International SOS

Bilingual

• Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations.
• Manage staffing levels aligned with business needs.
• Establish clear goals and standards, monitor progress, and address development needs.
• Design and implement recognition programs to drive engagement.
• Maintain team engagement through consistent activities and HR collaboration.
• Manage operations to meet budget, quality, productivity, and satisfaction goals.
• Develop and document SOPs for new and existing policies.
• Partner with HR and Training to ensure hiring and training excellence.
• Build infrastructure to support new and growing business.
• Champion a high-touch service culture aligned with 'Extraordinary Every Time'.
• Ensure adherence to call and case quality standards.
• Resolve escalations and complaints with urgency and professionalism.
• Support audit readiness and ensure compliance.
• Maintain alignment with Aspire Lifestyles and International SOS policies.
• Establish consistent communication channels across teams.
• Deliver performance presentations to senior management and clients.

Bilingual Service Delivery Manager

Recruitment

• Develop and refine social media strategies that maximize visibility, improve employer reputation, and increase applicant flow, while ensuring the optimal use of paid media budgets across H3S
• Design, implement, and manage integrated, multi-channel recruitment campaigns that leverage cutting-edge digital marketing practices, including SEO/SEM and personalized candidate outreach.
• Produce high-quality, data-driven content that resonates with a diverse talent pool.
• Utilize analytics and reporting tools to measure campaign performance, track key recruitment metrics (conversion rates, cost per hire, etc.) and Talent analytics, and provide actionable insights.
• Support with the promotion recruitment events within the International region, both virtual and in-person, ensuring high visibility and engagement with top talent, showcasing the company's culture, opportunities for growth, and impact on a global scale.
• Support with the creation of hiring manager and candidate engagement surveys, employer branding, internal communications, business updates, and marketing collateral for job boards.
• Conduct an audit of existing employer branding materials and collaborate with the marketing team to create engaging content that showcases employee experiences and organisational values.
• Coordinate learning and development activities with vendors and internal clients, in alignment with the TM&D Manager plan.
• Assure a proper communication, tracking of attendees, results, etc., for a successful delivery.
• Maintain and report data via the Learning Management System and administer the Power BI Talent Dashboard, ensuring data accuracy and integrity to help decision making, as well as tracking completion of mandatory compliance training.
• Research TM&D best practices and provide recommendations on activities to implement, events to attend, etc.
• Support T&D project work, including the creation of talent guidelines, templates, and communication/promotional materials (eg. Emails, banners, etc.); development needs surveys, business cases; facilitation of workshops, etc.
• Help planning and promoting Respect & Care Committee campaigns across Europe and the H3S International region.

Recruitment Marketing – Talent Management Specialist

Security Engineer

• Planning, coordinating and delivery of security operations
• Providing others with a clear direction, supervising and giving feedback
• Planning and managing security assistance operations
• Conducting profile-specific security risk assessments
• Critically analyse multiple streams of security, logistics, and threat-based information under pressure and produce actionable plans

Security Response Manager

Customer Support

• Deliver polished, professional service via phone, email, and chat
• Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems
• Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries
• The goal of this role is to provide professional, seamless customer experience with every interaction.

Bilingual Customer Service Representative

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Customer Service Representative

Security Analyst

• Ensure International SOS’ analytical position and outlook on Russia, Ukraine, Central Asia, Afghanistan and Pakistan is clear to clients and stakeholders in order to inform timely decision-making
• Ensure the Security Specialist I&A team is given appropriate information collection guidance for the region on a continuous basis
• Ensure the team has appropriate numbers and diversity of sources for intelligence collection, developing action plans for the Security Director, I&A where appropriate
• Ensure International SOS’ operational posture and planning for the region is taken in full view of the security outlook
• Oversee functional feedback to Security Specialists, I&A for deliverables relating to the region, building subject matter knowledge of the above listed countries as well as intelligence analysis writing best practice
• Collaborate with relevant stakeholders across the Content Services & Medical I&A communities to ensure comprehensiveness of output and overall economy of effort
• Oversee the maintenance of background client-facing security information, ensuring it is up to date and reflective of the current risk environment
• Contribute to ensuring a best-in-class security I&A capability by participating in intelligence collection projects and training
• As required, deliver research and analysis related to security and geopolitical risk in the region as well as engaging in client specific risk intelligence consultancy tasks
• Support the sales and marketing teams in the articulation of International SOS’ services and in providing functional expertise in the client facing forums such as webinars and conferences in the above listed countries
• Build an extensive understanding of a 24/7, global, integrated operational intelligence cycle
• Undertake training courses relating to the work of security I&A as agreed with line manager
• Providing on-the-job training and support for the Security Specialists
• Be part of regional and global projects to enhance International SOS' information collection, analysis and dissemination capabilities.

Lead Security Analyst

• Book and manage customized travel for flights, hotels, and car rentals using GDS systems
• Support members with cancellations, re-bookings, and unexpected travel disruptions
• Deliver polished, professional service via phone, email, and chat
• Guide members on how to get the most from their exclusive travel benefits

Bilingual Travel Customer Service Representative

Director

• Lead the planning, implementation, and oversight of large-scale client programs across North America
• Ensure alignment with global strategies, timelines, and performance metrics
• Manage program budgets, resources, and risk mitigation strategies
• Serve as a senior point of contact for strategic clients
• Build trusted relationships with client stakeholders, anticipating needs and delivering proactive solutions
• Partner with global teams, regional leads, and internal departments to ensure seamless program delivery

Director – Global Programs

• Conduct strategic security market analysis for CEU, GEA, and SEU
• Identify and secure new consulting security client projects
• Build and maintain a strong sales pipeline
• Develop proposals and manage key client stakeholders
• Lead end-to-end delivery of security projects
• Manage delivery teams and ensure adherence to quality standards and timelines
• Assess market needs and current ISOS security offerings
• Work with internal stakeholders to enhance existing services and support the development of new offerings
• Contribute to internal and external security-related marketing activities
• Contribute to the professional growth of team members
• Support team members’ development during project delivery

Director Security Consulting – f/m/d

Business Development Rep

• Develop and execute a SEA business development plan
• Identify and pursue new opportunities with aviation prospects
• Position and sell MedAire’s integrated aviation risk solutions
• Manage end-to-end commercial processes: proposals and negotiations
• Partner with Account Management for account growth and product penetration
• Maintain accurate CRM records and manage performance reporting

Business Development Manager, Aviation

Manager

• Design and execute the regional Healthcare & Assistance Provider Network Development Plan
• Establish strong governance around Provider data accuracy
• Conduct both onsite and remote assessments
• Identify and onboard new providers
• Nurture vital partnerships with key providers
• Support operational case management
• Develop operational guidelines for challenging or high-risk locations

Senior Healthcare Provider Network Manager

Consultant

• Provide high quality advisory services to clients across a wide range of industries
• Collaborate with Medical Health Consultants and Sales Team to deliver defined medical consultancy projects
• Be the main point of contact with clients on specific programmes such as occupational health programs
• Work closely with Health Consultants and Medical Directors, Sales team, and Practice Manager for consulting solutions, from scoping to final delivery
• Develop presentations, reports and other client deliverables by performing desktop research
• Deliver webinars and panel discussions
• Program management of complex clinical deliveries
• Create content for monthly health newsletter

Nurse Health Consultant – Consulting Practice

Financial Planning and Analysis

• Perform daily, weekly, and monthly reconciliation of high-volume transaction data across multiple systems including BI tools, General Ledger, travel booking platforms, payment processing systems, and banking records.
• Investigate and resolve reconciliation discrepancies in a timely and accurate manner to ensure financial integrity of loyalty program transactions.
• Validate the financial accuracy of travel redemptions, ensuring points usage aligns with cash values, supplier payments, and client settlement.
• Identify potential fraud indicators or irregular transaction activity and serve as a point of contact for investigation and resolution.
• Track and reconcile supplier commissions including amounts due, received, and reported.
• Generate regular reconciliation reports highlighting status, discrepancies, trends, and financial performance.
• Produce ad-hoc reporting and financial analysis to support Finance, Travel Operations, and leadership teams.
• Develop dashboards and reporting tools to track loyalty program KPIs, redemption trends, member engagement, and financial outcomes.
• Deliver quantitative analysis on commission activity and transaction trends across channels, products, and fulfillment patterns.
• Monitor data accuracy across systems and proactively identify inconsistencies within financial, booking, and reporting platforms.
• Partner with the Data Analytics team and other internal stakeholders to investigate and resolve system or data discrepancies.
• Pull and analyze source system reports to identify root causes of reconciliation issues.
• Develop deep expertise in travel transaction data, loyalty program mechanics, supplier commission structures, and operational workflows.
• Translate reconciliation findings into meaningful insights that support operational improvements and financial accuracy.
• Deliver reconciliation insights using available tools to present clear, actionable information for internal stakeholders.
• Maintain accurate documentation for reconciliation activities including transaction records, receipts, payments, and commission tracking.
• Support compliance reporting requirements, including ad-hoc analytics related to Canadian TICO reporting.
• Ensure reconciliation processes align with internal financial controls and audit readiness standards.

Loyalty Program Financial Analyst

• Act as a strategic recruitment partner to business leaders
• Collaborate with TA & HR Manager, HR Director, APMEA Region and business leaders
• Design, develop, and maintain recruitment processes
• Utilize diverse sourcing techniques to attract talent
• Deliver exceptional candidate’s experience throughout recruitment stages
• Oversee internal and external recruitment platforms
• Provide external marketplace intelligence and industry trends
• Conduct onboarding and orientation sessions for new joiners
• Manage end-to-end bulk and lateral hiring processes

Talent Acquisition Specialist

Operations

• Ensuring compliance with internal requirements during the initiation of the contractual billing process for the sales team
• Possessing a deep understanding of the tools used in sales and invoicing processes
• Providing support and troubleshooting assistance to the sales community and other support functions
• Ensuring key processes are executed in a timely manner