Inizio Engage

Customer Support

• Serve as a flexible, field-based resource to support key territories within your assigned region
• Build relationships and educate Primary Care Physicians, ENTs, and Allergists
• Develop advocacy through impactful clinical and strategic engagements
• Demonstrate deep therapeutic and product knowledge, including mechanism of action, efficacy, safety, and competitive landscape
• Understand and navigate market access and reimbursement environments to support product uptake
• Collaborate closely with cross-functional partners to drive territory success
• Maximize sales performance by leveraging data, executing territory plans, and adjusting to local market needs
• Maintain the highest standards of ethics, compliance, and accountability
• Travel extensively within region, with occasional overnight stays as needed

Regional Field Support Representative

Director

• Hire, develop, and lead a team of Territory Business Managers (TBMs), driving performance above target through structured coaching and development
• Coach team members on consultative selling, account management, and territory planning to meet or exceed goals
• Develop and execute a regional sales strategy aligned with national objectives, focusing on high-value opportunities and target accounts
• Monitor and drive performance metrics including TRx, NRx, market share, and HCP engagement using CRM and analytics tools
• Provide regional insights on payer dynamics, customer needs, and competitive landscape to inform broader commercial strategy
• Foster a culture of accountability, setting clear expectations and managing performance effectively
• Adapt regional strategies based on market changes including competition, access challenges, and payer dynamics
• Lead cross-functional collaboration with Marketing, Medical Affairs, Market Access, and Commercial Operations
• Support adoption of digital and AI-enabled tools to enhance field effectiveness and customer engagement
• Build and maintain strong relationships with key customers, accounts, and healthcare stakeholders
• Ensure compliance with all regulatory, legal, and company policies
• Manage regional budgets and allocate resources effectively to maximize return on investment

Regional Business Director

Sales

• Develop new accounts and the growth of existing accounts through solid customer relationships, communication of technical product and disease state information, and effective territory management skills.
• Implement key marketing programs to increase the market share of key promoted products.
• Implement CSL Behring’s patient-focused hospital selling model with effective opening, probing, listening, and closing skills on customer calls.
• Maintain proper call frequency with assigned targets and update as needed to ensure time is aligned with a current product focus.
• Develop and implement territory business plans consistent with corporate direction designed to achieve/exceed territory sales targets.
• Appropriate knowledge of product features and benefits, competitive products and programs and distribution channels.
• Use appropriate resources to create a compelling and logical rationale for the value of promoted products during informed discussions with customers, knowing how to compare, contrast, and position CSL Behring’s brand(s) versus competitor products.
• Review and evaluate patterns for products purchased and prescribed (outpatient vs in-patient infusion, as part of hospital contract, etc.).
• Comprehend complex account interdependencies to proactively develop and execute short- and long-term account plans in collaboration with the account team and supervisor.
• Ensure a consistent customer experience by effectively communicating and collaborating with Associate Sales Director, Hospital Accounts, Corporate Account Managers, Field Reimbursement Managers, Medical Science Liaison, and more.

Hospital Sales Specialist

Account Executive

• Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals
• Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs , reporting)
• Demonstrate effectiveness working independently and in team environments
• Establish phone presence; commanding & disarming; ability to create rapport, network, build, and maintain productive business relationships
• Adhere to new therapeutic areas and channels of business and adapt to organizational change
• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders
• Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand
• Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client
• Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client
• Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume
• Maintain call productivity and metrics that are required by the supplier and the client
• Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective
• Maintain the required product expertise including competitive product knowledge
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology
• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program
• Create and maintain a positive impression with the Client and the Client’s customers
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Virtual Sales Representative

• Drive demand for Smart MDI through clinical selling and education with primary care providers
• Establish, maintain, and grow strong relationships with HCPs (Physicians, NPs, PAs, RNs, MAs, etc.)
• Communicate key sales messaging, patient benefits, and product information
• Develop and execute efficient routing plans and territory strategies
• Use technical expertise to demonstrate Smart MDI capabilities across multiple channels (in-person and virtual)
• Achieve or exceed defined sales and activity targets
• Complete daily administrative responsibilities and required reporting
• Maintain full compliance with all Inizio and MiniMed policies, ethics, and training requirements
• Work collaboratively with geographic partners and cross-functional teams
• Travel up to 20% of the time (territory-dependent)
• Overnight travel required
• Must have a dependable automobile with insurance coverage in compliance with company guidelines

Diabetes Sales Representative

Call Center Representative

• Strategic Business Unit leader, responsible for success of all aspects of program.
• Participate in all aspects of project implementation including contract development, staff modeling and pricing.
• Collaborate with Business Development to identify, develop and manage efficient, revenue generating strategies.
• Communicate with senior level client contacts regularly (written and verbal) to update on project performance and strategic initiatives.
• Develop and nurture business relationships to gain/share insight and network to identify future opportunities.
• Direct designated project team members in their role as liaisons between clients, call center staff and other internal resources/departments and outside vendors to ensure successful program implementation and delivery of agreed upon service level/quality expectations.
• Oversee and provide guidance on the strategy and tactics for program implementation.
• Review and make recommendations regarding staffing models, training plans and reporting templates to ensure contract obligations are met with a high degree of accuracy, efficiency and customer satisfaction.
• Provide counsel to clients and assigned staff to develop programs and address issues in a legal and regulatory compliant manner.
• Responsible for Inside Sales teams and account management oversight and management of assigned Business Unit.
• This includes employee recruitment, development and retention.
• Accountable for the profitability of projects in assigned Business Unit.
• Ensure accurate and timely invoicing P&L Review Adherence to client budgets and work/purchase orders Management and oversight of contract negotiations.
• Actively participate in the creation and delivery of periodic client business reviews, operational and contract related meetings.
• Act as Subject Matter Expert (SME) across Business Units in identified area(s).
• Nurture and support team and corporate culture within Business Units.
• Participate in creation and communication of corporate vision while empowering Business Unit to act on Inizio’s vision.

Bilingual Contact Center Supervisor

Outside Sales

• Serve as the point of contact for field-based representatives and managers as well as internal and client stakeholders, providing performance updates and operational guidance
• Support sales representatives with territory management, administrative processes, HR policies, and time/expense reporting
• Design and manage team business plans, performance KPIs, development goals, and reporting in line with strategic objectives
• Ensure financial oversight including invoicing, sales fee tracking, and expense analysis
• Collaborate on recruitment, hiring, and onboarding of team members
• Deliver performance management and coaching to drive team effectiveness
• Coordinate training, meetings, and strategic planning sessions
• Attend leadership meetings and contribute to continuous improvement initiatives
• Ensure compliance with all industry regulations and company policies

Field Sales Operations Manager

Account Manager

• Develop and maintain professional relationships with ophthalmologists, retina specialists, and office staff
• Deliver clear and compliant product and disease state education to healthcare providers
• Host speaker programs and marketing symposiums, represent Apellis at state association congress meetings
• Build strong knowledge of assigned products, including mechanism of action, indication, and key clinical data
• Apply knowledge of the healthcare industry, market trends, and compliance guidelines in daily interactions
• Ask strategic questions to understand customer needs and tailor communication effectively
• Execute territory plans and support sales goals through consistent activity and follow-up
• Collaborate closely with internal business partners to share insights and drive overall team success

Territory Account Manager – Eye Care

• Develop new accounts and the growth of existing accounts through solid customer relationships, communication of technical product and disease state information, and effective territory management skills.
• Implement key marketing programs to increase the market share of key promoted products.
• Implement CSL Behring’s patient-focused hospital selling model with effective opening, probing, listening, and closing skills on customer calls.
• Maintain proper call frequency with assigned targets and update as needed to ensure time is aligned with a current product focus
• Develop and implement territory business plans consistent with corporate direction designed to achieve/exceed territory sales targets.
• Appropriate knowledge of product features and benefits, competitive products and programs and distribution channels.
• Use appropriate resources to create a compelling and logical rationale for the value of promoted products during informed discussions with customers, knowing how to compare, contrast, and position CSL Behring’s brand(s) versus competitor products.
• Review and evaluate patterns for products purchased and prescribed (outpatient vs in-patient infusion, as part of hospital contract, etc.).
• Comprehend complex account interdependencies to proactively develop and execute short- and long-term account plans in collaboration with the account team and supervisor.
• Ensure a consistent customer experience by effectively communicating and collaborating with Associate Sales Director, Hospital Accounts, Corporate Account Managers, Field Reimbursement Managers, Medical Science Liaison, and more.
• Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions, Clinical Expertise, Business Acumen)

• Driving demand through clinical selling and education to targeted Physicians
• Establish, maintain and develop strong relationships with HCPs (includes physicians, Nurses, NP, PA, MA, etc.)
• Deliver sales messaging, patient and product information to targeted HCP offices
• Achieve or exceed activity targets as set by the company
• Complete administrative items daily
• Comply with all Boehringer Ingelheim Pharmaceuticals and Inizio policies, including compliance and ethics requirements, and trainings
• Effective time management and coordination of: Routing plans
• Daily/weekly call activities
• Demonstrate persistence towards accomplishing defined sales objectives
• Must have a dependable automobile with insurance coverage in compliance with company guidelines.
• Collaborate with geographic partners

Regional Field Support Representative

Regional Business Director

Regional Business Director

Regional Business Director

Regional Business Director

Regional Business Director

Hospital Sales Specialist

Regional Business Director

Virtual Sales Representative

Diabetes Sales Representative

Bilingual Contact Center Supervisor

Field Sales Operations Manager

Territory Account Manager – Eye Care

Hospital Sales Specialist

Pharmaceutical Field Sales Representative