People Relations Manager

ITV

People Relations Manager responsible for managing complex employee relations activities at ITV. Delivering consistent, professional, and risk-based case management across the business.

Posted 7/17/2026contractLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in complex employee relations management, including investigations, grievance handling, and compliance with legal standards. Provides strategic HR counsel to senior leadership while maintaining alignment with organizational policies and service level agreements.

Highest-signal resume keywords

CIPD Level 5Employee Relations ManagementInvestigation ProcessesReport Writing SkillsHR Generalist Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementGrievance HandlingDisciplinary ProcessesSettlement NegotiationsACAS Early ConciliationData CompilationHR Policy EvaluationRisk ManagementDocumentation for Tribunal ClaimsTriage and Case Logging

Soft Skills

Professional CommunicationProactive Problem SolvingCollaborationStakeholder ManagementStrategic Thinking

Tools & Technologies

OracleCase File Tracker

Certifications & Qualifications

CIPD Level 5

Industry Keywords

Employee RelationsHR Advisory ServicesBullying and HarassmentDignity at WorkUnlawful DiscriminationStatutory RequirementsCultural TrendsRisk PatternsHR LeadershipHigh-Profile Organisation

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Deliver consistent, professional, and risk-based case management and advisory services across a wide range of complex employee relations activities across all areas of the business.
Lead end-to-end formal processes, investigations, and hearings regarding disciplinaries, grievances, and freelancer complaints.
Assist Investigating & Hearing Managers in formulating balanced and proportionate recommendations to support all involved parties and prevent future issues.
Manage or advise on sensitive, informal complaints related to bullying, harassment, dignity at work, or unlawful discrimination.
Lead appeal processes stemming from capability, redundancy, flexible working, or any other statutory requirement.
Assist with subsequent procedures including settlement negotiations and ACAS early conciliation, as well as supporting the compilation of documentation for tribunal claims.
Provide a professional, responsive, and legally compliant people relations advisory service for a diverse range of stakeholders and leaders, maintaining tight alignment with our Service Level Agreements.
Log new cases onto Oracle upon triage and updating the internal Case File Tracker daily with detailed, timed, and dated entries.
Participate actively in weekly PR Case Clinics to report on case status, share tactical learnings, and collaborate on strategic resolutions with the broader People Partnering team.
Contribute to data compilation for monthly reporting metrics delivered to the HR Leadership Team to actively monitor cultural trends and risk patterns.
Partner with the Head of People Policy and cross-functional teams to continuously evaluate, update, and improve HR policies by feeding back case learnings.

Requirements

What you’ll need

Minimum CIPD Level 5.
Significant senior-level HR generalist/business partner experience, preferably in a fast-paced, high-profile organisation.
Proven experience in managing complex employee relation investigation processes, including strong report writing skills.
Extensive experience providing objective, proactive, and commercially focused HR counsel directly to senior leadership groups.

Benefits

Comp & perks

Flexible working with a range of options to suit everyone
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life