Instructure

Manager

• Oversee the daily operations of global benefits programs, including health insurance, retirement plans, life disability, and wellness initiatives.
• Manage the administration of global leave programs, including FMLA, Workers’ Compensation, Maternity, Paternity, Paid Time Off, Short/Long-Term Disability, and ADA accommodations.
• Act as the primary point of contact for global benefit brokers and local consultants to ensure consistent service delivery across all regions.
• Ensure all programs comply with local, state, and federal regulations. Lead annual filings, audits, and the maintenance of internal policies.
• Adapt global total rewards strategies to meet local market customs and cultural expectations while maintaining alignment with the overall corporate talent strategy.
• Develop and deliver communication materials and education programs to help employees maximize their benefits.
• Conduct regular data analysis to evaluate program usage, cost-efficiency, and effectiveness to support in future strategy design.
• Participate in and analyze global benefit surveys to identify market trends and provide data-driven recommendations for program enhancements.
• Monitor and reconcile monthly premium billings, conduct plan audits, and assist in managing the global total rewards budget.
• Lead the annual open enrollment process, including system testing in the HRIS, material preparation, and employee support.
• Continuously evaluate internal administrative processes to identify opportunities for automation within the HRIS or through third-party vendors.
• Serve as the final point of escalation for complex employee benefit issues or claims disputes, coordinating with carriers to find resolutions.

Benefits Manager

Account Executive

• Proactively identify, qualify, and develop new sales opportunities within an assigned territory, focusing on K-12, Higher Education, or Corporate Learning sectors (depending on team assignment).
• Manage the entire sales cycle from initial contact to close, including prospecting, discovery, demonstrations, proposal generation, negotiation, and contract finalization.
• Develop and maintain a deep understanding of Instructure's product portfolio (Canvas LMS, MasteryConnect, Elevate, etc.) and articulate their value proposition to prospective and existing clients.
• Build and nurture strong, long-term relationships with key decision-makers, including superintendents, provosts, CIOs, and other educational leaders.
• Collaborate effectively with pre-sales engineers, professional services, and customer success teams to ensure a seamless customer experience.
• Accurately forecast sales opportunities and maintain a robust sales pipeline using CRM software (e.g., Salesforce).
• Stay informed about industry trends, competitor activities, and market developments to inform sales strategies.
• Attend industry events, conferences, and trade shows as required to represent Instructure and generate leads.
• Achieve and exceed quarterly and annual sales quotas.

Senior Account Executive

Recruitment

• Lead, mentor, and upskill a team of NORAM recruiters, ensuring high engagement and performance against hiring targets.
• Act as the lead recruiter for all Director+ and niche leadership roles across the US and Canada.
• Partner with C-suite and VP-level stakeholders to build multi-quarter headcount plans and localized sourcing strategies.
• Champion the use of AI tools for sourcing, automated scheduling, and candidate screening to reduce Time-to-Fill.
• Ownership of NORAM recruiting metrics. Use data to identify bottlenecks and present quarterly business reviews (QBRs) to leadership.

Manager, Talent Acquisition – NORAM

Business Operations

• Lead Enterprise Strategy & Planning: Own the annual strategy and planning cycle — from long-range vision to yearly investment allocation.
• Drive Strategic Execution: Govern the company’s OKR and business review process to ensure accountability and measurable progress toward strategy.
• Oversee Strategic Initiative Portfolio: Manage cross-functional initiatives that advance Instructure’s strategic priorities; align resources and resolve execution bottlenecks.
• Operationalize Visibility: Build and continuously evolve the enterprise “Strategy Scorecard” and shared dashboards to quantify progress and impact.
• Build Organizational Maturity: Establish consistent systems, processes, and decision-rights frameworks to move the company from reactive to managed to strategic.
• Coach & Influence: Serve as a trusted advisor to senior leadership; lead, mentor, and scale the BizOps team; drive cultural adoption of data-informed, strategy-driven execution.

Principal – Business Operations and Strategy

• Own strategic initiatives that span functions (e.g., pricing, go-to-market, AI investment governance)
• Build quantitative models, dashboards, and frameworks to inform business decisions
• Support annual and quarterly planning cycles; lead the analysis, synthesis, and communication of key insights
• Identify operational bottlenecks and drive process improvements to increase speed and efficiency
• Partner with the Director and executive sponsors to evolve the company’s operating rhythm (OKRs, QBRs, Growth Council)
• Mentor Analysts and Managers; contribute to BizOps best practices and templates

Senior Business Operations Manager

Executive Assistant

• Provide high-level administrative support to two executives, including calendar management, meeting coordination, and travel arrangements
• Serve as a primary point of contact, managing communications, prioritizing requests, and ensuring timely follow-up
• Prepare and edit correspondence, presentations, reports, and other documents
• Coordinate internal and external meetings, including agendas, materials, deliverables, and logistics
• Handle confidential information with discretion and professionalism
• Track and manage action items, ensuring deadlines and deliverables are met
• Support special projects, initiatives, and cross-functional coordination as needed
• Manage expense reports, invoices, and basic budget tracking
• Assist with planning team events, offsites, and leadership meetings

• Manage the full recruitment lifecycle for a diverse range of global roles, from requisition to offer acceptance, across multiple time zones and cultures.
• Partner closely with hiring managers and HR business partners to understand specific talent needs, develop effective recruitment strategies, and create compelling job descriptions.
• Source, engage, and screen candidates using a variety of channels, including LinkedIn Recruiter, applicant tracking systems, professional networks, and industry events.
• Conduct in-depth interviews, assess candidate qualifications, and present qualified candidates to hiring managers.
• Coordinate interview processes, provide timely feedback to candidates, and manage offer negotiations.
• Champion an exceptional candidate experience, ensuring clear communication and a positive impression of Instructure throughout the recruitment journey.
• Utilize data and analytics to track recruitment metrics, identify trends, and continuously improve recruitment processes and strategies.
• Stay informed about global talent market trends, best practices in talent acquisition, and relevant employment laws.
• Contribute to employer branding initiatives and promote Instructure as an employer of choice globally.
• Participate in special projects related to talent acquisition, such as process improvement, technology implementation, or diversity and inclusion initiatives.

Talent Acquisition Partner – Global Recruiting

• Draft, review, negotiate, and administer a wide variety of commercial contracts, including sales agreements, vendor agreements, partnership agreements, and non-disclosure agreements (NDAs).
• Collaborate closely with internal stakeholders across sales, legal, finance, and product teams to understand business requirements and ensure contracts accurately reflect agreed-upon terms.
• Manage the contract lifecycle from initiation to execution and renewal, utilizing contract management software to track key dates, obligations, and amendments.
• Identify, assess, and mitigate contractual risks, working with legal counsel to ensure compliance with company policies, legal requirements, and industry regulations.
• Develop and maintain contract templates, playbooks, and best practices to streamline processes and ensure consistency.
• Provide training and guidance to internal teams on contract processes, policies, and key contractual provisions.
• Resolve contract-related inquiries and disputes, escalating complex issues to legal counsel as needed.
• Maintain accurate and organized contract records and documentation.
• Assist in the development and implementation of contract management systems and tools.

Contracts Manager

Sales Development Rep

• You will play a critical part in fueling our sales success by driving quality conversations and generating pipeline in alignment with our strategic priorities.
• You take initiative and are motivated to succeed and build your own path to success.
• You are eager to learn, take feedback openly, and seek out ways to implement feedback.
• You care about generating quality conversations and pipeline for our Sales team that will ultimately turn into bookings.
• You are open and collaborative with your fellow SDRs and with our Sales team, sharing knowledge and contributing to overall Drive Team success.
• You are able to address objections, creatively overcome challenges, and adjust your strategies based on research and what each account needs.
• You know our market, our competitors, and how to position our solutions.
• You are able to handle rejection, are creative, strategic and intentional with how you approach your accounts.
• You own your calendar and manage your time effectively, prioritizing tasks to maximize efficiency and results.

Sales Development Representative, Outbound – Professional Education

Financial Planning and Analysis

• Lead the revenue forecasting process, including monthly, quarterly, and annual forecasts, including developing financial models to support revenue planning, pricing strategies, and go-to-market initiatives.
• Provide in-depth analysis of financial results. Monitor and analyze revenue performance against budget and forecast, identifying risks and opportunities.
• Partner with Sales, Revenue Operations, Marketing, and Customer Success leadership to understand pipeline trends, bookings, renewals, churn, and revenue drivers.
• Support annual planning and long-range strategic planning processes related to revenue growth.
• Build and manage financial dashboards and reporting tools to provide visibility into revenue performance. Develop and monitor key performance indicators and SaaS metrics to evaluate business health and efficiency.
• Lead the preparation of executive-level reporting and presentations for leadership and board discussions.
• Partner with Accounting to ensure alignment between forecasts, financial reporting, and revenue recognition.
• Drive continuous improvement in FP&A processes, systems, and reporting capabilities to increase accuracy, efficiency, and speed of insights.
• Lead, mentor, and develop the global FP&A team, fostering a culture of high performance, analytical rigor, and business partnership.
• Manage the team's workload, priorities, and professional development to ensure the department meets the evolving needs of the growing organization.

Senior Director, FP&A Revenue

Customer Success Manager

• Develop and implement comprehensive account plans for a portfolio of strategic higher education institutions, aligning Instructure’s solutions with institutional goals and evolving needs.
• Establish and maintain trusted partnerships with executive-level stakeholders, faculty, and IT leaders to understand their challenges, demonstrate the value of Instructure’s offerings, and drive impactful initiatives.
• Monitor customer health metrics, proactively identify potential risks, and execute strategies to ensure high satisfaction, retention, and long-term customer success.
• Lead regular business reviews to showcase ROI, highlight new product enhancements, and share best practices that maximize customer value and drive product adoption.
• Collaborate cross-functionally with sales, product, support, and professional services teams to advocate for customer needs and ensure a seamless, impactful customer journey.
• Identify and nurture upsell and cross-sell opportunities within existing accounts, working closely with sales to expand Instructure’s presence.
• Act as a subject matter expert on Instructure products (such as Canvas LMS, Impact, and Elevate) and their application within higher education environments.
• Educate customers on new platform features, industry trends, and best practices to help them realize the full potential of Instructure’s products.
• Serve as a strategic advisor, offering guidance and thought leadership to support customers’ educational technology initiatives.

Strategic Customer Success Manager, Higher Education

Director

• Lead, mentor, and scale a distributed TA team across North America, EMEA, and APAC. Foster a culture of accountability, empathy, and excellence.
• Serve as a trusted advisor to the C-suite and VPs, aligning talent headcount with long-term business goals and financial forecasts.
• Transform raw recruiting data into actionable insights. You’ll be responsible for tracking and optimizing KPIs like Quality of Hire, Cost-per-Hire, and Diversity sourcing efficacy.
• Be the internal champion for recruiting technology. You will identify and implement AI-driven tools to automate top-of-funnel sourcing, enhance candidate screening, and remove administrative friction.
• Standardize global interview training, employer branding initiatives, and onboarding handoffs to ensure a world-class candidate experience.

Director, Talent Acquisition

Marketing

• Lead the Marketing PMO: Manage and mentor a team of project managers; establish global standards, workflows, and governance (including RACI frameworks) that bring "order to the chaos" of a high-volume marketing organization.
• Build Operational Infrastructure: Implement and optimize the tech stack (Asana, AI-enabled workflows, and productivity platforms) to streamline collaboration and identify execution bottlenecks before they happen.
• Scale the Model Globally: Partner with international marketing leads to deploy the PMO model across global regions, ensuring a "Glocal" balance of consistency and regional flexibility.
• Drive Cross-Functional Alignment: Serve as the primary marketing representative within Instructure’s enterprise PMO. You will bridge the gap between marketing, product, and sales to ensure our OKRs are tracked and achieved.
• Partner with Marketing Leadership: Work as a strategic peer to Business Unit leads, Product Marketing, and Digital teams to prioritize resources, coordinate major launches, and keep the CMO informed of operational health and risks

Director, Marketing PMO

• Lead the annual operating plan process and quarterly forecasting cycles, ensuring alignment with corporate strategic objectives and growth targets.
• Develop and maintain SaaS financial metrics and models to support strategic initiatives and potential M&A analysis.
• Partner with the Executive Leadership Team to drive financial discipline and strategic focus across all departments.
• Present detailed financial analysis, commentary on business performance, and recommended actions to the CEO, CFO, executive leadership team.
• Provide in-depth analysis of financial results, identifying key drivers of variances against budget, forecast, and prior periods.
• Develop and monitor key performance indicators and SaaS metrics to evaluate business health and efficiency.
• Drive continuous improvement in FP&A processes, systems, and reporting capabilities to increase accuracy, efficiency, and speed of insights.
• Lead, mentor, and develop the global FP&A team, fostering a culture of high performance, analytical rigor, and business partnership.
• Manage the team's workload, priorities, and professional development to ensure the department meets the evolving needs of the growing organization.

Senior Director of Financial Planning, Analysis

• Sell Canvas to new clients in the Northeast Region (CT, DE, DC, ME, KY, TN, NY, NH, NJ, PA ,RI, VA, VT, MA, WV)
• Residing in the Northeast or within convenient travel distance to the region.
• Share new insight that helps prospects properly evaluate different solutions.
• Prepare and tailor messaging for prospective clients.
• Help guide prospective client through the purchasing process to meet agreed upon timelines.
• Accurately forecast your quarterly and annual performance.
• Develop sales strategies to increase client pipeline.
• Properly navigate through institutions to build numerous relationships with key buyers.
• Consistently meet/exceed sales quotas within specified time frame.
• Partner with Regional Directors and clients in the field to gain referrals and build market share.
• Log accurate account information into Salesforce CRM in a timely manner