Instructure

Full-stack Engineer

• Contribute to the design and build of production features in Rails, TypeScript, and React
• Implement serverless/edge APIs and jobs on AWS (e.g., Lambda, API Gateway, S3/CloudFront, EventBridge/Queues).
• Collaborate on data modeling and ship performant Postgres queries (migrations, indexing, connection mgmt, query optimization).
• Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data residency considerations.
• Instrument services with logs/metrics/traces (OpenTelemetry or similar) and contribute to incident ready observability.
• Follow and promote accessibility (WCAG aware UI), testing (unit/integration/e2e), CI/CD, and participate in code reviews.
• Collaborate with peers, Product/Design, and contribute to technical discussions.

Software Engineer

Customer Success Manager

• Manage key Customer Relationships acting as a strategic partner to identify and communicate value.
• Manage the Instructure customer experience for all customers within your territory
• Work collaboratively with Sales and Renewals to increase market share from the existing account base and identify new business-to-business opportunities
• Act as liaison between the customer and Instructure
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
• Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.
• Accountable for Customer Satisfaction and working closely with Sales and Renewals to achieve growth targets.

Senior Customer Success Manager, Business and Government

Director

• Own the end-to-end design, implementation, and refinement of enablement programs that align with business goals and drive team effectiveness.
• Establish and maintain scalable enablement processes, ensuring consistency and efficiency across teams.
• Lead a team of US-based enablement professionals that support go-to-market and product enablement for NORAM K12, Higher Ed, and Business & Government sectors.
• Drive the adoption of our customer journey methodology, WinningByDesign by reinforcing key concepts in product and professional development enablement programs. Partner directly with sales and CX leaders to ensure the methodology is foundational to coaching practice and top of mind for leader and peer-led professional development activities.
• Support the implementation and adoption of existing productivity tools (e.g. SalesForce.com, Clari, GainSight) and new go-to-market tools when applicable.
• Collaborate with global teammates (enablement, revenue operations, sales/success leadership, product marketing, product specialists, and marketing) on project priority, delivery method, and the scheduling of enablement initiatives.
• Support and participate in the maintenance, curation, and update of playbooks, enablement program content, courses, and pathways.
• Partner with the Sr. Director of Revenue Enablement to align enablement strategy with Instructure OKRs and consistency across our global enablement activities
• Utilize data-driven insights and analytics to assess program effectiveness and drive strategic programs.
• Contribute to the planning and execution of sales kickoff events to align teams on goals, strategies, and product updates.
• Stay current on industry best practices, trends, and emerging technologies to continuously optimize enablement strategies.

Director, Enablement

Project Manager

• Assist in the development of project plans, schedules, and resource allocation.
• Track project progress, identify potential roadblocks, and report status to senior project managers and stakeholders.
• Facilitate project meetings, including scheduling, preparing agendas, and documenting minutes and action items.
• Coordinate with cross-functional teams (e.g., engineering, product, QA, design) to ensure alignment and task completion.
• Manage project documentation, including requirements, design specifications, and test plans.
• Support the identification and mitigation of project risks and issues.
• Communicate project updates, changes, and decisions to relevant team members and stakeholders.
• Contribute to process improvement initiatives within the project management team.
• Assist in the preparation of project reports and presentations

Associate Project Manager

Human Resources

• Partner with multiple HRBPs to support day-to-day people initiatives across functions (e.g., Engineering, Sales, Marketing, CX, Product, G&A).
• Prepare materials, analysis, and documentation for HRBP-led conversations, leadership meetings, and planning sessions.
• Track action items, risks, and follow-ups across HRBP portfolios to ensure timely execution.
• Support employee lifecycle activities including role changes, promotions, manager transitions, and offboarding.
• Assist with employee relations cases by gathering facts, documenting timelines, and coordinating with HRBPs and HR Shared Services (does not independently lead complex ER cases).
• Ensure consistent application of policies, processes, and documentation standards.
• Support annual and quarterly HR processes such as performance cycles, merit, promotions, engagement surveys, and workforce planning.
• Maintain trackers, dashboards, and documentation to support HRBPs during peak cycles.
• Coordinate communications and ensure leaders and employees understand timelines and expectations.
• Pull, analyze, and validate people data (headcount, attrition, mobility, engagement, performance outcomes).
• Create standardized reports and summaries to support HRBP recommendations and leadership decision-making.
• Identify trends, gaps, and operational risks and flag them proactively to HRBPs.
• Help drive consistency across HRBP practices by maintaining templates, playbooks, and shared tools.
• Identify opportunities to streamline workflows, reduce manual effort, and improve the employee and manager experience.
• Act as a liaison between HRBPs and HR Shared Services to resolve process issues.
• Partner closely with HR Shared Services, Talent, Total Rewards, Payroll, and Legal to ensure seamless execution.
• Serve as a point of contact for managers and employees on standard HR questions, escalating appropriately.

Associate HR Business Partner

Financial Planning and Analysis

• Lead the annual operating plan process, long-range planning, and quarterly forecasting cycles, ensuring alignment with corporate strategic objectives and growth targets.
• Develop and maintain SaaS financial metrics and models to support strategic initiatives and potential M&A analysis.
• Serve as the primary finance business partner to the Executive Leadership Team, driving financial discipline and strategic focus across all departments.
• Present detailed financial analysis, commentary on business performance, and recommended actions to the CEO, CFO, and Board of Directors.
• Provide in-depth analysis of financial results, identifying key drivers of variances against budget, forecast, and prior periods.
• Develop and monitor key performance indicators and SaaS metrics to evaluate business health and efficiency.
• Drive continuous improvement in FP&A processes, systems, and reporting capabilities to increase accuracy, efficiency, and speed of insights.
• Lead, mentor, and develop the global FP&A team, fostering a culture of high performance, analytical rigor, and business partnership.
• Manage the team's workload, priorities, and professional development to ensure the department meets the evolving needs of the growing organization.

Vice President of Financial Planning – Analysis

• Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of high-volume members.
• Conduct regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
• Proactively monitor customer health metrics, identify risks, and develop mitigation strategies before issues escalate.
• Serve as the primary point of contact for high-volume members, ensuring seamless communication and a consistently positive customer experience.
• Deeply understand each high-volume member's business objectives, workflows, and desired outcomes to tailor success plans.
• Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
• Collaborate with Product Management to relay member feedback and advocate for improvements that benefit high-volume users.
• Facilitate training sessions and create resources to support new product feature adoption.
• Be accountable for renewals and minimizing churn within the assigned portfolio.
• Identify opportunities for upselling and cross-selling within existing high-volume accounts and partner with the Sales team to drive these opportunities.
• Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.

Customer Success Manager, K12

Recruitment

• Own full-cycle recruiting for Sales and broader GTM roles, with flexibility to support additional functions as needed
• Partner with Sales leaders to develop thoughtful, data-informed hiring strategies
• Build strong, diverse pipelines for Commercial and Enterprise roles through proactive sourcing and creative outreach
• Engage and convert passive talent through personalized, high-quality candidate experiences
• Lead structured interview processes that prioritize quality of hire and long-term impact
• Provide consultative guidance on role scoping, calibration, interview design, and decision-making
• Partner on offer strategy, compensation alignment, approvals, and closing
• Stay current on market trends across SaaS and revenue hiring landscapes
• Continuously improve recruiting workflows, candidate experience, and stakeholder partnership

Sales & GTM Recruiter – Talent Partner

Account Executive

• Sell Canvas, MasteryConnect, LearnPlatform, and more along with services in your assigned territory
• Hunting for new logo business, while upselling/cross-selling current accounts.
• Share new insight that helps prospects properly evaluate different solutions
• Prepare and tailor messaging for prospective clients
• Help guide prospective client through the purchasing process to meet agreed upon timelines
• Accurately forecast your quarterly and annual performance
• Develop sales strategies to increase client pipeline
• Properly navigate through districts to build numerous relationships with key buyers
• Consistently meet/exceed sales quotas within specified time frame
• Partner with Regional Directors and clients in the field to gain referrals and build market share
• Log accurate account information into Salesforce CRM in a timely manner

Senior Account Executive – K12

Manager

• Building relationships across state policymakers, education and workforce leaders, state agencies and their staff
• Informing policy and regulations in education, technology, and other pertinent areas
• Expanding visibility of, confidence in, and appreciation for Instructure as a mission-oriented market leader
• Identifying market creation and/or business opportunities for both the company and its customers and partners
• Building internal expertise, understanding and informed decision making of the changing policy environment in which the company operates
• Developing and executing Instructure's BizGov public affairs strategy globally
• Building and maintaining relationships with key state policymakers, and agency leaders and staff, as well as influential partners (e.g. key consortia, foundations, advocacy groups, etc)
• Managing government affairs go to market, business development priorities, policy issues impacting Instructure's business in alignment with the Sector VP, Product, & Business Development teams
• Representing Instructure in consortia and policy groups
• Monitoring and analyzing state legislation and regulations state by state
• Developing and advocating for Instructure's policy positions
• Educating company leadership and staff on relevant policy developments
• Providing guidance on policy implications for business decisions
• Coordinating internal policy input and feedback processes
• Engaging in State Agency Government Affairs & Go to Market agenda

Strategic Affairs Manager – Biz/Gov

Product Manager

• Evolve & Execute the "Learner Agent" Strategy: Working in concert with executive leadership, you will take our initial strategic vision and evolve it into a concrete, executable roadmap. You will act as the primary owner of the tactical definition, normalizing requirements across Higher Ed, K12, Career, and the standalone Athena contexts to ensure our agent strategy scales effectively.
• Unify the Agent Architecture & B2C Innovation: Athena serves a dual purpose: it is a standalone student app (B2C) and the intelligence engine for Canvas. You will drive product discovery for the standalone app while collaborating with Academic and Career teams to ensure the shared "Athena Brain" backend meets the needs of all three contexts. You will educate internal stakeholders on AI constraints to build a cohesive, prioritized backlog.
• Orchestrate Cross-Team Alignment: You will act as the connective tissue between the Incubation, Career, and Academic teams. Your role is to build understanding of AI capabilities across the organization and drive consensus on priorities, ensuring that the rapid experimentation of Incubation aligns with the stability requirements of core Canvas products.
• Drive Research & Thought Leadership: You will collaborate with internal and external research partners to measure the pedagogical efficacy of our AI tools. You will champion these findings globally, representing Instructure at industry conferences and contributing to the broader conversation on the role of AI in education.
• Discovery & Stakeholder Engagement: You will work directly with students, institutional admins, and faculty to validate hypotheses. You will move beyond "AI hype" to discover high-value, high-efficacy use cases.
• Champion "Realist" AI: You will be the voice of reason. You will promise what is possible, not just what is popular. You will help the organization distinguish between the theoretical limits of LLMs and the practical realities of a classroom or corporate training environment.

Staff Product Manager

• Design, build, and own production features in Node.js, TypeScript, Express, Next.js (App Router), and Tailwind CSS.
• Develop serverless/edge APIs and jobs on Vercel and AWS (e.g., Lambda, API Gateway, S3/CloudFront, EventBridge/Queues).
• Develop Node.js dockerized API services
• Model data and ship performant Postgres queries (migrations, indexing, connection mgmt, query optimization).
• Architect multi-region deployments: traffic routing, latency budgets, failover/DR, config & secrets, and rollout strategies.
• Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data-residency considerations.
• Instrument services with logs/metrics/traces (OpenTelemetry or similar) and drive incident-ready observability.
• Champion accessibility (WCAG-aware UI), testing (unit/integration/e2e), CI/CD, and code reviews.
• Mentor peers, collaborate with Product/Design, and contribute to technical direction.

Senior Full-Stack Software Engineer

• Own the technical design, planning, and end-to-end implementation of new features within the Engage team’s services, collaborating with senior engineers on complex architectural decisions.
• Work collaboratively with a distributed, remote team, using Agile methodologies.
• Co-create across disciplines working close with Product, Design, and other area expert teams across the organization.
• Follow and promote accessibility (WCAG aware UI), testing (unit/integration/e2e), CI/CD, and participate in code reviews.
• Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data residency considerations.
• Instrument services with logs/metrics/traces (Observe or similar) and contribute to incident ready observability.
• Continuously improve by learning and sharing new methodologies, technologies and skills.

Software Engineer II

• Design, develop, and deploy robust and scalable identity and access management (IAM) services, including authentication, authorization, user provisioning, and directory services.
• Lead technical discussions, architectural reviews, and provide mentorship to junior and mid-level engineers within the team.
• Collaborate closely with product managers, security engineers, and other engineering teams to define requirements, design solutions, and integrate identity services across Instructure's product ecosystem.
• Implement and enforce best practices for security, data privacy, and compliance within identity systems.
• Optimize existing identity solutions for performance, reliability, and maintainability.
• Participate in on-call rotation and provide support for production identity systems, troubleshooting and resolving complex issues efficiently.
• Contribute to the continuous improvement of development processes, tools, and infrastructure.
• Stay current with industry trends and emerging technologies in identity management and security.

Senior Software Engineer – Platform Identity

Technical Product Manager

• Define and own the product vision, strategy, and roadmaps for our cross-product platform services capabilities and features; aligning with overall business goals and regulatory requirements, developed in close collaboration with internal stakeholders.
• Proactively engage with internal development teams to identify, prioritize, and define the development of reusable components, libraries, and patterns that promote consistency, efficiency, and compliance across our products, acting as a key partner in their development workflows.
• Foster strong working relationships and effectively communicate the product vision, roadmap, and progress to stakeholders across engineering, design, legal, compliance, and executive teams, actively soliciting feedback and incorporating it into the product development process.
• Build empathy for our internal development teams, understanding their pain points and needs related to application development and translating these insights into the roadmap. Leverage strong relationships to advocate for best practices and define success through adoption.
• Translate business needs and compliance requirements into clear and detailed user stories, acceptance criteria, and technical specifications, ensuring alignment and understanding with engineering and design partners.
• Manage the entire product lifecycle from ideation to launch, iteration, and retirement, ensuring continuous improvement and adherence to compliance standards, with ongoing communication and collaboration with internal teams.
• Define and track key metrics to measure the adoption, performance, and impact of our front-end shared services and compliance initiatives, sharing these insights with internal stakeholders to drive continuous improvement.
• Lead and inspire cross-functional teams, fostering a collaborative and results-oriented environment, emphasizing partnership and shared ownership with internal customers.
• Continuously monitor industry trends, emerging technologies, and changes in relevant regulations to proactively adapt our product strategy, sharing relevant information and insights with internal teams.