IGS Energy

Supervisor

• Champion IGS culture and vision through strategic department initiatives and team development
• Develop a team that supports diverse and competing priorities
• Lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values
• Build relationships within the team by providing coaching, motivation and development
• Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross-selling
• Demonstrate effective leadership by developing and documenting team member performance through side-by-side coaching, call reviews/calibrations, performance evaluations, and goal setting
• Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate
• Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs
• Challenge and develop team through goal setting, coaching, and accountability conversations
• Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations
• Lead the talent acquisition process including training and onboarding

Supervisor, Solutions Center – IGS Inbound

Graphics Designer

• Create visually compelling and effective digital experiences across websites, landing pages, email campaigns, paid media, social media, and mobile platforms.
• Serve as a champion of the IGS brand, ensuring consistency while helping evolve and strengthen brand expression over time.
• Provide design guidance and expertise to project teams, serving as a trusted resource for visual communication and design best practices.
• Partner with marketing and development teams to create, maintain, and optimize website and landing page experiences within CMS platforms.
• Design and execute creative assets for end-to-end marketing campaigns that span multiple channels and formats.
• Approach projects strategically by understanding business objectives, audience needs, and desired outcomes before developing creative solutions.
• Manage projects independently from concept through final production, including planning, execution, revisions, and delivery.
• Build strong working relationships across Marketing and the broader organization through curiosity, collaboration, and trust.

Digital Designer

Sales Development Rep

• Generate and qualify leads for residential solar through high-volume outbound prospecting, including phone calls, email outreach, and SMS communication
• Engage with prospective customers to introduce residential solar solutions, assess initial interest, and determine qualification based on established criteria (homeownership, energy usage, and eligibility factors)
• Schedule qualified appointments for Solar Account Managers, ensuring all required information is captured and accurately documented
• Execute structured follow-up efforts to confirm appointments, improve show rates, and maintain consistent multi-touch engagement with prospective customers
• Collaborate closely with Solar Account Managers to ensure high-quality appointment handoff and alignment on prospect expectations

Sales Development Representative – Solar

Customer Specialist

• Deliver exceptional customer experiences by proactively building rapport driven by both business and personal needs
• Speak to IGS sustainability initiatives and the value of green energy
• Effectively educate on all IGS residential commodity and warranty markets along with associated products and services while driving sales and retention
• Conduct proactive consultative analysis to identify and act upon opportunities to support various lines of business through up-sell and cross-sell conversations
• Achieve all customer experience, retention, and sales standards set for the department
• Offer customized solutions and product education to customers while following established departmental goals, policies, and procedures
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Assist customers with setting up new service, processing payments, and arranging payment plans
• Handle sensitive customer information
• Provide follow up on customer inquiries to ensure resolution satisfies customer and meets internal expectations
• Complete additional duties and responsibilities as assigned

Customer Solutions Specialist

Bilingual

• Deliver exceptional customer experiences through a natural conversation style
• Educate on all IGS products and services that result in customer sales and retention
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
• Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
• Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
• Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

Customer Solutions Specialist, Bilingual

Account Executive

• Generate business by working an assigned territory selling natural gas, electricity and utility line protection and generating leads.
• Use a consultative selling approach; increase customer’s awareness of choice as well as competitive advantage over other energy providers; provide potential customer with pricing and effectively close the sale.
• Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
• Keep detailed records of sales activity via CRM technology on an iPad.
• Develop collaborative working relationships with other sales representatives.

Territory Sales Consultant

Sales

• Generate new business through outbound sales channels
• Work directly with customers through the entire sales process to offer customized energy solutions
• Deploy value-based selling approach by providing exceptional experiences through professional verbal and written communications
• Focus on educating and building long term relationships with customers, no high-pressure sales
• Plan and execute in-person sales meetings with prospective customers
• Work with market aligned Regional Sales Managers to learn Outside Sales processes, generate leads, and close sales opportunities for large C&I customers
• Use CRM and other tools to follow established business processes, maintain customer information, and ensure quality of the sale
• Meet and exceed performance, customer satisfaction, and goals
• Work in a fast-paced environment with the need to multi-task and adapt quickly

Regional Sales Associate

Account Manager

• Support the management and retention of existing clients in a specific region to ensure maximum customer retention.
• Assist in building relationships with existing clients, emphasizing client education and serving as a trusted resource to foster long-term, mutually rewarding relationships.
• Support the renewal process for customers’ annual purchase contracts, working with senior team members to identify opportunities to extend contracts.
• Help manage sales activities by utilizing company marketing materials, educational resources, and local relationships.
• Assist in maintaining and identifying opportunities to improve the profitability of customer accounts.
• Help troubleshoot and address issues in the book of business, escalating as needed.
• Provide customers with updated information on opportunities and pricing trends.
• Assist in client meetings (virtual or in-person) with senior team members, with travel as necessary.
• Perform other duties as assigned to support the team and grow your expertise.

Associate Commercial Account Manager

• Assist in building relationships with existing clients, emphasizing client education and serving as a trusted resource to foster long-term relationships.
• Support the renewal process for customers’ annual purchase contracts with IGS, working with senior team members to identify opportunities to extend contracts.
• Help manage sales activities by utilizing company marketing materials, educational resources, and local relationships to support account growth.
• Support contractual obligations and communications for a book of 350-450 existing commercial accounts under the guidance of senior team members.
• Assist in maintaining and identifying opportunities to improve the profitability of customer accounts.
• Help troubleshoot and address issues in the book of business, focusing on client retention and satisfaction.
• Provide customers with updated information on opportunities and pricing trends within the natural gas futures market.
• Assist in client meetings (virtual or in-person) with senior team members, traveling as necessary.
• Perform other duties as assigned to support the team and grow your expertise.

Customer Support

• Provide strategic and operational leadership to a team of managers and senior professional-level employees within the Solutions Center.
• Oversee a high-volume, multi-functional customer care operation.
• Accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve.
• Champion SCANA Energy's commitment to customer experience and ensure alignment with brand standards.
• Lead a multi-layered Customer Care organization including frontline call center teams.
• Build, develop, and sustain a strong leadership team while ensuring strong people leadership, performance management, and talent development practices.
• Drive modernization of customer care tools, processes, and performance metrics.
• Own and operationalize the SCANA Energy brand voice across all customer touchpoints.
• Partner with Marketing, Product, and senior leadership for brand promise and customer experience alignment.
• Implement governance and quality assurance to continue to improve customer perception and satisfaction.

Director, Customer Care

• Provide strategic and operational leadership to a team of managers and senior professional-level employees within the Solutions Center.
• Oversee a high-volume, multi-functional customer care operation including customer service, retention, renewal, and back-office support teams.
• Accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve.
• Champion SCANA Energy’s commitment to customer experience by shaping and sustaining a consistent brand voice across all customer interactions.
• Ensure every touchpoint aligns with enterprise brand standards and delivers a seamless, high-quality experience.
• Balance execution of near-term priorities with long-term strategy, driving operational excellence, cultural alignment, and market competitiveness.

Operations

• Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business.
• Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.
• Collaborating with your direct Lead to provide support to the team, while maintaining processes and achieving goals set.
• Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquiries.
• Completes projects for Residential Solar related to process improvements, market research and consumer compliance.
• Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members.
• Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.
• Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.

Senior Residential Solar Operations Specialist

Brand Manager

• Act as primary liaison between SCANA Energy and our brand activation agency to collaborate on strategy development and execution on events, partnerships and customer-focused initiatives.
• Understand, track and articulate how spend on partnerships and activations translates into supporting strategic business goals, including increasing brand awareness and customer acquisitions.
• Use business goals as a basis to curate appropriate partnerships and associated activations (sports, community, etc.).
• Maximize sponsorship assets to drive prospect contact information collection to be leveraged by Marketing to convert potential leads into sales conversions.
• Research, identify and propose potential new partnership opportunities that align with SCANA Energy brand pillars.
• Ensure partners meet or exceed contractual obligations for marketing and activation goals established by SCANA Energy.
• Coordinate delivery of assets between agency and sponsorship partners and ensure timelines are met.
• Serve as SCANA Energy point of contact for activation events, coordinating logistics for in-person and virtual events, including vendor management and distribution of promotional materials.
• Act as brand ambassador to represent SCANA Energy at local events.
• Capture engaging moments from events for social media amplification.
• Maintain calendar of events.
• Organize and manage timelines and resources to ensure events run smoothly.
• Maintain documentation regarding current assets, added value and contractual status.
• Oversee administrative functions.

Senior Brand Strategy, Activation Specialist

Full-stack Engineer

• Manage daily operational, maintenance, and project work within the Application Development team
• Lead, motivate, and engage team members to cultivate a culture of excellence
• Write SOLID code using test-driven development methodologies
• Design, code, configure, unit test, and deploy applications that meet technical and business specifications
• Execute development tasks in accordance with project timelines
• Develop strong relationships with internal customers by engaging them in Agile development projects
• Ensure technical debt is kept low by maintaining a clean, quality code base
• Participate in requirements definition sessions with analysts, end-users, and management
• Mentor and conduct code reviews for less senior developers.

Supervisor, Solutions Center – IGS Inbound

Digital Designer

Sales Development Representative – Solar

Customer Solutions Specialist

Customer Solutions Specialist, Bilingual

Territory Sales Consultant

Territory Sales Consultant

Regional Sales Associate

Associate Commercial Account Manager

Associate Commercial Account Manager

Director, Customer Care

Director, Customer Care

Senior Residential Solar Operations Specialist

Senior Brand Strategy, Activation Specialist

Software Engineering Lead