Business Analyst

• Working with finance teams to identify process and system improvement opportunities across finance operations
• Facilitating workshops and gathering business requirements for process and system changes
• Analysing existing finance processes and documenting improvements
• Collaborating with technology teams to design and implement solutions
• Supporting business users through change, including testing and implementation
• Monitoring the impact of implemented changes and identifying further improvement opportunities
• Maintaining process documentation to ensure procedures remain accurate and up to date
• Building relationships across finance teams to identify new ideas and feed them into the change programme

Finance Business Analyst

Full-stack Engineer

• Collaborate with Engineering, Architecture and Product teams to design software solutions aligned with ITV’s Enterprise architectural principles.
• Build secure, scalable and maintainable applications that support ITV’s marketing technology ecosystem.
• Promote engineering excellence through readable, well-architected code, strong documentation and comprehensive automated testing.
• Participate in design and code reviews to maintain high engineering standards and proactively identify potential improvements.
• Contribute to the ongoing maintenance, reliability and optimisation of Martech platforms and supporting services.
• Work closely with Marketing, Operations and engineering teams to deliver technology solutions that support business outcomes.

Core Software Engineer

Procurement

• Partner with senior stakeholders across the business with integrity and challenge, balancing local business requirements with group priorities while acting as a trusted commercial advisor.
• Develop and maintain a strong understanding of the business areas you support, including operational challenges and strategic priorities, enabling you to act as an internal consultant and influence decision-making.
• Build deep, trusted relationships with senior internal stakeholders and strong external relationships with key suppliers, professional organisations and relevant industry networks.
• Develop valuable business insights through analysing spend, market trends, benchmarking, competitors, value chains and business demand to inform strategic sourcing decisions.
• Work collaboratively with Procurement leadership and business stakeholders to develop and execute strategies that support ITV’s group targets and deliver long-term value.
• Provide analytical support and structured problem-solving methodologies to help the business solve complex challenges, focusing on total cost of ownership and innovative market practices.
• Lead the procurement workstream on major projects, including developing sourcing strategies, running competitive tender processes, evaluating responses, negotiating commercial terms and supporting contracting.
• Manage supplier relationships in partnership with the business, overseeing governance, performance reporting, continuous improvement and capability development.
• Work closely with Finance to identify, forecast, validate and track savings delivery.
• Support identification, mitigation and monitoring of key third-party risks, ensuring ITV’s Social Purpose standards and targets are upheld.
• Contribute to the digital transformation of the business, demonstrating curiosity and practical application of technology, data and Gen I to unlock value opportunities and enhance procurement processes.
• Proactively contribute to the continuous improvement of Procurement’s processes, tools and capabilities.

Procurement Business Partner

Operations

• In conjunction with COO and broader Zoo 55 leadership team this role will lead on supporting the transformation of the Zoo 55 business from an operational perspective and the delivery of a new operating model.
• The Operations Director will design and implement the operational frameworks needed to exploit IP across Zoo 55, specifically focusing on the social video space, FAST/DTC and gaming/gambling areas.
• Ensure the right tools and systems are in place to support the full Zoo 55 content life cycle from publishing through to producer payaways.
• Consolidate all operational elements under one team including management of external contracts with 3rd party suppliers.
• Implement consistent ways of storing and accessing content, metadata, imagery etc across the business.
• Use first-hand platform data to identify "pinch-points" in delivery and implement strategies to support delivering £120m revenue target by end of 2027.
• Develop relationships with GP Tech and Sales Operations teams to ensure Zoo 55 needs captured in broader GP operational change and to garner support and expertise in implementing Zoo operational changes.
• Streamline operational workflows and implement process improvements to enhance efficiency across 3 key Zoo 55 business pillars.
• Identify bottlenecks, create new & evolve existing workflows, implement new tools, and streamline processes for time and cost savings and increased output/revenue.
• Lead the deployment of new operational initiatives (i.e. cloud-based editing infrastructures) and AI-driven automation to optimise anything from the repurposing of content into viral moments right through to agentic data driven insights.
• Oversee content pipelines (YouTube, FAST channels, VOD) working closely with existing GP content operations team, Zoo 55 FAST Ops lead and ITV’s Content Supply & Delivery team.
• Oversee technical relationships with major platforms (YouTube, Meta, TikTok) and optimise the delivery of thousands of assets monthly.
• Manage relationships with internal partners and teams relevant to the role including GP Operations, Global Content, Procurement, Data & SalesOperations/Technology to ensure appropriate content workflows, storage etc are efficient, aligned and consolidated.
• Manage ITV’s GAM instance (Google Ad Manager), any associated 3rd party integrations and required ad ops support to deliver partner sales campaigns via existing and new partners.
• Lead relationships with key external vendors and assess opps to work with new vendors to support overall operational delivery plan and ensure Zoo 55 stays ahead of the evolving digital landscapes.
• Manage Zoo’s YouTube's Content ID process & system + other associated tools and work closely with content protection vendors to support ITV’s broader anti piracy work.

Operations Director

Customer Success Manager

• Build, design, write, schedule and optimise email marketing campaigns, journeys and automations in Salesforce Marketing Cloud.
• Support segmentation and personalisation to improve relevance and performance across B2B audiences.
• Maintain and update campaign templates, ensuring accuracy, brand consistency and strong UX.
• Develop and deliver BAU email programmes and support communications for Distribution Sales, Brand Licensing and Zoo 55.
• Monitor campaign and journey performance, providing actionable insights to increase engagement, retention and conversion.
• Run A/B and multivariate tests (subject lines, content, design, timing, personalisation).
• Identify quick wins and longer-term opportunities to enhance customer experience across the lifecycle.
• Work with CRM & Engagement Manager and analysts to interpret results, spot trends and create dashboards or reports for stakeholders.
• Ensure high standards of data quality and compliance (e.g. GDPR).
• Support ongoing improvements to customer data capture and enrichment.
• Maintain best practice for data hygiene within Salescloud collaborating the Sales Coordinators and Salesforce Administrators across the business
• Champion the use of AI tools across the marketing team—identifying relevant apps, testing new capabilities and sharing best practice.
• Help colleagues adopt AI for content creation, insight generation, workflow efficiency and experimentation.
• Track progress against team AI use cases and maintain momentum behind innovation initiatives.
• Work closely with the CRM & Engagement Manager to deliver the CRM plan. Building relationships across Marketing, Tech and external partners
• Raise, track and reconcile purchase orders (POs), invoices and budget trackers related to CRM, marketing and AI tools.
• Partner with key business areas across ITV Studios to support and develop their CRM and engagement needs.
• Contribute ideas proactively and help drive a culture of continual learning and improvement.

CRM Executive

Producer

• Developing and driving the development process with a range of fresh, high quality and viable production ideas for competition VT’s across the daytime shows
• Producing and directing live competitions and additional content and interactivity for social media
• To keep abreast of popular culture, television trends and upcoming talent so that ideas are relevant and original. Ideas and new ideas are our bread and butter.
• Creating innovative presenter led scripts and treatments to engage and interact with the Daytime audience.
• To demonstrate experience/understanding of a range of programme genres and disciplines: live and pre-recorded studio/OB; single camera shoots.
• Ability to self-shoot content for broadcast with an understanding of how to engage and Interactive with the Daytime audience.

Producer, Director

Attorney

• Providing legal support to ITV’s Streaming, Technology & Data teams, primarily supporting ITVX
• Drafting and negotiating a wide range of technology agreements, including SaaS, software licences, cloud services, app development, consultancy and data processing agreements
• Advising on supplier onboarding, due diligence, AI governance and ongoing supplier lifecycle management
• Identifying and mitigating commercial risks within contracts (including liability, indemnities, warranties and termination provisions)
• Advising on disputes, termination notices and legal risk analysis
• Working collaboratively with the Data Protection team to ensure privacy-by-design principles are embedded in new technology deployments
• Coordinating contract approval and execution processes
• Supporting wider Group-level legal and transformation projects as required

Legal Adviser

Auditor

• Supporting the delivery of risk-based internal audits from planning through to reporting
• Producing high-quality audit workpapers and concise, insightful audit reports
• Evaluating the effectiveness of internal controls and risk management frameworks
• Identifying control weaknesses and developing practical, value-adding recommendations
• Collaborating with co-source partners to ensure effective and coordinated audit delivery
• Supporting annual internal audit planning and preparation of Audit & Risk Committee reporting
• Building strong working relationships with stakeholders across the business
• Maintaining effective audit action tracking and monitoring progress against agreed actions