Account Manager

• Builds relationships and works closely with Brokers to help drive new and renewing commercial Individual business for Select Health.
• Acts as the liaison between brokers and internal teams such as Enrollment, Billing, Member Services, etc., working closely with the managers and technical support personnel of other departments to facilitate quick and efficient problem resolution.
• Maintains an excellent understanding of all dimensions of Select Health in order to accurately relay information.
• Exercises exceptional sales skills with brokers and clients.
• Works with brokers to meet client's needs for information and problem resolution.
• Serves as a resource for sales and technical information to brokers for individual products.
• Understands and effectively communicates information to clients and brokers.
• Identifies problems and solutions to management related to benefit designs, provider relations, billing, enrollment, compliance and other concerns.
• Works closely with marketing to communicate latest market trends and opportunities.
• Prepares and conducts formal presentations to explain medical and dental benefits as well as Select Health value adds to brokers.
• Travels and spends time at broker locations to educate and provide superior service to client groups, strengthen relationships, and heighten the visibility of Select Health.

Senior Account Manager

Manager

• Provides care management services for Select Health members across all lines of business.
• The nurse care manager works collaboratively with physicians and other members of the health care team to improve the health of patients with chronic conditions or complex needs.
• The position educates patients and caregivers to help them manage their health care needs.
• The incumbent facilitates communication, coordinates services, addresses barriers, and promotes optimal allocation of resources while balancing clinical quality and cost management.
• This position is responsible for developing, documenting and implementing care plans, which will provide the appropriate resources to address social, physical, mental, emotional, spiritual, and supportive needs.
• Identifies members unable to adhere to a medical plan or members that require complex additional assistance and enrolls and follows these members in longitudinal care management services.

Care Manager

Support Engineer

• Provides application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards.
• Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications, while supporting product management activities.
• Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
• Documents current and future-state workflows and recommends technical and functional design solutions to support business needs.
• Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
• Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions.
• Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals.
• Adheres to documentation, change management, and configuration management standards.
• Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity.
• Participates in the creation and delivery of training materials and knowledge-based documentation for peers, end users, and other team members.
• Configures and integrates electronic and mechanical hardware with software solutions to meet defined functional requirements.
• Develops an understanding of business reporting needs and supports reporting solutions for end users.
• Participates in on-call rotations and command center activities, as applicable.
• Attends and actively participates in team, project, and department meetings to promote communication, collaboration, and information sharing.
• Works with project requesters to define and deliver minimum viable products (MVPs) for requests submitted in ServiceHub.
• Requests and coordinates resources for projects and enhancement efforts using the ServiceHub Resource Planning process.

Application System Technical Analyst

Architect

• assists and manages the development, implementation, and oversight of system-wide design standards.
• ensures that planning, design, and construction activities across all care sites align with established standards and construction requirements.
• responsible for maintaining and promoting consistency in the application of unified design standards.
• integrates regulatory requirements, industry best practices, and operational needs into the design and construction standards.
• serves as a key representative of Intermountain Health, collaborating with external Architects, Engineers, Contractors, State Agencies, Building Officials, Vendors.
• responsible for compliance with federal, state, local, and other regulatory bodies including The Joint Commission, OSHA.
• tracks and maintains appropriate documentation from industry trends, regulatory changes, and best practices to update standards.
• conducts research on emerging trends in healthcare design, patient experience, technology integration, infection control.
• develops and leads project teams.

Healthcare Design and Architectural Standards Manager

Analyst

• provides compensation support and analysis for the Director of Physician Compensation
• collaborates with others to deliver Market Survey Analysis and work with Compensation Market Data
• participates in approximately 8 salary surveys and analyzes survey data
• performs Fair Market Value (FMV) analysis of physician compensation
• reviews various calculations and spreadsheets for accuracy and completeness

Physician Compensation Analyst

• Provide application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards
• Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications
• Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware
• Documents current and future-state workflows and recommends technical and functional design solutions to support business needs
• Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support
• Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions
• Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals
• Adheres to documentation, change management, and configuration management standards
• Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity

Application Analyst

Account Executive

• Provides extraordinary care to our customers through friendly, courteous, and professional service
• Identifies appropriate payment details and saves back-up as appropriate
• Researches, validates and makes adjustments to payment postings
• Follows up in accordance with procedures and policies with an overall goal of account resolution
• Utilizes resources to find payment documentation and interpret payer contracts
• Initiates payer recoupments, payer refunds, and patients refunds where applicable
• Operates computers and other office equipment, as well as various computer software
• Trains new and existing associates

Patient Account Associate Tier II, Credit Balances

• The RCO Revenue Integrity Analyst is responsible for appropriate charge capture, assigned account, claim edits and/or charge edits for an assigned service line.
• This position will support the maintenance of consistent charge capture or charge edits to ensure regulatory compliance and revenue optimization for assigned service line(s).
• Analyzes data, develops reports, reviews trends and recommend enhancements as defined by the revenue practice leadership team.
• Participates, researches and follows-up on topics presented at department and system-wide initiatives.
• Monitors for positive or negative trends in coding, charge capture and/or editing processes to improve teams' performance.
• Researches and stays current on CMS, federal and state regulations, payor guidelines, ensuring compliance and alignment with charge, coding and charge edits.
• Provides education and guidance to revenue cycle and clinical operations on report development, charge capture accountability and revenue monitoring.
• Performs extensive data mining, regulatory and payer policy review, abstracting of financial and clinical information from various sources

Revenue Integrity Analyst

Financial Planning and Analysis

• This position provides analysis and reports related to budgeting, strategic planning, activity based costing, variance, patient accounts and operations data
• Provides decision support to management
• Able to conceptualize and create effective data extracts from both the GL and decision support systems
• Develops and tests complex projection models
• Communicates effectively with site and system financial leadership
• Responsible for managing scope and completion of work, meeting deadlines, and providing deliverables to the customers or end users
• Maintains project management information system (PMIS) data on individual capital construction projects
• Coordinates and maintains processes for effective capital construction project budget preparation, tracking, monitoring and reporting

Senior Financial Analyst

Procurement

• responsible for collaborating with internal stakeholders such as Category Management, Legal, Compliance, and others as necessary to gather information and requirements
• using that information to inform negotiation strategy
• take to market recommendations
• contract template selection
• drafting and executing contracts that support Intermountain’s best interests and while mitigating risk.
• negotiates pricing and terms
• manages project and work requests
• contract repository entries as relevant
• collaborates on business requirements
• content scope of initiatives
• expectations of the requests
• quality measures
• sets strategy and reasonable milestone timelines with internal customers

Strategic Sourcing Specialist

• Leverages expertise to collaborate with end users, operational leadership, revenue cycle teams, and ITDS.
• Provides on-site support through rounding, assessments, training, and identifying efficiency opportunities.
• Promotes standardized workflows and recommends system optimizations.
• Supports patient access activities such as workflow documentation, denial prevention, and cash collections.
• Serves as a subject matter expert in patient registration, scheduling, and check-in/check-out.
• Provides direct project support for new clinics, departments, and acquisitions projects.

Patient Access Manager

Program Manager

• Oversee all aspects of Project Life Cycle – single accountable party for program/project execution.
• Responsible for assembling and managing the project team, planning, organizing, identification of required resources for a project and the acquisition of those resources to achieve the project objectives.
• Rigorously manage scope, budget, schedule, risks to include mitigation strategies and management of up to 5+ projects, depending on scale and scope of projects.
• Oversee all aspects of Program Life Cycle within the assigned program portfolio – responsible to coordinate across projects and their associated dependencies, including resource coordination and milestones.
• Provides capacity management oversight for program level projects and teams.
• Leads project managers in best practice execution, adherence to standards, and project performance.
• Leads team of project managers if more than one project manager is required for larger projects or programs.
• Responsible to develop, monitor, and track multiple project and program-level projects simultaneously including measurements for benefit-value realization and return on investment metrics.
• Validate financial forecasts and expected benefits – reconciles resources and other project expenses and tracks actual value to expected results.
• Serves as a mentor and coach for other project management roles within and across teams.
• Lead and collaborate with others in the development, implementation, and adoption of standards, processes and tools related to program and project management and associated governance.
• Project Managers assigned within a unique service area designated as a technical specialty area for project management (e.g., information technology, construction management, etc.) are accountable to apply specific technical specialty area requirements and skills necessary to successfully plan and deliver for projects in that area.

• Provides support to stakeholders by analyzing and diagnosing system issues, determining root cause, and implementing appropriate resolutions.
• Gathers, validates, and translates business and technical requirements into functional and technical design specifications, providing product management support as needed.
• Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
• Documents and recommends workflow improvements and technical or functional designs to support business needs.
• Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
• Resolves incidents, problems, and service requests in accordance with defined service levels and departmental standards.
• Serves as Project Manager for small to mid-sized projects involving multiple teams, completing assigned PM responsibilities.
• Collaborates effectively with peers, internal stakeholders, and external vendors.
• Adheres to documentation, change management, and governance standards.
• Develops and contributes to training materials and knowledge-based documentation for peers, end users, and other team members.
• Configures and integrates electronic and mechanical hardware with software solutions to meet functional and technical specifications.
• Develops and understands business reporting needs to support end users and operational decision-making.
• Participates in on-call rotations and command center responsibilities, as required.
• Assists in developing and maintaining testing plans and test scripts to validate system functionality, outputs, and integrity.
• Attends and actively participates in team, project, and departmental meetings to support collaboration and information sharing.
• Works with project requestors to define and deliver minimum viable products (MVPs) for demands submitted through ServiceHub.
• Requests project and enhancement resources using the ServiceHub Resource Plan process.

Application System Technical Analyst – Staff

Accounting Manager

• Oversee the accounting operations and internal control processes of Select Health
• Provide accounting assistance on various projects
• Provide monthly variance explanations to senior management of actual performance compared to the annual plan and quarterly reforecast
• Provide analysis and support for technical accounting areas
• Participate in job-related internal control initiatives
• Ensure financial accounting and reporting is in compliance with U.S. generally accepted accounting principles (U.S. GAAP)
• Maintain a strong system of internal controls
• Hire, train, develop and retain competent personnel
• Coordinate with internal and external audit teams.

IMH

Senior Account Manager

Care Manager

Application System Technical Analyst

Healthcare Design and Architectural Standards Manager

Physician Compensation Analyst

Application Analyst

Application Analyst

Patient Account Associate Tier II, Credit Balances

Revenue Integrity Analyst

Senior Financial Analyst

Strategic Sourcing Specialist

Patient Access Manager

Program Manager

Application System Technical Analyst – Staff

Accounting Director