Jensten

Onboarding Specialist

• Leading, coaching and supporting a small team of Onboarding Executives
• Setting clear objectives and providing regular feedback and development opportunities
• Managing resource planning to meet business demand and onboarding priorities
• Developing and continuously improving onboarding processes, governance, reporting and tracking
• Building strong relationships with stakeholders and driving accountability for key milestones and deadlines
• Ensuring all operational, compliance, IT and business readiness requirements are met ahead of launch
• Proactively managing risks and resolving challenges before they impact delivery
• Championing best practice and continuously improving the way we support our franchise network
• Monitoring onboarding performance and sharing insights to help drive better outcomes

Network Onboarding Manager

Business Development Rep

• Drive new business growth in the commercial sector
• Work from a prospect list and generating your own leads and opportunities, applying an entrepreneurial approach
• Leverage memberships with key organisations to network and build relationships
• Present tailored insurance and risk management solutions to secure new business
• Build strong, lasting relationships with clients virtually or in person
• Ensure compliance with FCA regulations and internal standards

Business Development Executive – Insurance

Operations

• Inspire and lead the Customer Service, Claims and Underwriting teams
• Own and oversee the renewal and retention process end‑to‑end
• Ensure robust operational MI is in place to monitor workflows
• Oversee current digital and operational processes, identifying and delivering continuous improvement initiatives
• Ensure service levels are agreed and consistently achieved across new business conversion
• Continuously improve the business telephony system and performance

Operations – Digital Process Manager

General

• Underwrite new commercial business in line with delegated authority.
• Provide competitive quotations and technical underwriting support to brokers.
• Build and develop strong relationships with brokers, supporting new business growth.
• Assist in broker development activities, identifying opportunities to increase income and profitability.
• Monitor and manage scheme performance, ensuring profitable outcomes for both the business and capacity providers.
• Support the development and enhancement of underwriting criteria, rating structures, policy wordings, terms, and conditions.
• Assist with the creation and launch of new insurance products and schemes.
• Monitor market trends and competitor activity to ensure products remain competitive and relevant.

Senior Underwriter – New Business

Account Executive

• Look after an existing book of business, to retain and grow/ generate new business.
• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business.
• Identify and pursue cross-selling, up-selling and similar opportunities.
• Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume.
• Achieve or exceed agreed volume of Quotes/Sales/Income generated from all marketing sources including own personal prospecting activity.
• Understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• Ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.

Human Resources

• Work as part of a growing HR Shared Service style team to deliver a consistent, accurate and employee-focused HR Operations service, while supporting system improvements, workflow automation and process simplification.
• Support the people and culture integration process for new joiners, including sending contracts and adding employees to internal systems.
• Take ownership of HR Operations queries and system-related issues, managing them through to resolution and escalating appropriately where specialist input or technical support is required.
• Flexibly support across a range of queries including benefits, contracts, processes, data and reporting, HRIS user queries, learning and development.
• Collaborate with wider People and Culture team including developing relationships with M&A Lead, integration teams and HRBPs.
• Develop strong working knowledge of HR systems including HiBob HRIS, the Flexible Benefits Portal and the HR ticketing system, acting as a confident first point of support for users and process queries.
• Support the development, testing and implementation of HR workflows across core systems, helping to ensure processes are efficient, scalable and easy to follow.
• Identify opportunities to automate repeatable tasks and reduce manual administration, supporting a more agile way of working within HR Operations.
• Maintain accurate HR data and process documentation, ensuring workflows are clear, compliant and consistently followed.
• Gain a thorough understanding of the acquiring business’s payroll and pension processes and providers and assist with the M&A integration plans.
• Use data, analytics, ticket trends and colleague feedback to identify recurring issues and recommend practical improvements, supporting the HR Operations Lead with reporting to the wider business.
• With support of the wider team, transition additional ER/1st line ER activities into the HR Operations team to support HRBPs as a key stakeholder.
• Champion delivery excellence by proactively suggesting improvements, challenging inefficient processes and supporting the adoption of new ways of working.

HR Operations – Systems Associate

Account Manager

• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business.
• Identify and pursue cross-selling, up-selling and similar opportunities.
• Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume.
• Achieve or exceed agreed volume of Quotes/Sales/Income generated from all marketing sources including own personal prospecting activity.
• To understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.

• Timely Helpdesk support for all Acturis issues, queries and change configuration requests.
• Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously.
• Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge.

Operations Analyst

• Manage and grow a portfolio of clients in the commercial insurance sector
• Develop new business – mainly through business referrals and enquiries
• Identify and act on business development opportunities to attract new clients
• Cross-sell and up-sell relevant products and services to existing and prospective clients
• Present tailored insurance and risk management solutions to secure new business
• Understand clients’ operations, risks, and insurance needs
• Meet clients in person or via Teams to build strong, lasting relationships
• Ensure compliance with FCA regulations and internal standards, including Consumer Duty

Commercial Account Executive

• Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency
• Championing customer service delivery and outcomes, tracked through metrics and KPIs
• Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions
• Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours
• Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability
• Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients
• Providing leadership, coaching and development to a remote team

Operational Excellence Lead

Compliance

• Support the Chief Risk and Compliance Officer in delivering the team’s objectives.
• Deliver monitoring tasks aligned with the Risk and Compliance Monitoring Framework and best practices.
• Support the execution of the annual Compliance Monitoring Plan.
• Conduct assigned reviews and oversight activities on schedule and to high standards.
• Perform ad-hoc monitoring of specific business areas as needed.
• Report review results clearly and promptly to the business.
• Track and escalate actions from monitoring work, ensuring timely resolution.
• Use management information (MI) to identify exceptions and enhance oversight.
• Provide regular reports, trend analysis, and progress updates.
• Support business areas in improving monitoring review outcomes.

Compliance Monitoring Officer

• Provide compliance advice and guidance to businesses with a franchisee focus.
• Work with the senior team to communicate required changes to business practices to meet regulatory requirements.
• Develop and maintain strong relationships with franchisees.
• Support franchisees with ad-hoc compliance queries.
• Review and sign off marketing material for franchisees.
• Monitor and ensure regulatory filings are completed on time.
• Roll out risk and compliance training to the business.
• Support integrating new businesses into the Group.

Risk & Compliance Manager

• Drive new business and grow a book of clients.
• Offer and present insurance solutions including insurance policies and other risk management solutions, with purpose to secure renewal and/or new business.
• Assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
• Identify and pursue cross-selling, up-selling and similar opportunities.
• Utilise all leads provided to you by the company and develop new and efficient ways to increase the quote volume.
• Achieve or exceed agreed volume of Quotes/Sales/Income generated from all marketing sources including own personal prospecting activity.
• Understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
• Ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.

Account Executive – Motor Trade

• Provide day-to-day support for the HR administrative team
• Managing HR processes to ensure HR ticketing queries are answered and escalating accordingly
• Ensure the HR Operations team works in a timely and accurate way for employee data updates
• Working alongside our Payroll Manager to support the data accuracy and employee changes they need
• Oversee the employee benefits processes and that the team respond to employee queries
• Ensure the team maintain accurate employee records and ensure compliance with HR policies and procedures
• Act as a first point of contact for HR escalations, delivering a high-quality employee experience