Customer Solutions Specialist, Bilingual

IGS Energy

Customer Solutions Specialist engaging customers in IGS energy's sustainability journey. Delivering exceptional customer experiences while educating on products and driving sales in a remote role.

Posted 6/30/2026full-timeRemote • Alaska, California, District of Columbia, Hawaii, North Dakota, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $37,140 - $54,670 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer experiences through a natural conversation style
Educate on all IGS products and services that result in customer sales and retention
Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

Requirements

What you’ll need

High school diploma or equivalent
Must be fluent in both English and Spanish
2 years’ experience in a customer facing environment preferred
Possess strong interpersonal, verbal, and written communication skills and be results oriented
Excellent customer experience and conversational skills
Possess ability to identify and overcome customer objections
Ability to multitask effectively and adhere to a weekly set schedule
Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment
Basic knowledge of Windows, MS Office Suite, and Internet Explorer

Benefits

Comp & perks

Comprehensive coverage including medical (plus free telehealth)
Dental, vision, and employer health savings account contributions
Robust support through Headspace and free mental healthcare visits for you and your dependents
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SalesCustomer RetentionMultitaskingObjection HandlingPerformance Metrics

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationAdaptabilityResults Orientation