Inizio Engage

Operations

• Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Operations Manager is responsible for overseeing operational activities to analyze and improve program processes, aiming to enhance quality, productivity, and efficiency. Collaborate with the program Leadership Team to achieve operational excellence in line with the program scope. Facilitating communication between clients, internal teams, and external vendors. In conjunction with the Client Account Manager/Director, handle the operational needs of the program including but not limited to the duties and responsibilities listed below Plan tasks and prioritize activities to meet agreed-upon program and organizational goals, considering resource needs and scheduling. Actively pursue operational objectives and program enhancements both internally and in partnership with the client. Maintain constant communication with management, staff, and clients to ensure proper tactical operation of program requirements. Escalate concerns and program obstacles in a timely manner to the client account manager/director. Collaborate with other departments to support cross-functional initiatives and projects. Represent the program(s) in meetings and communicate effectively with stakeholders at all levels. Communicate openly with clarity and impact at all levels. Grow the efficiency of existing program processes and procedures through data analysis and reporting. Ensure operational activities remain on track and on time while evaluating and problem-solving gaps in efficiencies. Help create quality improvement programs to increase efficiency and improve service levels. Develop and implement organizational policies and procedures to ensure compliance and best practices in conjunction with the Client Account Director. Ensure the timely delivery of all required internal and external reports and their accuracy. Complete all required administrative tasks in a timely manner within the deadlines required for the program. Adhere to all company and client policies, procedures, and training requirements. Manage and oversee the program's CRM functionality and reporting requirements. Support and track the operational plan and actions for program implementations. Ensure program technology is working as expected and escalate, advise, or report issues as required . Develop a deep understanding of how program technology operates /flows from a business perspective. Identify areas of improvement by working with and listening to the program team members. Create documented resources, if applicable, to assist new hires and existing team members in navigating the systems. Protect patient privacy and confidentiality by following HIPAA guidelines. Ensure all compliance requirements are met as per Client and Inizio Engage requirements Lead all quality and compliance reporting for the program as mutually agreed between the Client and Inizio Engage for the program Ensure the program are audit ready through collaboration with the program(s) leadership team Travel 15% of the time as needed for business purposes.

Operations Manager

• Be primary point of contact for field Sales Representatives and client District Managers to ensure successful project delivery.
• Communicate regularly with client contacts (District Managers) to provide and receive updates, gain feedback, and build relationships.
• Supply direction to Sales Representatives on Territory Management, Expense Reporting, Time Tracking, Administrative tasks, HR and Benefits guidance.
• Design and manage team business plans, KPIs, employee development plans, monthly reports and various client requests as scoped in the SOW.
• Take accountability for project profitability: ensure accurate and timely invoicing, sales fee trackers, attendance trackers, expense analysis, and team P&L review.
• Provide performance management for the Sales team and ensure Sales activities comply with regulations.
• Organize employee training, conferences and individual client meetings and arrange recruiting/interviewing of potential employees.
• Attend client meetings, operational meetings, conferences and manage administrative tasks for the Sales team.

Commercial Operations Manager

Marketing

The Marketing Manager will be responsible for developing and executing strategic marketing initiatives that drive awareness, engagement, and adoption of Inizio Engage's Patient Access HUB offerings. Focused on supporting the U.S. Patient Solutions Specialist Area, this role requires strong healthcare marketing expertise , particularly within the patient access, reimbursement, and patient support program space. This role is a key member of the Global Marketing team and will work cross-functionally with sales enablement, operations, legal, and client-facing teams to ensure campaigns align with Inizio's commercial goals, compliance standards, and brand vision. What's in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Develop U.S.-focused marketing strategies to promote Patient Access HUB services Lead go-to-market (GTM) planning for new offerings and service enhancements Align marketing campaigns with patient support goals including access, affordability, and adherence Manage integrated marketing efforts across digital, content, event, and partner channels Collaborate with sales enablement to build positioning tools and client-facing materials Leverage customer, competitor, and market research to refine messaging and outreach Track campaign performance using defined KPIs and optimize tactics accordingly Incorporate client feedback and performance insights to enhance strategy and execution Ensure compliance with U.S. healthcare regulations, data privacy laws, and internal review processes Work subject matter experts, compliance, legal, and creative partners Help foster a team culture by supporting professional development and recognizing achievements

Marketing Manager, Patient Access Hub Services

Account Executive

• Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals.
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting).
• Demonstrate effectiveness working independently and in team environments.
• Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.
• Demonstrate clinical and technical skills.
• Adhere to new therapeutic areas and channels of business and adapt to organizational change.
• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.
• Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand.
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client.
• Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client.
• Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.
• Maintain call productivity and metrics that are required by the supplier and the client.
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.
• Maintain the required product expertise including competitive product knowledge.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.
• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
• Effectively and timely communicate with the Regional Sales Manager and the Client Account Director, Field on project’s progress.
• Create and maintain a positive impression with the Client and the Client’s customers.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of HIPAA.

Virtual Sales Representative

Bilingual

• Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
• Team Leaders support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels.
• They will primarily act in a 50/50 capacity; 50% on the phones managing telecommunications and 50% assisting the Call Center Supervisor with leading the project team.
• This is your opportunity to join Inizio Engage and represent a top biotechnology company!
• This position pays $22/hr

Operations Manager

Commercial Operations Manager

Marketing Manager, Patient Access Hub Services

Virtual Sales Representative

Bilingual Team Lead - Non-Licensed