Senior Customer Marketing Manager

Iron Mountain

Senior Customer Marketing Manager responsible for architecting customer advocacy programs and databases for Iron Mountain's B2B services. Leading initiatives to enhance storytelling and customer engagement globally.

Posted 4/22/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Architect the 'Win Room' Customer Database, designing and maintaining a centralized, searchable database of 'Why We Won' insights.
Build the Customer Referral and Advocacy Engine, collaborating with top-tier clients to launch a formal referral program.
Lead the Global Story Program for Content Standards, ensuring all multimedia storytelling meets organizational standards.

Requirements

What you’ll need

7+ years of experience in Customer Marketing, Advocacy, or Sales Enablement within the Business-to-Business (B2B) Software as a Service (SaaS) or Data Center space.
Strong knowledge of structured data management, possessing a 'Librarian mindset' to transform disorganized information into a searchable database usable by global teams at any time.
Proven ability in high-level storytelling and executive engagement, with a 'Journalist heart' capable of interviewing Chief-level (C-level) executives to extract meaningful value propositions.
Expertise in modern marketing technology, including professional proficiency in Salesforce, advocacy platforms, and the application of Generative Artificial Intelligence (GenAI) to accelerate content production.

Benefits

Comp & perks

Comprehensive health, wellness, and retirement plans with extensive benefits starting on Day 1.
Unlimited Paid Time Off plan and flexible schedules to support your personal and professional well-being.
Opportunities for continuous learning and professional growth within a global industry leader.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

structured data managementdatabase designcontent standardsstorytellingexecutive engagementGenerative Artificial Intelligence

Soft Skills

collaborationinterviewingtransformational mindset