and scientific market information
• Discuss Investigator Initiated and Collaborative study concepts