International SOS

Recruitment

• Effectively use MYHR (SuccessFactors) systems to drive end-to-end talent acquisition process
• Assist Recruitment Lead in utilizing various candidate sourcing channels
• Conduct candidate pre-screens, behavioural interviews and background checks
• Create offer letters and send with onboarding package via Docu-sign
• Ensure “best practice” recruitment guidelines are administered throughout recruitment process

Recruiter

Security Engineer

• Support global client operations by monitoring and analysing high-impact security events
• Deliver timely risk assessments and provide actionable advice
• Collect information about global risks using open source and in-house tools
• Conduct targeted research for high-quality security assessments
• Support security response activities and client engagements

Global Threat Monitoring Security Specialist

Customer Support

• The Claims Customer Support Representative would be the first point of contact for the client, providing a full range of operational support to those seeking access to the TRICARE Overseas Program (TOP).
• Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.
• Assist beneficiaries and providers with claims enquiries and help resolve problem cases.
• Resolve claims issues on behalf of providers and beneficiaries.
• Answer all incoming calls promptly using the prescribed protocols and ensuring complete resolution.
• Make outbound calls to follow up with beneficiaries and providers on claims queries.
• Actively promote electronic claims submission and payment solutions and other self-servicing products.

Claims Customer Support Representative

• Provide strategic leadership and oversight for large-scale, multi-region client programs across health and security consulting domains
• Ensure delivery excellence, consistency, and alignment with client objectives and contractual commitments
• Establish and maintain robust governance frameworks, including performance metrics, reporting, and escalation pathways
• Lead program mobilization, implementation, and ongoing optimization
• Oversee managed services engagements, ensuring delivery against agreed service levels, KPIs, and client expectations
• Drive standardization and scalability of service delivery models across regions
• Lead continuous improvement initiatives to enhance service quality, efficiency, and client value
• Integrate digital tools and innovative delivery approaches where appropriate
• Act as a trusted partner to senior client stakeholders, including HR, Risk, Health, Security, and Executive Leadership teams
• Lead governance forums, including executive reviews and strategic planning sessions
• Proactively identify client needs and position solutions that enhance resilience and duty of care outcomes
• Support retention and growth of strategic accounts
• Maintain accountability for program financial performance, including revenue, margin, and cost management
• Support commercial activities including proposal development, pricing, and contract structuring
• Ensure accurate forecasting and financial reporting
• Work closely with medical, security, consulting, and operational teams across business lines and regions
• Coordinate internal stakeholders to ensure seamless delivery of integrated solutions
• Lead and develop high-performing, multi-disciplinary teams
• Identify and manage operational and delivery risks across programs
• Ensure adherence to regulatory, clinical, and organizational standards
• Oversee incident management and ensure appropriate escalation and resolution
• Contribute to the ongoing development of health and consulting solutions
• Capture insights and best practices to inform continuous improvement and global standards
• Support the evolution of managed services offerings in line with client needs and market trends

Global Program Manager, Health and Security Consulting

• Act as Security Partner in US Northeast to support the Account Management and Business Development teams
• Win significant new logos and strengthen current partnerships
• Elevate Workforce Resilience programs and security consulting solutions
• Coordinate with Business Development Managers and Account Managers
• Act as subject matter expert during complex new business opportunities
• Provide input to Security Consulting and Managed Services solution design
• Develop and Drive Consulting & Solutions Growth
• Collaborate on solution design
• Actively participate and contribute to the distribution strategy
• Advocate for US Northeast clients and provide local market insight

Security Director

Operations

• Provide empathetic quality service to customers
• Update all cases with the appropriate documentation
• Be conscious of the cost effectiveness of the assistance solutions recommended and undertaken
• Handle cases and phone calls in an efficient manner, per the company protocols and any client specific Standard Operations Procedures
• Accurately notifies the business as defined by agreed protocol and Standard Operations Procedures
• Acts as the first point of contact for new and existing cases and serves as the voice of the business
• Maintains all cases in accordance with policies and procedures
• Accurately and appropriately initiates activation of Intl.SOS Assistance for evacuations, repatriations, RMR and Security Cases
• Activates Aspire Lifestyles for Concierge assistance cases
• Ensure the medical team is aware of all actions required during the shift
• Executes proper use of escalation protocol without fail
• Works with Supervisor / Operations Manager and Security staff for all security related issues
• Maintains confidentiality of all patient and/or client information
• Maintains a professional environment as evidenced by individual dress, workspace and personal demeanour
• Actively participates in all transmission sessions with input regarding case actions and direction
• Escalates all complaint or perceived complaint cases to the Operations Manager immediately
• Action all incoming tasks, emails and correspondence pertaining to active and/or closed cases
• Arrive on time for all scheduled shifts, understanding the importance of teamwork in order for all to be successful in daily mission accomplishment.

Bilingual Operations Coordinator

Support Engineer

• Support and resolve issues within office 365 and other software applications
• Support end-user hardware and software
• Administer Office 365 tenant
• User account administration
• Administer Exchange Online
• Salesforce deployment support
• Create documentation and knowledge base articles
• Monitor systems for alerts and other anomalies
• Other responsibilities as needed

End User Support Technician

• Support members with healthcare and security queries.
• Coordinate medical appointments, authorise treatments, and manage policy claims.
• Assess situations and communicate logistics worldwide.
• Collaborate with a multidisciplinary team in a fast-paced environment.

International Operations Specialist – French, Italian, English

Solutions Engineer

• Lead the design of end-to-end customer engagement solutions using NICE CxOne as the core CCaaS platform
• Architect integrated CCaaS and CPaaS solutions, enabling use cases such as outbound notifications, proactive engagement, and digital-first journeys
• Design omnichannel customer flows across voice, digital voice, SMS, chat, email, and other messaging platforms
• Configure and optimise NICE CxOne capabilities, including studio workflows, digital channels, routing strategies
• Lead integration design and deployment for NiCE with a case management system
• Support platform governance across environments (DEV, UAT, PROD), releases, and upgrades
• Advise on best practice for scalability, high availability, and security
• Consider, design and implement CPaaS integrations (e.g. SMS, WhatsApp, Digital Voice/VOIP) that complement CCaaS workflows
• Enable event-driven and API-based orchestration between CPaaS, CCaaS, CRM, Digital Applications, and downstream systems
• Ensure consistent customer context and interaction history across all engagement channels
• Architect custom integrations between NICE CxOne, Case Management System (CRM), and CPaaS platforms where applicable
• Enable capabilities such as CTI, screen pop, customer data synchronization, and reporting
• Engage with stakeholders across the organization to understand business requirements, communicate architectural decisions, and gain buy-in for strategic initiatives
• Stay abreast of emerging technologies, trends, and industry developments, evaluating their potential impact on the organization, and driving innovation through the adoption of new tools and methodologies
• Produce solution architecture diagrams, integration specifics, and configuration documentation
• Support delivery teams during implementation and testing
• Promote reusable patterns and standards for CCaaS and CPaaS integrations
• Collaborate with cross-functional teams including software development, data science, UX/UI design, and product management to deliver integrated digital solutions that meet business needs
• Identify potential risks and vulnerabilities associated with digital solutions, implementing proactive measures to mitigate security, privacy, compliance, and regulatory concerns
• Participate in building the digital technology strategy with Digital CTO, H3S CPO, Director, Products, H3S Head of Engineering and other architects

Solutions Architect

Customer Success Manager

• Customer-facing role supporting clients across the APAC region, based in Tokyo
• Act as a trusted advisor and customer advocate throughout the client lifecycle
• Manage client onboarding, implementation, training, and ongoing support
• Ensure high client satisfaction and successful adoption of products and services
• Partner closely with Sales, Product, Technical, Operations, and Data teams
• Support client reviews, discussions, and continuous service improvement initiatives
• Maintain accurate client information and stay current on product updates and roadmaps

Client Success Specialist

• Manage a portfolio of contracts and operate as the primary point of contact for all matters specific to the contract/client
• Provide day-to-day sourcing directions to your assigned sourcing team
• Review, screen, present, and manage the onboarding process of all viable candidates and prepare them for employment or assignment within your assigned portfolio of contracts
• Extensive out-bound candidate and client calls
• Present candidate submissions in a timely manner and work with client to expedite interviews and offers, to meet and exceed department performance goals
• Partner with the Recruiting Manager and Director of Recruiting to develop and implement strategic staffing plans to accommodate division and company goals
• Cultivate close professional relationships with client contacts to understand their individualized needs and manage client expectations
• Confer with clients and company officials to monitor the quality of services provided and to resolve complaints
• Prepare periodic recruiting reports showing recruiting outcomes for your portfolio of contracts
• Consistently check in with Recruitment Manager on a frequent basis (weekly 1on1s, team meetings, e-mails)
• Draft submittal notes that are client facing
• Attend weekly pending meetings, team and company meetings
• Attend kick off calls and be prepared to ask questions on the role
• Effectively utilize the Applicant Tracking System as a relationship management technology tool
• Update candidates call notes, emails and status changes into the Applicant Tracking system for documentation purposes
• Participate in team activities
• Assist in onboarding and review of contracts with candidates when necessary
• Maintains ongoing relationships with candidates during and following contract assignments
• Handle sensitive and confidential information appropriately
• Follows set process and procedures for the recruiting process
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies

Senior Provider Recruiter

IT Support

• Deliver timely and effective day to day technical support to end users, ensuring minimal disruption to business operations.
• Maintain accurate and up-to-date technical documentation, including configuration guides, installation procedures, and knowledge base articles.
• Ensure high availability of computer systems in alignment with agreed service levels, meeting end-user support expectations and receiving positive stakeholder feedback.
• Provide basic technical support to IT requests and incidents related to back-end Infrastructure when and where required.
• Provide day-to-day technical support for end user hardware, software, and application issues.
• Install, configure, troubleshoot, and resolve problems related to laptops, desktops, operating systems, applications, printers, and other peripherals.
• Manage and update the ServiceNow ticketing system to log, track, and resolve incidents and service requests efficiently.
• Provide Level 2 support for incidents escalated by the Service Desk, ensuring timely and effective resolution.
• Provide basic Infrastructure and Systems Administration support under the guidance of the Infrastructure Team.
• Maintain accurate and up-to-date inventory records of IT assets in ServiceNow, including hardware, software licenses, peripherals, and associated services.
• Collaborate with vendors and the corporate IT team to resolve complex IT issues and fulfil service requests.
• Execute IT related tasks for employee onboarding and offboarding processes effectively.
• Fulfil IT service requests in accordance with defined processes and procedures as directed by the IT Director.
• Maintain and update SharePoint with relevant IT support documentation and user guides.
• Assist the IT Director in project implementation and delivery of new IT initiatives.
• Proactively keep the IT Director informed on IT service performance, highlight any service interruptions, and ensure user concerns are appropriately escalated for timely resolution.
• Prioritize IT support tasks based on business impact and urgency.
• Perform root cause analysis for recurring or high impact technical issues affecting users or business operations and implement preventive measures to avoid future occurrences.
• Liaise with external vendors and service providers for backend support and issue resolution.
• Support the IT Director during project implementation and new initiative roll outs.
• Actively contribute to group level IT initiatives and projects, ensuring effective local implementation and alignment with group standards.
• Provide guidance and training to end users on best practices and effective use of IT tools.
• Provide technical support to field users or remote offices using remote tools.
• Assist in software deployment, patch management, and updates as part of the IT operations lifecycle.
• Participate in change management activities, ensuring documentation and proper approval processes are followed.
• Drive automation and digitization of manual processes, including conversion of paper-based forms and Excel-based workflows into digital, automated, and scalable solutions to improve operational efficiency.
• Lead and execute end-to-end IT projects as assigned by the IT Director, ensuring successful delivery from initiation through implementation, adoption, and closure in alignment with business requirements.

IT Support Specialist

Account Executive

• Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
• Build and execute account plans aligned to client needs across short-, medium-, and long-term opportunities.
• Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
• Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
• Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
• Maintain a deep understanding of products and services to effectively position solutions.
• Monitor account performance and profitability, ensuring value delivery for both client and business.
• Deliver a customer-centric experience through proactive engagement and responsive service.
• Manage priorities effectively, balancing planned activities and reactive client needs.

Marketing

• Execute tactical client communications
• Work closely with the Product Manager/Team to develop marketing collaterals
• Support Sales by generating and nurturing leads
• Create/adapt onboarding materials and retention assets
• Manage regional social presence and client engagement initiatives
• Collaborate with global HQ digital/web stakeholders
• Run and optimize lead generation and brand awareness campaigns
• Maintain the regional events calendar and support client-facing events
• Monitor campaign performance and track key metrics

Marketing Specialist

Manager

• Oversee daily building operations including maintenance, janitorial services, general repairs, and security, and safety systems
• Manage service contracts and vendors, ensuring timely and high-quality delivery of facility services
• Coordinate preventive maintenance schedules and ensure compliance with safety and regulatory standards
• Conduct regular inspections of buildings, grounds, and equipment to identify and resolve issues proactively
• Respond to emergency maintenance issues and act as the point of contact for after-hours incidents
• Assist with office logistics, including moves, furniture setup, supply management, and deliveries
• Collaborate with IT, HR, and Security teams to support operational needs related to the facility
• Lead and mentor a team of receptionists and technicians
• Support the planning and execution of small-scale facility upgrades or workspace changes
• Maintain accurate records of maintenance activities, inspections, and compliance certifications
• Support emergency preparedness and response planning for facility-related incidents
• Coordinate compliance with OSHA standards, fire codes, and internal safety policies
• Monitor and track the facilities budget; identify cost-saving opportunities