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Global Response Operations Coordinator
International SOSGlobal Response Operations Coordinator managing assistance cases and ensuring client support. Delivering medical, security, and logistical aid in a fast-paced operational environment in Sydney.
About the role
Key responsibilities & impact- Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.
- Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.
- Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers.
- Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.
- Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement.
Requirements
What you’ll need- Must hold Full working rights in Australia
- Able to work from our Sydney office
Benefits
Comp & perks- 13 hour shifts
- Rotating roster; 6-8 shifts per fortnight
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Proactive Issue ResolutionMulti-Priority ManagementCollaboration