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IT Support Specialist – Entry-Level
International SOSIT Support Specialist at International SOS providing IT assistance to approximately 250 internal users. Troubleshooting, resolving issues, and supporting IT infrastructure with collaborative global teams.
About the role
Key responsibilities & impact- Provide IT support to internal users (approximately 250 employees at our site)
- Troubleshoot and resolve IT issues and service requests via phone and ticketing system
- Set up and configure computers and manage user accounts
- Support the local network and basic IT infrastructure
- Collaborate with global IT teams and communicate in English on a regular basis
- Escalate more complex issues to specialized IT teams and follow up on their resolution
- Participate in an on-call rotation after completing your training
Requirements
What you’ll need- Technology is more than just a job for you—you genuinely enjoy working with it and learning new things
- You have a basic understanding of IT, whether through school, internships, personal projects, or helping friends and family with technology
- You're comfortable troubleshooting common issues involving computers, printers, applications, and similar technologies
- You enjoy solving problems and don't give up when the solution isn't obvious
- You like interacting with people and providing support (most requests are handled by phone)
- You're patient and can explain technical topics in a simple, understandable way
- You can communicate in English (English is our working language and this is a must-have requirement)
Benefits
Comp & perks- A great opportunity to start and grow your IT career (suitable for recent graduates)
- Plenty of room for learning and professional development
- A supportive team that will help you succeed and grow
- Opportunities to gradually specialize in different areas of IT based on your interests
- Additional compensation for on-call duties after training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Troubleshooting Common IssuesComputer Setup and ConfigurationTicketing System ManagementBasic IT Infrastructure Support
Soft Skills
Problem SolvingPatienceInterpersonal Communication