Case Manager

Inizio Engage

Case Manager supporting patient access and reimbursement services for Inizio Engage. Key liaison between patients, providers, payers, and internal HUB teams during a new product launch.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $38,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access management, including benefits investigation, prior authorization, and appeals processes. Proficient in utilizing CRM systems and Microsoft Office applications to support case management and ensure compliance with regulatory standards.

Highest-signal resume keywords

Patient Access ManagementBenefits InvestigationPrior AuthorizationReimbursement SupportStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits InvestigationPrior AuthorizationAppeals ManagementPatient Assistance ProgramsCase Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsProblem-Solving Skills

Tools & Technologies

CRM SystemsMicrosoft Office Applications

Industry Keywords

Patient AccessHUB ServicesSpecialty PharmacyHealthcare Case ManagementHIPAA Compliance

About the role

Key responsibilities & impact

Manage assigned patient cases from referral through therapy initiation, ensuring timely, accurate, and compliant case progression
Conduct benefits investigations electronically or by calling the insurance company to determine coverage information, prior authorization requirements, and patient financial responsibility
Manage the prior authorization and appeals process, including obtaining plan-specific criteria and requirements, initiating, submitting, and tracking requests, and following up with plans, patients, and HCPs as needed to ensure timely outcomes
Identify and facilitate patient enrollment in financial assistance programs, including copay and patient assistance programs
Support communications with patients, healthcare providers, payers, and specialty pharmacies as needed
Provide education on insurance coverage, access pathways, and next steps in the treatment journey when needed
Collaborate with internal teams and external partners to ensure timely therapy initiation and adherence to service level agreements
Document all case activity accurately within HUB systems in compliance with SOPs and regulatory requirements
Monitor case progress and escalate complex reimbursement issues as needed
Response to incoming calls from patients/caregivers and prescriber’s offices and addressing or routing calls as needed
Support leadership with tracking and resolving escalations
Support quality initiatives, audits, and continuous process improvement efforts
Ensure compliance with HIPAA, privacy, and regulatory standards at all times

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience preferred
Experience in patient access, HUB services, reimbursement support, specialty pharmacy, or healthcare case management preferred
Working knowledge of benefits investigation, prior authorization, appeals, and patient assistance programs
Strong communication and interpersonal skills with a patient-focused approach
Ability to manage a high volume of cases in a fast-paced environment while meeting service level expectations
Proficiency with CRM systems and Microsoft Office applications
Strong organizational, analytical, and problem-solving skills
Ability to prioritize workload and manage multiple tasks effectively

Benefits

Comp & perks

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Company-paid holidays so you can rest, recharge, and focus on what matters most
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference