Systems Engineer

• Reviews change requests to ensure consistency and compatibility with existing systems
• Troubleshoots configuration issues, and identifies modifications needed to resolve
• Leverages configuration systems, business knowledge, and effective communication skills to implement required business functions with turn-around time within established SLAs
• Analyzes straightforward business requirements and performs system configuration analysis, design, coding, and unit testing following established processes, standards, and procedures
• May develop or assist with the development of prototype configuration to support solutions
• Analyzes and designs configuration needed to meet changing regulatory requirements
• Escalates issues appropriately and resolves escalated issues in the manner and timeframe directed
• Provides estimates with a reasonable level of accuracy to successfully complete activities
• Identifies situations where configuration cannot fully meet the requirements
• Works with management to identify the associated business processes needed
• Provides concise status updates in huddles and regularly documents the status of requests within a change management system according to department processes
• May work independently on assignments as well as collaborating with a team
• Assists with projects at the direction of management
• Acquires and maintains an understanding of the technical and functional architecture of assigned systems

Business Systems Support Analyst I

Advanced Practice Provider

• Work with a team of healthcare professionals committed to providing quality care and excellent patient experience
• Provide care in clinic, supporting both obstetric and gynecologic patients
• Spend majority of time providing annual well-woman visits, establishing care and follow up visits, and limited urgent care
• Place IUDs, Nexplanon (if certified), routine in-clinic procedures, and assist with surgical preparation activities
• Primarily work in a clinic setting with evolving role into Hybrid Position – including both In-person & Tele-Health Patient encounters

Advanced Practice Provider – Women's Health, OB/GYN

Business Analyst

• Support the structure, functionality, and ongoing operations of the accounting system
• Resolve errors and research data discrepancies
• Perform root cause analysis
• Act as a subject matter expert for Accounting and Finance caregivers
• Provide guidance on system functionality and reporting tools

Senior Business Operations Analyst – Accounting

Manager

• Provide support and guidance to the Category Management team related to variation of supplies, procedural analytics, market trends, data utilization and rationalization
• Gather data and information needed for presentation for the Value Analysis meetings
• Facilitate VAT meetings as deemed necessary
• Lead in the management of evaluating new technologies, quality control processes, define, and communicate standards
• Provide training and process improvement for various workflows
• Assist with interpretation of data and make recommendations
• Interaction with clinical teams at the care sites and system clinical teams in conjunction with Category Managers
• Identify and implement opportunities for cost savings and value creation through optimal product utilization and rationalization
• Ensure alignment of supply chain strategies with best clinical practices to enhance patient care and operational efficiency
• Lead initiatives to drive cost optimization without compromising clinical outcomes
• Actively support the clinical value analysis program to evaluate and select products based on clinical efficacy and cost-effectiveness
• Collaborate with the value analysis team to ensure the correct data is used in evidence-based decision-making and standardized practices across the enterprise

Clinical Value Analysis Manager

• Coordinates and manages the care of patients with chronic or complex conditions
• Works collaboratively with physicians, interdisciplinary teams, individual patients, and families
• Performs comprehensive care continuum process including assessment, planning, implementation, coordination, monitoring, and evaluation
• Advocates for, educates, and coaches patients, families, and caregivers on treatment options
• Supports goal-setting and development of self-care skills
• Facilitates communication and coordination among members of the healthcare team

RN Care Manager

Director

• Responsible for the development, execution, and optimization of the organization’s value-based care (VBC) strategy across Medicare Advantage and other risk-based lines of business.
• Provides enterprise leadership for provider risk arrangements, payment model design, performance management, and the integration of clinical, financial, and operational strategies to improve quality, experience, and total cost of care.
• Partners closely with executive leadership, provider organizations, and internal clinical and financial teams to advance value-based transformation while maintaining strong provider relationships and financial sustainability.
• Leads the organization’s approach to value-based contracting and performance strategy.

Value Based Care Director

Representative

• The Provider Relations Executive (PRE) is the point person and key liaison between Intermountain Healthcare and referring providers
• Make routine office visits to referring offices, deliver key Intermountain messaging, develop relationships with practice leaders, physicians and staff
• Reinforce appropriate utilization of Intermountain services, coordinate issue resolution, and act as a liaison between the referring office and Intermountain Healthcare
• Qualify potential referral generating sources, strengthen relationships with existing referral sources, determine provider and patient needs, and effectively communicate solutions
• Maintain impeccable records of visits, expenditures, and mileage

Outreach Provider Relations Representative

Scheduler

• Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department.
• Complete any administrative work that goes along with scheduling the appointment.
• Transcribe any external orders from Physician.
• Handle high call volumes for multiple locations and departments.
• Utilize multiple systems to perform all scheduling functions as needed.
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.

Central Scheduler I

Pharmacist

• Review patient charts to verify most recent provider visits
• Gather and review relevant clinical information to support refill requests
• Prepare and document refill authorization requests using pharmacy technology systems
• Ensure all required clinical criteria and documentation are complete prior to pharmacist review
• Route completed refill requests to the pharmacist for final verification and processing
• Communicate with pharmacists and care team regarding missing information or concerns
• Identify potential safety concerns or gaps in care and escalate appropriately
• Maintain accurate documentation in the patient record
• Work collaboratively as part of a large, remote team

Pharmacy Technician – Refill Authorization

Research Analyst

• This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support
• Fully remote but must travel as needed for mandatory meetings, site visits and go-lives
• The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle
• The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects
• The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Senior Epic Research Analyst

Analyst

• Responsible for performing standard-level work to support assigned information technology applications
• Participate in the planning, design, implementation, maintenance, and ongoing optimization of application solutions
• Provide day-to-day operational support to ensure system reliability, performance, and end-user satisfaction
• Manage small to mid-sized projects related to assigned healthcare applications and related technologies throughout their full lifecycle
• Analyze, diagnose, and resolve incidents, issues, and problems in accordance with established service levels and department standards
• Document current and future-state workflows and recommend technical and functional design solutions to support business needs.
• Collaborate effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals.

Application Analyst

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• The staff analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle.
• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specification while providing product management.
• Configures, test, installs, implements, monitors, and maintains common and complex systems.
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams.

Beaker Application Analyst

Patient Service Representative

• Serves as the first connection between Intermountain and patients.
• Ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Customer Support

• A Customer Service Associate I – Bilingual is responsible for handling inbound and outbound calls to assist Spanish-speaking and other patients with billing inquiries, complaints, and requests.
• The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.
• Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries.
• Utilizes various computer systems to resolve patient billing questions and document interactions.
• Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
• Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Bilingual Customer Service Associate

Student

• Participates and is involved in a variety of projects that support the needs of the department/facility: Works with the members of the team to identify solutions and performs tasks that accomplish individual and team goals
• Gains knowledge of the department's/facilities functions: May job shadow various roles within the department in order to understand their role in the organization
• May be assigned one or more specific projects during the internship. Demonstrates an understanding of the process and accountability for the results/outcomes
• Provides staff operational/clerical support to the department/facility as needed

IMH