IDEXX

Account Executive

• Create demand for IDEXX products and services
• Sell IDEXX Rapid Assay tests and other specialized diagnostics
• Conduct regular virtual sales interactions
• Collaborate effectively with colleagues across the ecosystem
• Process customer orders
• Develop and maintain strong product and service expertise

Inside Sales Representative

Implementation Specialist

• Training veterinary professionals on how to use ezyVet, specific to their role in the clinic.
• Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
• Problem solve, understand the clinics needs and workflows to configure the software appropriately
• Change management with the clinic
• Build and deliver webinar based training and configuration curriculum.
• Manage an assortment of projects all at different stages
• Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.

Enterprise Implementation Specialist

Solutions Engineer

• Supervise day-to-day activities within the Veterinary Software Implementation department
• Assign work, monitor activities, evaluate and coach performance
• Administer employment actions, provide coaching and guidance to staff
• Manage or provide guidance on escalated or critical issues with clients
• Communicate with other related departments to coordinate work and resolve issues
• Cultivate strong internal and customer business relationships
• Provide ecosystem support around Implementation understanding across IDEXX
• Provide input to department policies, procedures, and training content
• Utilize data, metrics and system tools to ensure efficiency and maximize customer experience
• Identify problems, obstacles, and opportunities and proactively take action to address issues

Software Implementation Manager

• Lead multi-site rollouts of veterinary software for enterprise customers.
• Manage multi-site software rollouts, ensuring requirements, timelines, budgets, and customer satisfaction goals are met.
• Keep stakeholders informed about progress, risks, and expectations.
• Create detailed rollout plans and schedules using templated onboarding plans within GuideCX.
• Document project activities, identify obstacles, track costs, and report results.
• Structure teams efficiently and delegate tasks.
• Manage resources, budgets, timelines, and project scope.
• Perform risk management by identifying potential issues early and developing mitigation strategies.
• Build relationships with internal teams, hospitals, stakeholders, and sponsors.
• Work within Project Management and cross-functional teams for process improvements.
• Develop training requirements and conduct training sessions as necessary.
• Some travel required - up to 25% for conferences, training events, and client engagements.

Software Implementation Project Manager

Sales Development Rep

• Maintaining a robust pipeline of sales opportunities in a high-volume outbound calling and email environment
• Lead IDEXX WebPACS, CardioPet and Telemedicine product sales pursuits within assigned territory, handling opportunity identification and customer nurture journey
• Responsible for booking product demonstrations for the Veterinary Imaging Consultant and Diagnostic Imaging Specialist using a collaborative approach
• Develops, implements, and maintains lead generation network with the IDEXX field sales ecosystem for the assigned territory
• Consistently achieves quarterly & annual quotas
• Is accountable for collaboration with Companion Animal Group(CAG) Commercial team to ensure customer’s overall satisfaction with IDEXX
• Gathers feedback from customers to contribute to product development, sales and marketing strategy, and activities
• Positively promotes and represents the IDEXX brand

Sales Development Representative – Imaging

Consultant

• Provide phone consultations regarding laboratory results, diagnostic testing and treatment options to IDEXX customers
• Know proper specimen handling techniques for laboratory specimens for lab processing and interferences in the sample that may affect the test results
• Know tests offered by IDEXX Reference Laboratories, specimen requirements for tests
• Meet caseload and turnaround expectations, and be accessible for client consultations during regular working hours
• Maintain proficiency and continually develop medical knowledge by attending at least one continuing education meeting per year
• Participate in scheduled consulting service meetings via teleconference

Small Animal Internal Medicine Consultant

Customer Success Manager

• Managing the relationship between IDEXX and a targeted subset of Vello customers
• Expanding the lifetime value of the customer
• Assisting with the setup and configuration of Vello along with integration features within practice management systems
• Providing education on best practices for Vello Client Communications
• Being the voice of the customer and focused on their continued success with IDEXX products and services
• Working closely with Sales Professionals, Product Managers, and Marketing Teams to develop strategies to maintain and expand account portfolio
• Utilizing a wide array of programs including Gainsight, Salesforce, GuideCX, JIRA, Outlook, Excel, etc. to plan, execute, and measure customer engagement efforts
• Performing variety of customer service activities for internal and external customers
• Providing information, resolving issues, and ensuring customer satisfaction
• Responding to customer phone and other communications, addressing questions/issues/problems/concerns.

Procurement

• Act as a primary Ariba subject matter expert, providing end-user support and training for Guided Buying and B&I processes
• Drive change management initiatives, fostering adoption through influence, persuasion, and action-oriented leadership
• Collaborate with the Ariba enablement team and Catalog Manager to recommend suppliers and manage Supplier integration
• Manage the Procurement Operations Desk (POD), ensuring timely approval and processing of purchase requisitions and orders
• Prepare and process purchase requisitions, purchase orders, quotes, contracts, and blanket purchase orders (BPOs) using Ariba
• Monitor supplier order confirmations and audit against purchase orders for accuracy in delivery dates, quantities, and pricing
• Partner with reference labs, accounts payable, and operations stakeholders to ensure seamless procurement processes
• Lead continuous improvement projects to enhance Procure-to-Pay efficiency and compliance
• Write and maintain work instructions, processes, and procedures to standardize operations
• Generate and publish Ariba reports to support data-driven decision-making
• Manage supplier relationships, ensuring contractual commitments are met and optimal pricing achieved
• Troubleshoot delivery, pricing, and quality issues, implementing solutions and communicating resolutions to stakeholders

Senior Ariba Procurement Specialist

Events

• Lead end-to-end planning and delivery of events across Australia and New Zealand
• Manage stakeholder engagement and vendor relationships
• Oversee event logistics and on-site execution
• Project manage multiple events simultaneously
• Create supporting event content and materials

Commercial Events Coordinator

Customer Support

• Work closely with Field Sales Professionals and Customer Support
• Develop strategies to maintain and grow Customer Accounts
• Install, onboard, and train clinic staff on IDEXX products
• Identify additional customer needs and present solutions
• Assist with critical customer need visits
• Provide onsite technical support
• Adjust schedule to attend customer and industry events
• Utilize programs to plan customer visits and manage schedule

Field Support Representative

Support Engineer

• Work with a team to provide Telemedicine customers with an exceptional onboarding experience
• Utilize technical skills to configure systems and/or integrate with IDEXX products and services
• Educate customers on the ideal workflow and industry best practices

Technical Support, Onboarding Specialist – Telemedicine

• Instruct on the use of in-house diagnostic analyzers
• Coordinate and assist with equipment installations
• Troubleshoot hardware technical problems
• Assist with software integration issues
• Ensure consumables needed to run tests are ordered

Technical Support Consultant, Czech – Polish Speaker

Sales

• Communicating the true value of veterinary diagnostic and technology products
• Building strong relationships with Veterinary customers
• Engaging customers through knowledgeable interactions and business discussions
• Leveraging consultative selling techniques to translate customer needs into diagnostic solutions
• Collaborating and "co-selling" with IDEXX sales professionals
• Educating and training veterinary clinic staff about products and services
• Managing IDEXX expenses and resources in line with company guidelines

Bilingual Sales, Veterinary Diagnostics

• Act as the liaison between customers and the IDEXX laboratories
• Answer customer questions and quickly and effectively resolve issues
• Provide and clarify lab test results
• Coordinate follow-up tests on samples
• Help coordinate the pickup and delivery of samples

Customer Support Consultant, Bilingual – French, English

• Teach veterinarians how to use IDEXX tools and troubleshoot technical issues
• Manage schedule based on unique attributes and needs of customers
• Install and train clinic staff on IDEXX Analyzers
• Provide onsite technical support as needed
• Visit customers in the field daily and adjust schedule for events and emergencies