Operations – Digital Process Manager

Jensten

Operations & Digital Process Manager leading a team in digital distribution at Henry Seymour. Focus on performance management, continuous improvement, and customer service efficiency.

Posted 6/27/2026full-timeSutton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Inspire and lead the Customer Service, Claims and Underwriting teams
Own and oversee the renewal and retention process end‑to‑end
Ensure robust operational MI is in place to monitor workflows
Oversee current digital and operational processes, identifying and delivering continuous improvement initiatives
Ensure service levels are agreed and consistently achieved across new business conversion
Continuously improve the business telephony system and performance

Requirements

What you’ll need

Experience in a similar Operations Management role
Strong data analysis skills and the ability to leverage digital MI for performance improvement
Excellent IT and systems knowledge (Excel, PowerPoint essential; Open GI desirable)
A background in the insurance industry (desirable)
Outstanding communication and relationship-building skills at all levels

Benefits

Comp & perks

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance improvementoperational MIdigital processescontinuous improvement

Soft Skills

leadershipcommunicationrelationship-building