Diabetes Virtual Patient Navigator

Inizio Engage

Diabetes Virtual Patient Navigator at Inizio Engage, assisting patients with diabetes education and device training. Collaborating with healthcare professionals to enhance patient outcomes and experience.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $61,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diabetes education and device support, ensuring compliance with healthcare standards while providing exceptional customer service and effective communication. Maintains strong relationships with healthcare stakeholders and manages multiple tasks efficiently.

Highest-signal resume keywords

Current US Healthcare Professional LicenseCertified Diabetes Educator (CDE)3 Years Experience in Diabetes Disease StateCall Center Telephone Technology CompetencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diabetes Device TrainingEducational Content PresentationAdministrative ResponsibilitiesTroubleshooting TechniquesCustomer Interaction Management

Soft Skills

Interpersonal SkillsOrganizational SkillsSelf-Starter MotivationPleasant Telephone MannersAbility to Manage Multiple Tasks

Certifications & Qualifications

Certified Diabetes Educator (CDE)

Industry Keywords

Healthcare CoordinationPatient SupportDisease State EducationCompliance RequirementsStakeholder Engagement

About the role

Key responsibilities & impact

Coordinate with patients, healthcare providers, specialty pharmacies, and other stakeholders to ensure pre-and-post-training inquiries are addressed
Provide multi-channel inbound and outbound, non-promotional, educational disease state and diabetes device support to patients, caregivers and their healthcare professionals while adhering to program talking points and resources
Provide training support for diabetes medical device such as expectations for device set up, operation, troubleshooting, proper use techniques
Present educational content in accordance with client-specific procedures, standards and compliance requirements
Utilize approved scripts, educational materials and client approved program resources to ensure accurate and consistent messaging
Maintain high-quality customer interactions and superior service standards during all engagements
Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Modular Medical or Inizio Engage
Complete all required administrative responsibilities in a timely manner

Requirements

What you’ll need

Current US healthcare professional license
Bachelor’s/BSN or equivalent work-related experience
Certified Diabetes Educator (CDE) Preferred
Preferred minimum of 3 years’ experience working in the Diabetes disease state or related field
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manners and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly

Benefits

Comp & perks

Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards
Continuous growth opportunities through learning, leadership development, and career advancement support