Inizio Engage

Account Executive

• Driving demand through clinical selling and education to targeted Physicians
• Establish, maintain and develop strong relationships with HCPs (includes physicians, Nurses, NP, PA, MA, etc.)
• Deliver sales messaging, patient and product information to targeted HCP offices
• Achieve or exceed activity targets as set by the company
• Complete administrative items daily
• Comply with all Boehringer Ingelheim Pharmaceuticals and Inizio policies, including compliance and ethics requirements, and trainings
• Effective time management and coordination of: Routing plans Daily/weekly call activities
• Demonstrate persistence towards accomplishing defined sales objectives
• Must have a dependable automobile with insurance coverage in compliance with company guidelines
• Collaborate with geographic partners

Pharmaceutical Field Sales Representative

• Demonstrate deep marketplace, therapeutic, product and disease expertise based on thorough understanding of rigorous scientific principles and data, including mechanism of action, indication , efficacy, safety, etc.
• Understand and apply knowledge of health care industry, trends, applicable laws and regulations, and market conditions, and analyze these factors in the development of business plans and in daily execution of interactions within compliance guidelines.
• Build and maintain strong professional relationships with physicians/ HCPs office staff and others in the patient care continuum.
• Foster team effectiveness and accomplishment of shared goals by providing knowledge, experience, and information.
• Demonstrate advanced ability to ask strategic, insightful questions to obtain information on customer needs from all stakeholders in accounts, using the insights to position current promoted brands and collaborate with customers on a customized strategy.

Ophthalmology Sales Representative

• Driving demand through clinical selling and education to targeted Physicians
• Establish, maintain and develop strong relationships with HCPs (includes physicians, Nurses, NP, PA, MA, etc.)
• Deliver sales messaging, patient and product information to targeted HCP offices
• Achieve or exceed activity targets as set by the company
• Complete administrative items daily
• Comply with all Boehringer Ingelheim Pharmaceuticals and Inizio policies, including compliance and ethics requirements, and trainings
• Effective time management and coordination of: Routing plans Daily/weekly call activities
• Demonstrate persistence towards accomplishing defined sales objectives
• Must have a dependable automobile with insurance coverage in compliance with company guidelines.
• Collaborate with geographic partners

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above.
• Build working relationships with customers through regular calls and ongoing contact with customers as defined in the Field Pharmaceutical Sales Contracted Team Statement of Work (SOW).
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned and efforts are coordinated by channel and across field deployments.
• Understand the customer and market landscape within assigned geographies and assess the business to prioritize opportunities and develop/implement a plan of action designed to maximize sales impact at the local level.
• Operate in a team environment that is based on a culture of high collaboration and that encourages ideas.
• HCP engagement will involve probing, answering questions (e.g., drug to drug interaction management, where to find supply, who is high-risk and eligible for treatment)
• Maintain an expert understanding of the Product, patient education, consumer education, and factors influencing the market environment.
• Understand and use only approved promotional materials to support marketing message.
• Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Guide the retail pharmacy customer interface at the local level to further sales efforts.
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.
• Customize the delivery of sales messages to align with known customer needs.
• Share information on approved support resources.
• Complete all call reporting and inventory recording responsibilities following current procedures (based on scope of SOW).
• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records.
• Prepare for and participate in all required sales conferences and training classes at local or remote locations.
• Complete all required Compliance training within timelines set by client.

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above.
• Build working relationships with customers through regular calls and ongoing contact with customers as defined in the Field Pharmaceutical Sales Contracted Team Statement of Work (SOW).
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned and efforts are coordinated by channel and across field deployments.
• Understand the customer and market landscape within assigned geographies and assess the business to prioritize opportunities and develop/implement a plan of action designed to maximize sales impact at the local level.
• Operate in a team environment that is based on a culture of high collaboration and that encourages ideas.
• Maintain an expert understanding of the Product, patient education, consumer education, and factors influencing the market environment.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Guide the retail pharmacy customer interface at the local level to further sales efforts.
• Complete all call reporting and inventory recording responsibilities following current procedures (based on scope of SOW).

Customer Support

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Inbound Customer Service Representative

• Drive the successful launch of a new pharmaceutical product by executing strategic sales initiatives.
• Implement strategic business plans to meet and exceed all KPIs and goals for the assigned territory.
• Build and maintain relationships with healthcare professionals (HCPs) to educate them on product benefits, efficacy, and appropriate usage.
• Develop and implement territory business plans to maximize product adoption and market penetration.
• Conduct sales presentations, deliver compelling product messaging, and address customer inquiries effectively.
• Stay informed on market trends, competitor activities, and industry developments to adapt sales strategies accordingly.
• Utilize data-driven insights to identify opportunities, track sales performance, and optimize territory management.
• Adhere to regulatory and compliance guidelines while maintaining ethical and professional sales practices.
• Participate in training programs, sales meetings, and launch events to stay updated on product knowledge and industry best practices.

Pharmaceutical Sales Representative

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educate identified targets to ensure customer preparedness on patient identification
• Build working relationships with customers through regular calls and ongoing contact as defined in the SOW
• Ensure close collaboration with customer-facing colleagues to align goals and coordinate efforts across channels
• Understand the customer and market landscape within assigned geographies and prioritize opportunities
• Implement strategic call plans and exhibit territory knowledge through customer analysis
• Engage HCPs by probing, answering questions (e.g., drug interactions, supply, high-risk eligibility), and customizing sales messages
• Maintain expert understanding of product, patient education, and market dynamics and use only approved promotional materials
• Guide retail pharmacy customer interfaces to support sales efforts
• Complete all call reporting and inventory recording responsibilities per SOW
• Balance study/certification time and maintain supplies, equipment, and records
• Prepare for and participate in required sales conferences, training, and compliance training

Bilingual

• Represent clients on a variety of projects via inbound/outbound telecommunication with consumers and providers as well as pull through coaching of a team of Welcome Specialists. Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases. Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. Possess effective organizational skills, including working with multiple projects simultaneously. Adhere to all company policies and Standard Operating Procedures. Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Bilingual Contact Center Representative

Operations

• Be primary point of contact for field Sales Representatives and client District Managers to ensure successful project delivery.
• Communicate regularly with client contacts (District Managers) to provide and receive updates, gain feedback, and build relationships.
• Supply direction to Sales Representatives on Territory Management, Expense Reporting, Time Tracking, Administrative tasks, HR and Benefits guidance.
• Design and manage team business plans, KPIs, employee development plans, monthly reports and various client requests as scoped in the SOW.
• Take accountability for project profitability: ensure accurate and timely invoicing, sales fee trackers, attendance trackers, expense analysis, and team P&L review.
• Provide performance management for the Sales team and ensure Sales activities comply with regulations.
• Organize employee training, conferences and individual client meetings and arrange recruiting/interviewing of potential employees.
• Attend client meetings, operational meetings, conferences and manage administrative tasks for the Sales team.

Commercial Operations Manager

• Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Operations Manager is responsible for overseeing operational activities to analyze and improve program processes, aiming to enhance quality, productivity, and efficiency. Collaborate with the program Leadership Team to achieve operational excellence in line with the program scope. Facilitating communication between clients, internal teams, and external vendors. In conjunction with the Client Account Manager/Director, handle the operational needs of the program including but not limited to the duties and responsibilities listed below Plan tasks and prioritize activities to meet agreed-upon program and organizational goals, considering resource needs and scheduling. Actively pursue operational objectives and program enhancements both internally and in partnership with the client. Maintain constant communication with management, staff, and clients to ensure proper tactical operation of program requirements. Escalate concerns and program obstacles in a timely manner to the client account manager/director. Collaborate with other departments to support cross-functional initiatives and projects. Represent the program(s) in meetings and communicate effectively with stakeholders at all levels. Communicate openly with clarity and impact at all levels. Grow the efficiency of existing program processes and procedures through data analysis and reporting. Ensure operational activities remain on track and on time while evaluating and problem-solving gaps in efficiencies. Help create quality improvement programs to increase efficiency and improve service levels. Develop and implement organizational policies and procedures to ensure compliance and best practices in conjunction with the Client Account Director. Ensure the timely delivery of all required internal and external reports and their accuracy. Complete all required administrative tasks in a timely manner within the deadlines required for the program. Adhere to all company and client policies, procedures, and training requirements. Manage and oversee the program's CRM functionality and reporting requirements. Support and track the operational plan and actions for program implementations. Ensure program technology is working as expected and escalate, advise, or report issues as required . Develop a deep understanding of how program technology operates /flows from a business perspective. Identify areas of improvement by working with and listening to the program team members. Create documented resources, if applicable, to assist new hires and existing team members in navigating the systems. Protect patient privacy and confidentiality by following HIPAA guidelines. Ensure all compliance requirements are met as per Client and Inizio Engage requirements Lead all quality and compliance reporting for the program as mutually agreed between the Client and Inizio Engage for the program Ensure the program are audit ready through collaboration with the program(s) leadership team Travel 15% of the time as needed for business purposes.

Operations Manager

Marketing

The Marketing Manager will be responsible for developing and executing strategic marketing initiatives that drive awareness, engagement, and adoption of Inizio Engage's Patient Access HUB offerings. Focused on supporting the U.S. Patient Solutions Specialist Area, this role requires strong healthcare marketing expertise , particularly within the patient access, reimbursement, and patient support program space. This role is a key member of the Global Marketing team and will work cross-functionally with sales enablement, operations, legal, and client-facing teams to ensure campaigns align with Inizio's commercial goals, compliance standards, and brand vision. What's in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Develop U.S.-focused marketing strategies to promote Patient Access HUB services Lead go-to-market (GTM) planning for new offerings and service enhancements Align marketing campaigns with patient support goals including access, affordability, and adherence Manage integrated marketing efforts across digital, content, event, and partner channels Collaborate with sales enablement to build positioning tools and client-facing materials Leverage customer, competitor, and market research to refine messaging and outreach Track campaign performance using defined KPIs and optimize tactics accordingly Incorporate client feedback and performance insights to enhance strategy and execution Ensure compliance with U.S. healthcare regulations, data privacy laws, and internal review processes Work subject matter experts, compliance, legal, and creative partners Help foster a team culture by supporting professional development and recognizing achievements

Marketing Manager, Patient Access Hub Services

• Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals.
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting).
• Demonstrate effectiveness working independently and in team environments.
• Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.
• Demonstrate clinical and technical skills.
• Adhere to new therapeutic areas and channels of business and adapt to organizational change.
• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.
• Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand.
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client.
• Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client.
• Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.
• Maintain call productivity and metrics that are required by the supplier and the client.
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.
• Maintain the required product expertise including competitive product knowledge.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.
• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
• Effectively and timely communicate with the Regional Sales Manager and the Client Account Director, Field on project’s progress.
• Create and maintain a positive impression with the Client and the Client’s customers.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of HIPAA.

Virtual Sales Representative

• Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
• Team Leaders support the supervision of the call center staff to ensure prompt and accurate response to customer contacts via all communication channels.
• They will primarily act in a 50/50 capacity; 50% on the phones managing telecommunications and 50% assisting the Call Center Supervisor with leading the project team.
• This is your opportunity to join Inizio Engage and represent a top biotechnology company!
• This position pays $22/hr

Pharmaceutical Field Sales Representative

Ophthalmology Sales Representative

Pharmaceutical Field Sales Representative

Pharmaceutical Field Sales Representative

Pharmaceutical Field Sales Representative

Inbound Customer Service Representative

Pharmaceutical Sales Representative

Pharmaceutical Field Sales Representative

Bilingual Contact Center Representative

Commercial Operations Manager

Operations Manager

Marketing Manager, Patient Access Hub Services

Virtual Sales Representative

Bilingual Team Lead - Non-Licensed