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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and stakeholder management skills while driving continuous improvement in onboarding processes and operational delivery. Capable of managing multiple priorities in a fast-paced environment and ensuring compliance and business readiness.
Highest-signal resume keywords
Stakeholder ManagementProject ManagementOperational DeliveryLeadership ExperienceContinuous Improvement Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ProcessesResource PlanningGovernanceReportingTracking
Soft Skills
CoachingFeedback ProvisionDecision MakingSolution-Focused MindsetRelationship Building
Industry Keywords
Insurance ExperienceOperational ComplianceBusiness ReadinessRisk ManagementFranchise Network Support
About the role
Key responsibilities & impact- Leading, coaching and supporting a small team of Onboarding Executives
- Setting clear objectives and providing regular feedback and development opportunities
- Managing resource planning to meet business demand and onboarding priorities
- Developing and continuously improving onboarding processes, governance, reporting and tracking
- Building strong relationships with stakeholders and driving accountability for key milestones and deadlines
- Ensuring all operational, compliance, IT and business readiness requirements are met ahead of launch
- Proactively managing risks and resolving challenges before they impact delivery
- Championing best practice and continuously improving the way we support our franchise network
- Monitoring onboarding performance and sharing insights to help drive better outcomes
Requirements
What you’ll need- Strong stakeholder management and influencing skills
- Excellent project management, planning and organisational abilities
- A proactive, solution-focused mindset
- Confidence making decisions and taking ownership of outcomes
- The ability to manage multiple priorities in a fast-paced environment
- A continuous improvement mindset and the confidence to drive change
- Experience in operational delivery, onboarding, implementation or mobilisation roles (desirable)
- Insurance experience (advantageous)
- Proven leadership experience from a supervisory or management role (Ideal)
Benefits
Comp & perks- Competitive salary with annual pay review and bonus scheme
- 27 days annual leave (including your birthday off and an additional day for a religious holiday of your choice), plus bank holidays
- Pension scheme with 5% employer-matched contributions
- Flexible benefits package tailored to your needs
- Group Life Assurance cover
- Fully paid 3 months' maternity, paternity and adoption leave
- Professional qualification and study support relevant to your role
- Access to "Perks at Work" – discounts on cinema tickets, dining, retail and more
- Holiday purchase scheme – buy up to 5 additional days per year
