International SOS

Data Analyst

• The Data Analyst is responsible for creating & providing correct, accurate & complete data, reporting, modeling, presentation & analysis that support business objectives.
• The candidate will provide effective recommended solutions in data sets, converting insights into strategic solutions & options that lead to & support high-quality, data-driven decision making.
• Ability to problem solve complex reporting scenarios.
• Proactive in causing the Data Analytics Team in achieving timelines for submissions of CDRL’s, ADHOC reporting’s, Invoicing data.
• Creates, documents, & maintains analytical Dashboards in alignment with contractual requirements.
• Applies quality controls and departmental standards to ensure quality standards, organizational expectations, and audit requirements are achieved.
• Ensure accuracy of data & deliverables of Analytics Team deliverables applying comprehensive controls, policies and processes with attention to all technical aspects.
• Develop & maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Analyzes business functions & key operations performance metrics.
• Utilizes advanced data modeling, predictive modeling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.
• Examine, interprets & reports results of analytical initiatives to stakeholders customizing your written & verbal communication to your audience.
• Optimizes processes for data intake, validation, mining & engineering as well as modeling, visualization, and communication deliverables.
• In collaboration with leadership, champion & cause One Team Culture to come to life within the team.
• Develops and managing business intelligence solutions (MS SQL Server Reporting Services (SSRS) and Power BI) for the organization.
• Supports the delivery of reporting contract deliverables to the Client.

Operations

• Manage and coordinate international assistance cases
• Assess client needs and collaborate with medical, security, and operational specialists
• Arrange and oversee logistics, travel, medical, and other support services
• Maintain accurate case documentation

International Operations Coordinator

• Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.
• Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.
• Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers.
• Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.
• Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement.

Global Response Operations Coordinator

Customer Support

• Serve as the first point of contact for beneficiaries, providers, and stakeholders
• Respond to inbound and outbound calls and electronic communications
• Provide operational support and guidance to beneficiaries and providers regarding claims processing, enrollments, program benefits, and TRICARE rules
• Resolve problem cases independently or by collaborating with various teams
• Actively promote and educate customers on self-service options
• Ensure adherence to quality, quantity, and compliance standards in all interactions

Customer Service Executive

Controller

• Build strong relationships and partner with SGS CEO, SGS Functional Management team, and TRICARE Overseas Medical and Operations leadership and management teams
• Lead a team of financial analysts to ensure all related financial planning and analytics are completed accurately and timely.
• Partner with Government Services Accounting function to ensure general ledger accuracy and completeness, as well as identify and implement opportunities for improvement of close and reporting processes.
• Track and report all P&L activity for TRICARE Overseas Program (TOP) across all legal entities / sub-locations, ensuring accurate variance analysis at the cost center level.
• Oversee the program forecasting and budgeting process – building forecasts for each relevant function.
• Provide support and assistance as needed to the Accounting teams, including providing cost center coding for non-routine/one-off expense items, required accruals, account balance research and other ad-hoc requests.
• Provide sound financial / non-financial performance analysis and commentary including monthly profitability by contract, rolling forecasts, cost by nature, headcount, balance sheet, CAPEX, working capital and cash.
• Provide support to decision making processes throughout the company related to financial performance.
• Identify and implement process improvements, within both finance and operational environments.
• Lead projects related to system/process improvements and automation.
• Assist U.S. Government Services CFO with Bid & Proposal and Contract Modification pricing.
• Support contract award negotiations and cost or pricing data submissions, DCAA award and compliance audits
• Support mobilization of new contract awards/modifications and properly track costs in compliance with SGS Disclosure Statement and contractual terms including CAS and FAR requirements.
• Manage, mentor and develop the TRICARE Overseas Finance team.
• Assist US Government Services CFO with implementing and communicating Government Cost Accounting Standards “CAS”, Federal Acquisitions Regulation “FAR” compliant processes, documentation, and reporting.

Business Controller – US Government Services

Team Leader

• Supervises the allocation of work for the team, ensuring that resources are allocated to calls or case activity to ensure that services are delivered within the contracted timeframes.
• Coaching, supporting and developing members of the team to ensure there is a collaborative, team culture that is focussed on delivering the right service standards.
• Leading the performance of a team of direct reports, ensuring that performance is supervised appropriately in terms of productivity and behaviours.
• Responsible for ensuring all service standards / KPI’s are met and ensures the team is following the correct procedures and processes at all times.
• Provides quality feedback to CSE’s to maintain and improve the quality-of-service delivery, including listening and reviewing calls and reviewing cases.
• Apply critical and creative thinking strategies to find productive solutions to issues.
• Ensures that the Beneficiary Supervisor, Manager and Head of Service Delivery leadership are regularly briefed on performance issues impacting the team.
• Executes the responsibilities and schedule of an on-call and on-duty leader in accordance with the direction provided by the Supervisor, Manager or Head of service delivery.
• Acts as a first point of escalation for complex issues within the team.
• Participate in ad-hoc projects, taking the lead where appropriate.
• Supports the management team in meeting and exceeding stated objectives.
• Maintains confidentiality of all patient and/or client information.
• Both International SOS and HIPAA/PII guidelines and regulations will be followed.
• Provides clear case direction to Team Leaders and serves as a technical expert on systems related issues.

Beneficiary Support Center Team Leader

People Operations

• Serves as the regional focal point for HR process engineering, project management, and analytical rigor across the MSI zone
• Acts as the operational engine of the team, responsible for coordinating corporate project flows, centralizing data analytics, maintaining comprehensive audit readiness, and executing the technical, logistical, and compliance phases of the regional recruitment funnel
• Applies a systematic, data-driven approach to ensure regional data integrity and builds scalable workflows that eliminate administrative bottlenecks
• Receives global project mandates, translates them into realistic regional roll-out plans, establishes localized retro-plannings, and tracks milestones across all MEA countries
• Ensures all regional HR policies, procedures, and guidelines are accurately documented
• Owns the end-to-end logistics of the talent pipeline: gathering detailed vacancy requirements, driving initial sourcing channels, and enforcing background-check protocol
• Manages the technical infrastructure for talent acquisition—deploying remote assessment platforms and managing scheduling matrix across countries
• Maintains the regional administrative mobility matrix, tracking visas, passports, and language competencies
• Coordinates complex rotation schedules and field handovers to ensure zero operational downtime and seamless continuity

People Operations Specialist

Human Resources

• Join our Medical Services Business Line as an HR Assistant, where you will play a pivotal role in ensuring the smooth operation of our regional human resources functions across the MSI region.
• You will be instrumental in providing robust administrative and logistical support, acting as the backbone for data management, compliance tracking, and document coordination within an international and dynamic environment.
• This position demands meticulous attention to detail as you manage a high volume of compliance deadlines and training schedules, helping to maintain the operational integrity and strategic efficiency of our regional HR team.
• Your contributions will enable seamless talent and development initiatives and support the continuous growth and capability-building efforts of our workforce.
• Situated in the vibrant setting of St Pierre at Vivea Business Park in Moka, you will collaborate closely with diverse stakeholders, including local country HR professionals and international colleagues.
• If you thrive in a fast-paced, detail-driven environment and have a passion for supporting human capital development on a regional scale, this role offers a meaningful opportunity to advance your career while contributing to a vital aspect of our organisational success.

HR Assistant

IT Support

• Provide IT support to internal users (approximately 250 employees at our site)
• Troubleshoot and resolve IT issues and service requests via phone and ticketing system
• Set up and configure computers and manage user accounts
• Support the local network and basic IT infrastructure
• Collaborate with global IT teams and communicate in English on a regular basis
• Escalate more complex issues to specialized IT teams and follow up on their resolution
• Participate in an on-call rotation after completing your training

IT Support Specialist – Entry-Level

Technician

• Responding to emergencies efficiently and promptly.
• Administering basic first aid and medical support to patients.
• Assessing the nature and extent of injuries/illnesses to prioritize medical procedures.
• Ensuring that quality, clinical standards are practiced at all times.
• Documenting all findings and treatments clearly and concisely.
• Assisting the Site Safety Managers and Personnel in maintaining a safe work environment.
• Participating in mandatory WHS training as required.
• Reporting any injury, hazard, or illness as soon as possible.

Emergency Medical Technician

Recruitment

• Effectively use MYHR (SuccessFactors) systems to drive end-to-end talent acquisition process
• Assist Recruitment Lead in utilizing various candidate sourcing channels
• Conduct candidate pre-screens, behavioural interviews and background checks
• Create offer letters and send with onboarding package via Docu-sign
• Ensure “best practice” recruitment guidelines are administered throughout recruitment process

Recruiter

Security Engineer

• Support global client operations by monitoring and analysing high-impact security events
• Deliver timely risk assessments and provide actionable advice
• Collect information about global risks using open source and in-house tools
• Conduct targeted research for high-quality security assessments
• Support security response activities and client engagements

Global Threat Monitoring Security Specialist

• The Claims Customer Support Representative would be the first point of contact for the client, providing a full range of operational support to those seeking access to the TRICARE Overseas Program (TOP).
• Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.
• Assist beneficiaries and providers with claims enquiries and help resolve problem cases.
• Resolve claims issues on behalf of providers and beneficiaries.
• Answer all incoming calls promptly using the prescribed protocols and ensuring complete resolution.
• Make outbound calls to follow up with beneficiaries and providers on claims queries.
• Actively promote electronic claims submission and payment solutions and other self-servicing products.

Claims Customer Support Representative

• Provide strategic leadership and oversight for large-scale, multi-region client programs across health and security consulting domains
• Ensure delivery excellence, consistency, and alignment with client objectives and contractual commitments
• Establish and maintain robust governance frameworks, including performance metrics, reporting, and escalation pathways
• Lead program mobilization, implementation, and ongoing optimization
• Oversee managed services engagements, ensuring delivery against agreed service levels, KPIs, and client expectations
• Drive standardization and scalability of service delivery models across regions
• Lead continuous improvement initiatives to enhance service quality, efficiency, and client value
• Integrate digital tools and innovative delivery approaches where appropriate
• Act as a trusted partner to senior client stakeholders, including HR, Risk, Health, Security, and Executive Leadership teams
• Lead governance forums, including executive reviews and strategic planning sessions
• Proactively identify client needs and position solutions that enhance resilience and duty of care outcomes
• Support retention and growth of strategic accounts
• Maintain accountability for program financial performance, including revenue, margin, and cost management
• Support commercial activities including proposal development, pricing, and contract structuring
• Ensure accurate forecasting and financial reporting
• Work closely with medical, security, consulting, and operational teams across business lines and regions
• Coordinate internal stakeholders to ensure seamless delivery of integrated solutions
• Lead and develop high-performing, multi-disciplinary teams
• Identify and manage operational and delivery risks across programs
• Ensure adherence to regulatory, clinical, and organizational standards
• Oversee incident management and ensure appropriate escalation and resolution
• Contribute to the ongoing development of health and consulting solutions
• Capture insights and best practices to inform continuous improvement and global standards
• Support the evolution of managed services offerings in line with client needs and market trends

Global Program Manager, Health and Security Consulting

• Act as Security Partner in US Northeast to support the Account Management and Business Development teams
• Win significant new logos and strengthen current partnerships
• Elevate Workforce Resilience programs and security consulting solutions
• Coordinate with Business Development Managers and Account Managers
• Act as subject matter expert during complex new business opportunities
• Provide input to Security Consulting and Managed Services solution design
• Develop and Drive Consulting & Solutions Growth
• Collaborate on solution design
• Actively participate and contribute to the distribution strategy
• Advocate for US Northeast clients and provide local market insight