Senior Residential Solar Operations Specialist

IGS Energy

Senior Residential Solar Operations Specialist responsible for various operations tasks within IGS’s solar business. Collaborating with teams to ensure efficient processes related to customer service and billing operations.

Posted 6/16/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $55,500 - $88,800 per yearWebsite

About the role

Key responsibilities & impact

Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business.
Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.
Collaborating with your direct Lead to provide support to the team, while maintaining processes and achieving goals set.
Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquiries.
Completes projects for Residential Solar related to process improvements, market research and consumer compliance.
Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members.
Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.
Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.

Requirements

What you’ll need

5+ years previous customer service experience
At least 2 years’ experience in “TPO” (Third Party Owner) solar related Customer Resolution preferred
College degree in Business Administration, IT, Operations, or other applicable field of study a plus
Energy experience a plus
Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)

Benefits

Comp & perks

Comprehensive coverage including medical (plus free telehealth)
Dental, vision, and employer health savings account contributions.
Robust support through Headspace and free mental healthcare visits for you and your dependents.
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceprocess improvementsmarket researchconsumer compliancedocument managementcontract managementauditingcross trainingMS Office Applications

Soft Skills

collaborationintegrityteamworkproblem-solvingcommunication