Customer Solutions Specialist

IGS Energy

Customer Solutions Specialist at IGS Energy building customer connections through sustainability education and exceptional service. Requires flexibility for scheduling and a focus on customer experience.

Posted 6/30/2026full-timeRemote • Alaska, California, District of Columbia, Hawaii, North Dakota, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $35,060 - $52,590 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer experiences by proactively building rapport driven by both business and personal needs
Speak to IGS sustainability initiatives and the value of green energy
Effectively educate on all IGS residential commodity and warranty markets along with associated products and services while driving sales and retention
Conduct proactive consultative analysis to identify and act upon opportunities to support various lines of business through up-sell and cross-sell conversations
Achieve all customer experience, retention, and sales standards set for the department
Offer customized solutions and product education to customers while following established departmental goals, policies, and procedures
Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
Assist customers with setting up new service, processing payments, and arranging payment plans
Handle sensitive customer information
Provide follow up on customer inquiries to ensure resolution satisfies customer and meets internal expectations
Complete additional duties and responsibilities as assigned

Requirements

What you’ll need

High school diploma or equivalent
2 years’ experience in a customer facing environment preferred
Strong interpersonal, verbal, and written communication skills
Excellent customer experience and conversational skills
Ability to identify and overcome customer objections
Ability to multitask effectively and adhere to a weekly set schedule
Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Benefits

Comp & perks

Comprehensive coverage including medical (plus free telehealth)
Dental
Vision
Employer health savings account contributions
Robust support through Headspace and free mental healthcare visits for you and your dependents
Extensive assistance with Maven
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
Strong financial foundation with a 401(k) plan
Company match
Access to financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
A wide range of additional perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer EducationConsultative SellingProblem ResolutionPayment ProcessingService Setup

Soft Skills

Verbal CommunicationWritten CommunicationRapport BuildingObjection Handling