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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR processes, performance management systems, and engagement survey platforms while effectively managing multiple projects and stakeholder relationships. Proficient in Google Suite applications and committed to maintaining accuracy and confidentiality in all tasks.
Highest-signal resume keywords
HR ExperiencePerformance Management SystemsEngagement Survey PlatformsGoogle Suite ProficiencyOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementData HandlingEngagement SurveysProject ManagementPresentation Creation
Soft Skills
Attention to DetailProblem SolvingCollaborationCommunicationAdaptability
Tools & Technologies
Google SlidesGoogle DocsGoogle SheetsGoogle CalendarGmail
Industry Keywords
Talent DevelopmentLearning & DevelopmentStakeholder ManagementConfidential Information HandlingProcess Efficiency
About the role
Key responsibilities & impact- Supporting the smooth running of ITV's performance management process, providing hands-on system support, troubleshooting technical issues, and maintaining colleague support materials.
- Supporting colleague engagement surveys from system setup through to rollout, preparing reports, and supporting our internal Ambassador network.
- Responding to employee and stakeholder queries in a timely, helpful, and professional manner.
- Organising logistics for in-person and virtual R&D events and activities, including room bookings, AV setup, calendar invites, and on-the-day support.
- Maintaining and updating performance and engagement content across MyITV (our intranet).
- Assisting with presentation creation (Google Slides) and preparing participation status reports for senior stakeholders.
- Managing internal and external correspondence, raising and tracking Purchase Orders (POs), and building strong business relationships.
- Flexing across the broader Resourcing & Development and HR teams to support ad-hoc projects and activities as required.
Requirements
What you’ll need- Previous experience working within an HR, Talent, or Learning & Development environment.
- Experience handling large datasets and working directly with engagement survey platforms and/or performance management systems.
- Proficient in Google Suite applications (Calendar, Gmail, Slides, Docs, Sheets) or equivalent software.
- Strong organisational skills with a methodical approach, exceptional attention to detail, and a proven ability to manage multiple projects to tight deadlines.
- Ability to work independently, use your initiative to solve everyday operational problems, and handle sensitive or confidential information with care.
- Ability to plan and organise your workload proactively across multiple projects while effectively managing stakeholder expectations.
- Proven ability to build collaborative relationships across teams, departments, and at various organisational levels.
- Flexibility and adaptability when dealing with change, combined with a drive to explore new digital ways of working to enhance process efficiency.
- Excellent written and verbal communication skills.
- A strong commitment to accuracy and thorough understanding in all aspects of your work.
Benefits
Comp & perks- Flexible working with a range of options to suit everyone
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life