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About the role
Key responsibilities & impact- Timely Helpdesk support for all Acturis issues, queries and change configuration requests.
- Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously.
- Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge.
Requirements
What you’ll need- Acturis system knowledge (essential) – happy to consider existing front end / broking system user transitioning to support role.
- Great customer service and communication skills.
- Excellent telephone manner, being able to network & build working relationships easily.
- Drive and genuine passion to learn and develop on Acturis systems knowledge.
Benefits
Comp & perks- Competitive salary with an annual pay review and bonus scheme.
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex-benefits- A range of flexible benefits to choose from, that are most important to you.
- Group Life Assurance cover- a massive X4 of salary.
- 3 months Maternity, Paternity & Adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunication skillstelephone mannernetworkingrelationship buildingtime managementworkload managementproblem-solvingteam collaborationpassion for learning