Customer Service Executive

International SOS

Customer Service Executive for TRICARE Overseas Program assisting beneficiaries with inquiries, claims, and general information. Providing operational support and ensuring timely, accurate assistance.

Posted 7/9/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and operational support capabilities in a call center environment, with a focus on claims processing, enrollments, and adherence to compliance standards. Proficient in customer education regarding self-service options and effective problem resolution.

Highest-signal resume keywords

Call Center ExperienceClaims ProcessingSAP or Salesforce ProficiencyEffective Communication in EnglishAdministrative Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping ProficiencyBasic Computer ApplicationsEnrollment ManagementBilling Procedures

Soft Skills

Problem SolvingCustomer EducationCollaboration

Tools & Technologies

SAPSalesforceMS Suite

Industry Keywords

Health InsuranceTRICARE RulesCompliance StandardsCall and Email Etiquette

About the role

Key responsibilities & impact

Serve as the first point of contact for beneficiaries, providers, and stakeholders
Respond to inbound and outbound calls and electronic communications
Provide operational support and guidance to beneficiaries and providers regarding claims processing, enrollments, program benefits, and TRICARE rules
Resolve problem cases independently or by collaborating with various teams
Actively promote and educate customers on self-service options
Ensure adherence to quality, quantity, and compliance standards in all interactions

Requirements

What you’ll need

Worked in a call center environment
Understand call and email etiquette
Worked in a health insurance, medical or any related business
Exposed to administrative work like claims processing, enrollments, billing etc.
Experience with SAP or Salesforce is a plus or equivalent military experience
Must be able to work a shift-based position with fixed schedules
Proficient at typing
Proficient at basic computer applications (MS Suite, Web browsing)
Preferably educated to High School level or equivalent
Ability to write, speak and listen effectively in English required, Spanish and/or Portuguese a plus

Benefits

Comp & perks

Confidentiality of beneficiary and provider information in accordance with HIPAA
Support onboarding and training of new team members through mentoring and knowledge sharing
Comply with established service recovery protocols