IT Support Specialist – Entry-Level

International SOS

IT Support Specialist at International SOS providing IT assistance to approximately 250 internal users. Troubleshooting, resolving issues, and supporting IT infrastructure with collaborative global teams.

Posted 7/8/2026full-timePrague • CzechiaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong IT support capabilities, including troubleshooting, user account management, and basic network support. Proficient in communicating technical information clearly and effectively in English while collaborating with global IT teams.

Highest-signal resume keywords

IT SupportTroubleshootingUser Account ManagementNetwork SupportEnglish Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Common IssuesComputer Setup and ConfigurationTicketing System ManagementBasic IT Infrastructure Support

Soft Skills

Problem SolvingPatienceInterpersonal Communication

Tools & Technologies

Ticketing SystemComputersPrintersApplications

Industry Keywords

IT SupportInternal UsersOn-Call Rotation

About the role

Key responsibilities & impact

Provide IT support to internal users (approximately 250 employees at our site)
Troubleshoot and resolve IT issues and service requests via phone and ticketing system
Set up and configure computers and manage user accounts
Support the local network and basic IT infrastructure
Collaborate with global IT teams and communicate in English on a regular basis
Escalate more complex issues to specialized IT teams and follow up on their resolution
Participate in an on-call rotation after completing your training

Requirements

What you’ll need

Technology is more than just a job for you—you genuinely enjoy working with it and learning new things
You have a basic understanding of IT, whether through school, internships, personal projects, or helping friends and family with technology
You're comfortable troubleshooting common issues involving computers, printers, applications, and similar technologies
You enjoy solving problems and don't give up when the solution isn't obvious
You like interacting with people and providing support (most requests are handled by phone)
You're patient and can explain technical topics in a simple, understandable way
You can communicate in English (English is our working language and this is a must-have requirement)

Benefits

Comp & perks

A great opportunity to start and grow your IT career (suitable for recent graduates)
Plenty of room for learning and professional development
A supportive team that will help you succeed and grow
Opportunities to gradually specialize in different areas of IT based on your interests
Additional compensation for on-call duties after training