People Operations

• Supporting the smooth running of ITV's performance management process, providing hands-on system support, troubleshooting technical issues, and maintaining colleague support materials.
• Supporting colleague engagement surveys from system setup through to rollout, preparing reports, and supporting our internal Ambassador network.
• Responding to employee and stakeholder queries in a timely, helpful, and professional manner.
• Organising logistics for in-person and virtual R&D events and activities, including room bookings, AV setup, calendar invites, and on-the-day support.
• Maintaining and updating performance and engagement content across MyITV (our intranet).
• Assisting with presentation creation (Google Slides) and preparing participation status reports for senior stakeholders.
• Managing internal and external correspondence, raising and tracking Purchase Orders (POs), and building strong business relationships.
• Flexing across the broader Resourcing & Development and HR teams to support ad-hoc projects and activities as required.

People Development Coordinator – Performance & Engagement

Marketing

• The ITV Insights Group will lead the business in putting insight in every key decision.
• Analysing audience behaviours and providing insight on our viewers to drive business value.
• Conduct deep-dive analysis to diagnose the underlying drivers of performance fluctuations for both ITV and the wider competitive landscape.
• Data Storytelling: Translate complex data sets into compelling, visually engaging presentations that "tell the story” of the viewer to non-analytical creative stakeholders.
• Collaborate closely with Data Analysts to drive the automation of performance dashboards and streamline reporting processes.
• Disseminate insights to the benefit of other teams and wider partners in ITV, in a timely way via multiple means, including dashboards, automated reports, narratives, slides, and presentations.
• Visually represent data to drive clear business decisions and action.
• Monitor historic performance trends and highlight variances versus previous years to ensure stakeholders understand the immediate drivers of change.
• Maintain a deep technical understanding of M&E KPI methodologies to ensure data integrity and accurate reporting.
• Assist in the development and testing of new metrics, ensuring they are robust and integrated into existing dashboards effectively.

Senior Manager, Insights – Viewer, Marketing

General

• Operationalise the pre-drafted and agreed TSAs across all in-scope technology domains during the 12-month regulatory review period.
• Define governance structures, KPIs, Service Level Agreements (SLAs), and reporting cadences between RemainCo and the Acquirer.
• Stand up the appropriate governance in line with wider programme governance, ensuring clear roles, responsibilities, and escalation paths are established for Day 1 readiness.
• Govern the end-to-end delivery of TSA technology services, collaborating with internal Service Owners who maintain operational accountability for their respective technologies.
• Oversee the end-to-end execution of technology services under the TSA, partnering with internal Service Owners who retain functional responsibility for their individual technical environments.
• Monitor vendor performance and internal delivery teams to ensure consistent alignment with TSA obligations.
• Safeguard RemainCo from commercial exposure, ensuring service delivery strictly matches contract boundaries to avoid scope creep or uncompensated effort.
• Work closely with Finance Business Partners to manage accurate billing, cost-recovery mechanisms, and cross-charging to the acquirer.
• Proactively manage risks to ensure RemainCo is not exposed to service penalties, legal remedies, or operational degradation of its own ongoing business.
• Collaborate with both RemainCo teams and the acquirer to design and execute detailed exit plans for each TSA.
• Strategically identify and work with Technology leaders to mitigate stranded costs (e.g., residual software licenses, underutilized infrastructure, unallocated staff overhead) to ensure zero financial tail for RemainCo post-separation.

M&A Technology Service Delivery Lead

Account Manager

• Deliver consistent, professional, and risk-based case management and advisory services across a wide range of complex employee relations activities across all areas of the business.
• Lead end-to-end formal processes, investigations, and hearings regarding disciplinaries, grievances, and freelancer complaints.
• Assist Investigating & Hearing Managers in formulating balanced and proportionate recommendations to support all involved parties and prevent future issues.
• Manage or advise on sensitive, informal complaints related to bullying, harassment, dignity at work, or unlawful discrimination.
• Lead appeal processes stemming from capability, redundancy, flexible working, or any other statutory requirement.
• Assist with subsequent procedures including settlement negotiations and ACAS early conciliation, as well as supporting the compilation of documentation for tribunal claims.
• Provide a professional, responsive, and legally compliant people relations advisory service for a diverse range of stakeholders and leaders, maintaining tight alignment with our Service Level Agreements.
• Log new cases onto Oracle upon triage and updating the internal Case File Tracker daily with detailed, timed, and dated entries.
• Participate actively in weekly PR Case Clinics to report on case status, share tactical learnings, and collaborate on strategic resolutions with the broader People Partnering team.
• Contribute to data compilation for monthly reporting metrics delivered to the HR Leadership Team to actively monitor cultural trends and risk patterns.
• Partner with the Head of People Policy and cross-functional teams to continuously evaluate, update, and improve HR policies by feeding back case learnings.

People Relations Manager

Manager

• Lead on Key Regular Reporting: Provide the charts and insights that underpin critical regular reports such as the Monthly Debrief and Killer Stats as well as regularly present updates on these across the business.
• Bespoke Project Leadership: Lead on major effectiveness and thought leadership studies across their whole life cycle from commissioning to presenting results
• Client and Roadshow Presentations: Represent Commercial Insights at client and agency presentations for specific commercial roadshows and webinars that demonstrate the breadth of ITV’s commercial opportunities
• Measurement Innovation: Coordinate strategic projects related to digital measurement, including meta-analysis of YouTube effectiveness studies and cross-platform measurement using Audience Project data.
• Lead on developing new approaches to measuring campaign effectiveness with a focus on brand effects.
• Automation and Dashboard Creation: Work hand in glove with the Commercial Insights data analyst on initiatives to identify opportunities for optimising and automating reporting.
• Complex Data Analysis: Utilize advanced analytical skills on complex datasets (e.g. Barb, ITVX 1P server data) to leverage insights that drive commercial revenues
• Work with other domains to realise synergies and consistency between teams
• Help foster a culture of curiosity, continuous learning and innovation within the Insights team
• Help the development of career paths and development programs for talent within the team

Senior Commercial Insights Manager

Chief Marketing Officer

• Support the Senior Marketing Managers in planning and delivering integrated marketing campaigns across ITV Studios' Formats and Unscripted portfolio.
• Create marketing assets including presentations, pitch decks, copywriting and campaign materials in collaboration with internal creative teams and external agencies.
• Build and deliver email marketing campaigns, reporting on performance and recommending improvements, owning the Unscripted email calendar.
• Support the delivery of marketing activity for priority titles as well as wider catalogue campaigns throughout the year.
• Produce campaign reports, producer updates and post-market presentations.
• Take ownership of the Formats and Unscripted areas of the ITV Studios website and digital catalogue, ensuring front and back catalogue content is accurate, engaging and commercially focused.
• Curate homepage features, collections, promotional rails and seasonal campaigns that showcase priority titles, catalogue themes and commercial opportunities.
• Develop and execute content plans that drive buyers to the website, increasing engagement with both new launches and back catalogue content.
• Work closely with Sales, Content and Digital Products teams to identify gaps, improve content discoverability and optimise the customer journey.
• Monitor website performance and customer behaviour, making recommendations to continually improve engagement and conversion.
• Manage marketing information within ContentHub and other content management systems, ensuring assets, metadata and content remain accurate and up to date.
• Create sales materials that support buyers throughout the sales cycle, including presentations and promotional assets.
• Work with teams to respond to customer requests and coordinate marketing materials across international markets.
• Support back catalogue marketing initiatives by identifying opportunities to promote library content, develop thematic collections and maximise commercial value across the catalogue.
• Support the delivery of ITV Studios' presence at key international markets and events including ITV Studios Festivals, MIPCOM and Asia Television Forum.
• Coordinate campaign assets, marketing materials and digital content for events.
• Assist with marketing administration including purchase orders, invoices, campaign tracking and reporting.
• Maintain marketing databases and CRM records.
• Support wider Studios Marketing projects as required.

Marketing Executive

Compliance

• Design and implement the central oversight framework for all websites owned or managed by the organisation in accordance with legal, technical, and company requirements.
• Map out, audit, and build a dynamic, scalable inventory of all web assets, documenting critical information such as business owners, hosting locations, active/inactive status, and purpose.
• Review and support the auditing and standardised implementation of Consent Management Platforms (CMPs) and cookie banners across discovered sites.
• Partner with Brand Protection (Domains Registry), Cyber Security, Technology, and Data Privacy to design, develop, and embed a smooth, permanent operational process for joined up Domain and Website asset management.
• Define and embed a clear compliance gatekeeping check for internal business units and marketing teams to ensure future web assets, third-party tags, and tracking scripts undergo compliance checks prior to deployment.
• Support the embedding of website compliance standards, asset registries, and digital governance playbooks for BAU (Business As Usual) adoption.
• Educate key stakeholders and hand over documentation to permanent colleagues to ensure long-term tracking compliance.

Website Register & Compliance Specialist

Operations

• Serve as the primary point of contact for all data sharing and queries from MMM partners.
• Manage the timely process of gathering, cleaning, and formatting media spend/ delivery and performance data.
• Ensure all shared data is accurately formatted and reflect the reality of media activity.
• Assist in interpreting model results and translate statistical outputs into clear narratives.
• Act as the supporting daily contact for the econometrics agency and manage their workflow.
• Collaborate with strategists and analysts to translate ambitious ideas into technical briefs.
• Design and set up cross-channel Test & Learn initiatives, including A/B testing and regional Geo-tests.
• Maintain the central Test & Learn Log, documenting every outcome for future programming.

Media Manager – Effectiveness Operations

Project Manager

• Supporting the delivery of major cross-functional business change projects impacting Procurement policies, processes, data, and technology.
• Developing and maintaining AI processes and chat agents that act as key project enablers for the Procurement team and the wider business.
• Leading and supporting capability improvement projects alongside the wider Procurement team, risk teams, Finance (including P2P), and business stakeholders.
• Proactively identifying improvement opportunities through regular engagement with the wider team and business stakeholders.
• Helping deliver ITV’s supply chain sustainability goals, improving scope 3 data, embedding sustainability into processes, and ensuring key suppliers have carbon reduction plans.
• Optimising ongoing development for supplier onboarding, risk management, and self-service capabilities, including related policies and technology.
• Developing and maintaining functional data, dashboards, and reporting to provide the team and wider business with actionable insights.
• Operating BAU support processes, including supplier due diligence, risk management, periodic reporting, and triaging ad-hoc business requests.
• Maintaining a strong knowledge of leading procurement practices, external trends, innovations, and technologies to support our capabilities.
• Providing flexible support to category teams on planning, research, operational, or sourcing activities as required.

Procurement Project Manager

Analyst

• Provide foundational advice, guidance, and support for security, risk, and resilience queries to ITV Studios and third-party productions.
• Maintain and update central security and resilience policies, ensuring documentation is current, version-controlled, and accessible to relevant production teams and business areas.
• Provide comprehensive administrative support for governance meetings, such as the bi-monthly Studios Global Risk Operations meeting.
• Lead the administrative coordination of the Company Incident Response Team (CIRT).
• Administer and operate AlertMedia (ITV’s mass messaging tool).
• Assist in maintaining and auditing the Business Continuity (BCP), Disaster Recovery (DRP), and Crisis Management Plans (CMP).
• Serve as a support operator for the Global Risk Operations (GRO) toolkit.
• Assist with data entry, trend analysis, and compiling risk metrics for management board reporting.

Crisis and Resilience Analyst

• Produce and deliver insights, reporting and presentations that underpin key commercial outputs such as Monthly Debriefs and Killer Stats, presenting findings across the business.
• Support major effectiveness, sponsorship and thought leadership studies from commissioning through to final presentation and delivery.
• Represent Commercial Insights at client presentations, agency days, commercial roadshows, webinars and industry events to showcase ITV’s commercial opportunities.
• Support strategic projects related to digital measurement and campaign effectiveness, including YouTube effectiveness studies and cross-platform measurement initiatives.
• Ensure ITV is represented within relevant industry initiatives focused on cross-platform planning and measurement solutions, keeping internal stakeholders informed on developments.
• Work closely with the Commercial Insights Data Analyst to identify opportunities for reporting optimisation, automation and dashboard creation.
• Analyse complex datasets including Barb and ITVX first-party server data to uncover insights that support commercial revenue growth.
• Partner with commercial teams in a consultancy-style capacity, providing insight and strong sales arguments to support both short and long-term projects.
• Ensure insight and research findings are communicated effectively across internal and external channels including ITV Media, LinkedIn, newsletters and internal platforms.
• Contribute to wider ITV Insights team initiatives and help foster a culture of curiosity, collaboration and continuous improvement.

Commercial Insights Manager

Sales

• Supporting the end-to-end FAST Royalty billing process to ensure seamless operational workflows.
• Ensuring all FAST Royalty statements are reviewed and strictly aligned with our active licence agreements.
• Preparing necessary working files and reporting data for FAST via the WHIP platform.
• Entering FAST Royalty statements accurately into our core rights management system (PARIS).
• Raising FAST Royalty invoices and processing corresponding cash allocations for FAST Royalty licences.
• Partnering with the wider finance team to drive continuous improvement, enhance transactional efficiency, and reduce manual billing effort.
• Ensuring all sales ledger and billing activities are conducted in full compliance with corporate credit and audit controls.

Sales Ledger Royalty Specialist

Platform Engineer

• Implementing IaC with Terraform and utilising functions of the Common Platform
• Working within Core Platform to prioritise work for upgrades and business delivery and supporting engineers with deployment and production issues
• Reviewing and approving pull requests from engineers across ITV to support deployment of new infrastructure, permission changes and access
• Maintaining and supporting infrastructure for the Core Platform Team including the Common Platform Infrastructure e.g. Jenkins
• Managing upgrades of the Kubernetes deployments in AWS
• Defining and designing the infrastructure for the future - whether this be for a new application or re-design of an existing application
• Sharing best practice within the Common Platform team and contributing back ideas, improvements and designs

Junior Platform Engineer

Business Development Rep

• Inputting into the Business Plan and taking joint responsibility for implementing it
• Delivering revenue growth and reputation within the team and area on a defined set of agencies/clients
• Building strategic senior customer relationships, focussed on driving incremental revenue and problem-solving to turnaround revenue decline/issues
• Communicating key opportunities and issues to the Business Manager as they arise
• Representing and selling all of ITV’s commercial assets across airtime and multiplatform
• Responsible for growing incremental revenue and enhancing ITV’s reputation in the market
• Working closely with agencies and clients (direct and via agency) focusing and selling how ITV can help them to achieve their business goals
• Communicate and implement best practice and consistent messages/behaviours across all offices to drive consistent delivery
• Strong peer group relationships with other Business Development Managers in team and across the business as well as with Group Managers across Partnerships, Trading and Activation
• Have a broad knowledge of what ITV can offer across all its touch points with the audience and how to create effective communications through ideas
• Develop strong strategic customer relationships with key influencers in media agencies (senior management, planners, data, digital, buyers), creative agencies and priority clients within agency
• Build pipelines of new business among new/lapsed advertisers through targeting other media and being aware of opportunities within the geographic area
• Promote ITV as a media partner of choice for non-traditional, cross-media advertising campaigns
• Forecasting performance and accurate reporting/regular comms and updates
• Integrate all platform and portfolio revenue opportunities into potential approaches where possible

Business Development Manager

Content Marketing Manager

• Support the Catalogue Manager in the day-to-day operation, maintenance, and development of the ContentHub catalogue.
• Assist with the management of both New Slate and Library content, ensuring a clear and accurate view of exploitable titles across Global Partnerships.
• Monitor catalogue data quality and consistency, proactively identifying and resolving gaps, discrepancies, and duplicate records.
• Support the onboarding of new acquisitions, including metadata collection, template preparation, catalogue setup, data normalisation, and enrichment.
• Work closely with Sales, Marketing, Global Content, Rights, Operations, and other stakeholders to support catalogue growth and evolving business requirements.
• Attend relevant meetings, e.g. SMART, to remain informed of programme developments, launch plans, and catalogue changes.
• Assist with Rightsline and other integration projects by supporting data preparation, validation, and alignment..
• Contribute to data governance initiatives and help ensure the catalogue remains a trusted single source of truth across Global Partnerships.
• Maintain catalogue accuracy through regular updates, including the processing of Rights position changes and other business-critical metadata updates.
• Compile reports to support operational, and strategic business requirements.
• Identify and analyse catalogue gaps to support specific initiatives.
• Leverage ContentHub functionality to support Sales, Marketing, and other stakeholder groups.
• Conduct research using internal and external sources such as IMDb or TVDB to enrich catalogue records where appropriate.
• Act as an ambassador for ContentHub, promoting its use as the central catalogue and trusted source of content information across Global Partnerships.
• Support users with catalogue-related queries, data requests, and best practice guidance.
• Prepare and maintain user guides, training materials, process documentation, and communications.
• Assist with the delivery of onboarding sessions, refresher training, and demonstrations to support user adoption and engagement.
• Build strong working relationships across departments and act as a one of key points of contact for related processes..
• Support testing activities for new system releases, integrations, and enhancements.
• Assist with ongoing alignment of content data across ContentHub, Rightsline, Airtable, ITVStudios.com, Content Catalogue, and other systems within the SOS ecosystem.
• Contribute subject matter expertise to Global Partnerships projects and wider Sales Operations initiatives.
• Support the Catalogue Manager in identifying and implementing process improvements that enhance catalogue quality, operational efficiency, and commercial value.
• Build and maintain relationships with GP teams in support of Sales Operations activities.
• Undertake additional administrative and project-related duties as required within a dynamic and evolving business environment.