Claims Customer Support Representative

International SOS

Claims Customer Support Representative providing operational support for the TRICARE Overseas Program. Assisting military beneficiaries with claims inquiries and ensuring timely service resolution.

Posted 6/5/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

The Claims Customer Support Representative would be the first point of contact for the client, providing a full range of operational support to those seeking access to the TRICARE Overseas Program (TOP).
Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.
Assist beneficiaries and providers with claims enquiries and help resolve problem cases.
Resolve claims issues on behalf of providers and beneficiaries.
Answer all incoming calls promptly using the prescribed protocols and ensuring complete resolution.
Make outbound calls to follow up with beneficiaries and providers on claims queries.
Actively promote electronic claims submission and payment solutions and other self-servicing products.

Requirements

What you’ll need

Customer Service Experience in person or on the phone.
Preferably educated to high school level or equivalent.
This position does require someone who can obtain a Tier 1 background investigation for a position of trust after being offered a position and maintaining after starting with International SOS.
Proficient at typing.
Proficient at basic computer applications (Microsoft Suite, Web browsing).
English language skills (oral and written).
Ability to speak, read and write in Spanish preferred.
Bilingual in any other language is preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account International SOS Website LinkedIn All Job Openings 10,000+ employees Founded 1985 ⚕️ Healthcare Insurance 📋 Compliance 🔐 Security 💰 Venture Round on 2007-12 Healthcare Insurance
Compliance
Security International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively. Claims Customer Support Representative 🔥 1 hour ago 🏢 San Antonio – Onsite 💵 $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Claims Customer Support Representative would be the first point of contact for the client, providing a full range of operational support to those seeking access to the TRICARE Overseas Program (TOP).
Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.
Assist beneficiaries and providers with claims enquiries and help resolve problem cases.
Resolve claims issues on behalf of providers and beneficiaries.
Answer all incoming calls promptly using the prescribed protocols and ensuring complete resolution.
Make outbound calls to follow up with beneficiaries and providers on claims queries.
Actively promote electronic claims submission and payment solutions and other self-servicing products. 🎯 Requirements
Customer Service Experience in person or on the phone.
Preferably educated to high school level or equivalent.
This position does require someone who can obtain a Tier 1 background investigation for a position of trust after being offered a position and maintaining after starting with International SOS.
Proficient at typing.
Proficient at basic computer applications (Microsoft Suite, Web browsing).
English language skills (oral and written).
Ability to speak, read and write in Spanish preferred.
Bilingual in any other language is preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 6 days ago U-Haul 10,000+ employees 🚗 Transport 🏢 Enterprise 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative assisting customers at U-Haul locations in San Antonio, Texas. Responsibilities include equipment management, customer education, and inventory control. 🏢 San Antonio – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 6 days ago U-Haul 10,000+ employees 🚗 Transport 🏢 Enterprise 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative assisting customers at U-Haul centers. Using technology to manage rentals and educate customers about services and equipment. 🏢 San Antonio – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service – Bank Sales & Service 🕒 May 28 USAA 10,000+ employees 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Bank Customer Service & Sales Representative handling member calls for financial security needs at USAA. Utilizing communication skills and product knowledge to service membership efficiently. 🏢 San Antonio – Onsite 💵 $43.7k - $44.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Autonomous Vehicle Support Specialist, Bilingual 🕒 May 12 TaskUs 10,000+ employees 🤝 B2B ☁️ SaaS 💸 Finance Website LinkedIn All Job Openings Providing real-time guidance to autonomous vehicles navigating complex driving conditions. Joining TaskUs to enhance transportation efficiency and safety. 🏢 San Antonio – Onsite 💰 Private Equity Round on 2018-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative 🕒 April 30 U-Haul 10,000+ employees 🚗 Transport 🏢 Enterprise 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative assisting U-Haul customers with their rental needs and educating them on products and services. Working in a supportive team environment with opportunities for growth and bonuses. 🏢 San Antonio – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceclaims resolutionelectronic claims submissiontypingbasic computer applicationsMicrosoft Suiteweb browsingbilingualSpanish language skillsoral and written communication

Soft Skills

problem-solvingcommunicationinterpersonal skillsactive listeningcustomer supportattention to detailadaptabilityteamworkconflict resolutiontime management

Certifications

Tier 1 background investigation