Customer Care Associate

Iron Mountain

Customer Care Associate resolving client queries and issues in secure storage and information management. Collaborating with teams to ensure customer needs are met efficiently.

Posted 4/24/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$22 per hourWebsite

About the role

Key responsibilities & impact

Resolve customer queries and intricate issues related to secure storage, information management, and logistics services, providing accurate information and proactive, personalized solutions.
Collaborate with cross-functional teams and internal stakeholders by investigating service disruptions and complex customer complaints with professionalism and empathy.
Manage client records by accurately documenting all customer interactions, resolutions, and necessary follow-up actions within the Customer Relationship Management (CRM) system.

Requirements

What you’ll need

A minimum of 2 to 3 years of experience in a customer service or call center environment.
Strong knowledge of customer service best practices, coupled with exceptional verbal and written communication skills.
Proven ability to utilize strong analytical and critical thinking skills to diagnose issues and develop effective solutions.
Excellent time management and organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment.

Benefits

Comp & perks

Comprehensive health, wellness, and retirement plans, including an Extended Health Care Insurance package (vision, dental, life insurance) and a Registered Retirement Savings Plan (RRSP) contribution.
Paid Annual leaves and sick time
Remote Position Available Anywhere in Canada

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationanalytical skillscritical thinkingtime managementorganizational skillsproblem-solvingempathycollaborationprofessionalism