Supervisor, Solutions Center – IGS Inbound

IGS Energy

Solutions Center Supervisor developing team and enhancing IGS residential products. Championing culture through leadership, coaching, and strategic initiatives in a fast-paced environment.

Posted 7/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $61,050 - $97,680 per yearWebsite

About the role

Key responsibilities & impact

Champion IGS culture and vision through strategic department initiatives and team development
Develop a team that supports diverse and competing priorities
Lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values
Build relationships within the team by providing coaching, motivation and development
Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross-selling
Demonstrate effective leadership by developing and documenting team member performance through side-by-side coaching, call reviews/calibrations, performance evaluations, and goal setting
Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate
Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs
Challenge and develop team through goal setting, coaching, and accountability conversations
Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations
Lead the talent acquisition process including training and onboarding

Requirements

What you’ll need

High school diploma or equivalent – college degree preferred
One or more years’ experience in a leadership role, preferably in a service/operations-related environment
Proven ability to train and develop teams with a high degree of responsiveness, reliability, and integrity
Able to prioritize and coordinate several tasks simultaneously, functioning well under pressure in order to meet time constraints and deadlines
Excellent verbal and written communication skills
Able to lead effectively in a fast-paced, growth-oriented work environment
Demonstrate effective conflict resolution skills
Proficient with MS Office Suite
Ability to work a flexible schedule including evenings and possible Saturdays

Benefits

Comp & perks

Comprehensive coverage including medical (plus free telehealth)
Dental, vision, and employer health savings account contributions
Robust support through Headspace and free mental healthcare visits for you and your dependents
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationMotivationResponsivenessReliabilityIntegrity