Iron Mountain

DevOps Engineer

• Manage and optimize staging and production deployment environments across Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.
• Provision and maintain secure, scalable, and robust cloud infrastructure for the InSight DXP Platform.
• Execute automation pipelines, upgrade infrastructure, troubleshoot complex issues, and contribute to the ongoing enhancement of deployment processes.
• Collaborate closely with development, operations, and other EIT teams to deliver seamless and reliable solutions.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools.
• Monitor system performance, participate in capacity planning, and optimize application and infrastructure performance by tuning configurations and identifying bottlenecks.
• Design and implement self-healing systems that proactively detect and resolve faults.
• Manage backup and disaster recovery strategies to ensure data integrity and availability across environments.
• Perform regular security audits and vulnerability patching, adhering to government compliance requirements (e.g., FedRAMP, NIST).

Senior DevOps Engineer

Product Manager

• Deeply understand customer needs: partner with customers and internal subject matter experts to understand customer needs, drive adoption and ensure measurable value realization around unstructured data discovery and governance.
• Build product strategy and roadmap: define and communicate the strategic roadmap for handling and deriving actionable insights from dark data, sensitive data and effective records retention practices in our Insight DXP platform.
• Ensure high-velocity execution and innovation: Develop detailed requirements, feature definitions, prioritize requirements and remove roadblocks during the product development process to deliver successful platform experiences in a fast paced environment.
• Drive cross-functional alignment: work closely with engineering, design, marketing and sales teams to deliver scalable, secure, compliant and impactful product capabilities.
• Serve as the Subject Matter Expert, lead customer discussions and engagements to validate value and gather input, and support pre-sales and sales
• Drive data-driven decisions / Outcome Tracking: leverage data and advanced analytics tools to drive business decisions and track outcomes.

Senior Product Manager – Insight DXP, Discover & Govern

Recruitment

• Support and partner with recruiters, hiring managers and candidates throughout the recruitment process.
• Coordinate and schedule a high volume of interviews ensuring a positive experience for all parties involved.
• Accountable for tracking completion of pre-employment for candidates and support onboarding processes for new hires.
• Support with miscellaneous projects related to recruitment, employment branding and cross functional initiatives.
• Triage inquiries and connect employees to the right subject matter expert when necessary.
• Respond to HR cases regarding Talent Acquisition inquiries.
• Process contractor conversion offers in Workday as needed.
• General administrative work as needed.

Talent Acquisition Coordinator

Manager

• Lead the integrated Information Technology Service Management lifecycle by driving major incident restoration and conducting rigorous root-cause analysis to prevent future service disruptions.
• Collaborate with cross-functional technical teams and lead the Change Advisory Board (CAB) to evaluate and authorize environment changes, ensuring minimal risk to sensitive government data.
• Ensure compliance with federal security standards and organizational policies by maintaining detailed process documentation and meeting strict reporting requirements for government contracts.

Incident/Problem Manager

Operations

• Execute Change Frameworks: Apply consistent change management processes and tools (such as Prosci) to conduct impact analyses and develop comprehensive transition plans that maximize solution adoption.
• Collaborate Globally: Partner with cross-functional leadership and diverse global teams to align change strategies with broader business objectives and facilitate workshops that guide employees through organizational transitions.
• Drive Engagement & Learning: Design and deliver internal communications and targeted training programs to upskill employees, ensuring all team members are aligned with company values and new operational processes.

Change Manager – Deal Operations Center

Sales

• Lead the design of tailored archival and digitization solutions by working closely with customers to understand their unique collections and delivering strategic recommendations that provide actionable insights.
• Collaborate with sales professionals and project teams to manage the sales pipeline, respond to complex RFPs, and ensure that proposed solutions are delivered successfully and meet revenue targets.
• Ensure compliance with global preservation standards and internal policies while representing the organization at industry conferences to create and advance new business opportunities.

Library & Archival Services Pre-Sales Specialist

Customer Support

• Resolve customer queries and intricate issues related to secure storage, information management, and logistics services, providing accurate information and proactive, personalized solutions.
• Collaborate with cross-functional teams and internal stakeholders by investigating service disruptions and complex customer complaints with professionalism and empathy.
• Manage client records by accurately documenting all customer interactions, resolutions, and necessary follow-up actions within the Customer Relationship Management (CRM) system.

Customer Care Associate

Designer

• Design and deliver diverse learning content, including e-learning, video, and classroom materials, to enhance sales skills and improve customer outcomes.
• Collaborate with instructional designers and key stakeholders to conduct needs analyses and develop consistent, clear training curricula across various customer segments.
• Evaluate and assess training impact by applying instructional design theories to ensure all materials meet organisational standards and business objectives.

Learning and Design Specialist

Director

• Partner with product leaders to help define and refine the IRM SaaS platform product strategy
• Translate strategic priorities into executable roadmaps and cross-functional initiatives
• Support prioritization decisions across platform capabilities, modernization efforts, and growth initiatives
• Help ensure alignment across product, engineering, architecture, and delivery teams
• Partner with the platform engineering leader to shape technology strategy
• Drive strategic planning around architecture evolution, platform modernization, and engineering transformation
• Lead enterprise-scale transformation initiatives across the product and technology organization
• Drive migration programs, technology rationalization efforts, and other strategic change initiatives
• Oversee platform release trains, release governance, and cross-functional release readiness across the organization
• Champion adoption of AI tools across software development workflows, including design, coding, testing, documentation, and delivery.

Senior Director, Strategy – Transformation, Platform & Technology

Marketing

• Architect the 'Win Room' Customer Database, designing and maintaining a centralized, searchable database of 'Why We Won' insights.
• Build the Customer Referral and Advocacy Engine, collaborating with top-tier clients to launch a formal referral program.
• Lead the Global Story Program for Content Standards, ensuring all multimedia storytelling meets organizational standards.

Senior Customer Marketing Manager

Content Writer

• Write and edit executive summaries and pursuit materials that articulate strategic messaging in a compelling, persuasive manner while ensuring "one-voice" consistency across documents.
• Collaborate with Opportunity Owners and Subject Matter Experts to capture, shape, and synthesize complex technical information into clear, grammatically correct content.
• Ensure all professionally produced proposal content is compliant with government regulations and organizational standards while maintaining the master proposal content library.

Proposal Writer – Public Sector

Pricing Analyst

• Develop internal financial models and prepare cost/price volumes for federal solicitations and contract modifications in compliance with Federal Acquisition Regulation (FAR) requirements.
• Collaborate with cross-functional Public Sector teams, including Contracts, Compliance, and Sales, to translate internal pricing into customer-ready templates and proposals.
• Ensure compliance with organizational standards by performing account-based analyses on historical bid points and determining future pricing strategies based on competitive actions.

Pricing Analyst, Public Sector

Controller

• Create and manage a cost and commercial management process while ensuring project forecasts align with current funding, billings, and month-end/yearly close-out activities.
• Support the change control process by evaluating budget revisions, reviewing contractor invoices, and flagging potential risks or changes in a timely and transparent manner.
• Contribute as a Subject Matter Expert (SME) to the development of governance and training materials while ensuring all projects operate within approved parameters and organizational standards.

Project Controller

AI Engineer

• Develop End-to-End AI Solutions: Design, build, and monitor production-ready Machine Learning models and automated agents to streamline multi-step operational decision-making.
• Optimize Operational Workflows: Collaborate with Finance, Facilities, and Information Technology teams to build robust Extract, Transform, Load (ETL) pipelines and integrate predictive tools into existing warehouse and logistics software.
• Govern AI Safety and Compliance: Ensure the responsible deployment of all systems by performing rigorous model validation, maintaining strict data governance, and mitigating risk or bias in automated decisions.

AI Engineer – Global Operations

• Drive comprehensive pricing strategies by translating business goals into actionable models for new and existing opportunities, ensuring the best combination of services and price points to achieve organizational targets.
• Collaborate with cross-functional Public Sector teams, including Contracts, Subcontracts, and Program Business Support—to build compelling sales proposals and provide analytical support for customer-facing teams.
• Ensure compliance with organizational standards and Federal Acquisition Regulation requirements by developing internal financial models and preparing cost volumes for federal solicitations and contract modifications.