Hyatt

Events

• Review event sales contracts and schedule payments.
• Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely.
• Guide customers through the credit application process to ensure enough credit is established to cover their event.
• Make post-event invoice adjustments and corrections.
• Collect final payments and send out billing to customers.
• Report credit, payment, and billing progress to hotels weekly via account notes.
• Reconcile holding accounts to ensure payments are accurately credited toward customer accounts.
• Answer customer inquiries regarding payments and billing.

Event Billing Analyst

Risk

• Design, develop, deliver, and maintain a Learning Experience Designer (LXD) and Learning Management System (LMS) Administrator certification programs to build capability across learning teams.
• Manage day-to-day learning technology vendor relationships and LMS/Learning Experience Platform (LXP) administration in partnership with HRIT, ensuring systems support learning delivery and reporting needs.
• Support learning intake and consultation by partnering with stakeholders to assess needs, recommend solutions, and align requests to business goals, skills, and measurable outcomes.
• Support the maintenance and application of global learning design standards across blended modalities (e.g., digital, virtual, in-person), ensuring consistency, quality, and alignment to Hyatt’s experience and measurement expectations.
• Execute and maintain learning evaluation and effectiveness practices, applying frameworks (e.g., Kirkpatrick, ROI) and supporting consistent measurement across programs.
• Analyze learning and performance data to generate insights, dashboards, and recommendations, partnering with Global Talent, Functional Learning, and data & analytics teams.
• Monitor learning trends and performance data to identify opportunities for innovation and continuous improvement.
• Maintain tools, templates, and documentation that support consistent evaluation and reporting practices.
• Contribute to cross-functional initiatives that enhance Hyatt’s learning ecosystem and colleague experience.

Manager, Learning & Capability Building – Technology & Governance

Analyst

• Support administration and execution of enterprise learning programs like Compliance & Risk and Leader Learning and AI Education, ensuring timelines, deliverables, and outcomes are met or exceeded
• Partner with stakeholders to gather requirements and translate them into actionable, user-centered deliverables
• Create, curate, and refine learning content, iterating based on user feedback, data, and evolving needs
• Manage program communications ensuring clarity, consistency, and alignment
• Manage learning operations (registration, logistics, vendor payments)
• Maintain and update course curriculum, communications, and process documentation to ensure accuracy, relevance, and alignment
• Support discovery by gathering inputs, organizing insights, and identifying what matters most for users
• Gather and analyze data and metrics to inform decisions and continuously improve program impact and user experience
• Prepare and deliver executive-ready reports and presentations, translating complex data into clear insights; presents findings to leaders and drives data-informed recommendations for program improvements
• Apply independent judgment and structured problem-solving to ambiguous program challenges, synthesizing incomplete inputs into clear recommendations
• Leverage AI tools to improve speed and effectiveness

Analyst, Learning & Capability Building

Sales

• Market development, proactive solicitation, strategic group placement to meet hotel needs and exceed clients’ goals
• Build and maintain strong relationships with new and existing accounts to drive repeat and referral business
• Conduct compelling site tours that showcase the hotel’s newly transformed spaces and unique guest experience
• Develop and present customized, strategic proposals that align with client goals and maximize hotel revenue
• Manage accounts throughout the sales cycle, ensuring seamless communication and execution
• Contract negotiations and review, facilitating communication before, during and post event with clients (bill review/management) and pertinent hotel staff to ensure a high level of service
• Collaborate closely with Event Sales, Event Planning, and Operations teams to deliver exceptional client experiences
• Participate in and contribute to sales strategy conversations, event meetings, and team initiatives
• Create and update digital assets and collateral with marketing and brand
• Maintain accurate records, reporting, and pipeline management using Hyatt systems

Sales Manager – Group

• Support sales infrastructure, systems setup, and operational processes during critical ramp-up and transition periods in a Global capacity.
• Focus on tactical execution of sales systems, account management processes, market research, and sales operations.
• Work closely with internal commercial teams to build and maintain accurate sales databases.
• Manage RFP processes and support execution of strategic sales initiatives.
• Leverage sales tools to maintain account integrity and support pipeline activity.
• Conduct market research and competitive analysis to identify target accounts and business opportunities.
• Prepare reports, sales documentation, and account research to support business development and commercial initiatives.

Manager, Commercial Activation – Sales

Manager

• Support Revenue Commercial Activation initiatives for newly opening and transitioning hotels
• Build and configure hotels within the Hyatt technology stack to ensure operational readiness for launch and transition activities
• Create and maintain room type configurations, inventory structures, and rate plans across Hyatt revenue and distribution systems
• Complete and manage Global Pricing Workbooks, ensuring all pricing and revenue data is accurate, aligned, and properly documented
• Support system setup and activation for revenue-related platforms, distribution channels, and commercial applications
• Partner with internal teams including Commercial O&C, Commercial Strategy, Global Hotel Opening, Distribution, Bridge Revenue Team, to support activation timelines and commercial readiness
• Ensure hotels are accurately positioned within Hyatt systems and distribution channels prior to launch
• Conduct audits and quality checks to ensure revenue systems, room configurations, and pricing setups are functioning correctly
• Utilize internal dashboards, reporting tools, and revenue systems to track activation status and identify issues requiring resolution
• Support process improvements related to revenue activation workflows, system setup standards, and operational efficiencies

Manager, Commercial Activation, Revenue

• This role is responsible for supporting sales infrastructure, systems setup, and operational processes during critical ramp-up and transition periods for our Asia Pacific Pipeline Hotels.
• The position focuses on the tactical execution of sales systems, account management processes, market research, and sales operations to support commercial success and organizational objectives.
• This individual works closely with internal commercial teams to build and maintain accurate sales databases, complete account and market research profiles, manage RFP processes, and support the execution of strategic sales initiatives.
• The role requires strong organizational skills, attention to detail, and a working knowledge of sales systems, reporting tools, and operational processes.
• Key responsibilities include supporting negotiated transient and group sales efforts through research, account setup, and sales platform administration.

Manager, Commercial Activation – Sales, Asia Pacific

• Participate in the systems support needed on key projects and provide data-driven recommendations to leadership
• Lead or assist in the execution and implementation of various Revenue Management initiatives, partnering with cross functional departments
• Manage and oversee the CRS/RMS monthly cutover for new properties. Ensure successful implementation along with issue resolution.
• Work with vendors to define requirements to develop product enhancements from ideation to production.
• Provide Revenue Management perspective and leadership, when configuring and connecting new integrations
• Work with vendors to define, implement, test, and ensure the successful operation of systems and data feeds
• Prioritize and approve designs for integrations among Hyatt PrO (RMS), PMS, CRS, and S&C systems.

Manager, Global RM Technology

• Serve as the primary point of contact for all contracted groups and events, managing the full lifecycle from turnover to execution and reconciliation.
• Curate tailored event experiences that align with Ventana’s luxury positioning, including programming, flow, and guest touchpoints.
• Build strong, trust-based relationships with clients, ensuring a seamless and highly personalized planning process.
• Lead on-property execution for all events, ensuring flawless delivery across all departments and maintaining a visible presence with clients.
• Partner closely with Operations, Culinary, and Revenue teams to align on event strategy, logistics, and service delivery.
• Identify opportunities to enhance the guest experience while driving incremental revenue through thoughtful upselling.
• Maintain accurate and comprehensive event documentation including event orders, timelines, and internal communications.
• Oversee billing accuracy, client feedback, and relationship continuity to support repeat business.

Director of Event Planning

Communications

• Support management of brand-level U.S. PR agencies and regional PR strategy execution, incl. news engine storytelling, pitch development and proactive/reactive PR support
• Story mine and identify compelling programming, trends and business opportunities – rooted in data and regional priorities – to position Hyatt’s Classics & Essentials brands as industry leaders among target audiences
• Work with cross-functional communications teams to identify and amplify storytelling opportunities aligned to brand and business priorities
• Help bring brand PR campaigns and commercial initiatives to life across the region
• Act as day-to-day Communications resource for hotel GMs, Directors of Sales & Marketing and other property leaders: prepare, review and socialize PR materials, strategies, tools, training and resources to strengthen hotel-level storytelling and support commercial priorities
• Support openings, transitions, performance-priority hotels, and other strategic communications initiatives
• Provide counsel on PR plans and strategies, PR agency RFPs/onboarding, press trips, media visits, special project PR counsel (e.g. hotel renovations, partnerships, new restaurants)
• Cultivate relationships with key local/regional/national press to support storytelling opportunities and visibility
• Develop, edit regional communications materials, including press releases, messaging documents and briefing books, leader bios and media assets; partner with leaders and cross-functional teams on media opportunities, and speaking engagements
• Work with Director to manage regional Americas Communications budget to ensure resources are being prioritized and allocated effectively in support of regional business and communications priorities.
• Provide crisis communications support for hotel-level incidents and issues, acting as the primary point of contact for hotel teams and coordinating with Hyatt’s Global Communications Strategy & Crisis Response team as appropriate

Manager, Americas Communications, U.S. & Canada

Copywriter

• Develop copy for integrated marketing campaigns, including seasonal promotions, loyalty initiatives, partnerships and B2B communications.
• Translate creative briefs into clear, compelling and brand-aligned messaging frameworks.
• Write across channels including web, email, social, display, app and sales enablement materials while maintaining a consistent brand voice and storytelling approach.
• Collaborate with campaign leads to ensure alignment with approved strategic direction.
• Ensure tone, voice and structural consistency.
• Support localization readiness by delivering high-quality source copy.
• Balance creativity with precision, ensuring messaging accurately reflects promotional details, offer terms and legal requirements.
• Craft emotionally compelling, insight-driven messaging that strengthens brand affinity and inspires guest engagement.
• Adapt messaging for various audience segments while maintaining brand guardrails.
• Manage multiple concurrent projects within a fast-paced, high-variability environment.
• Incorporate personalization and AI-enabled content tools where appropriate to enhance efficiency.

Senior Copywriter

• Support and execute the global payment product roadmap across digital and in-property channels.
• Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
• Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
• Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
• Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
• Support development and execution of standardized certification frameworks, validation processes, and rollout plans.
• Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements.
• Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments).
• Assist with integration of payment solutions across web, mobile, and property environments.
• Monitor industry trends and recommend opportunities to improve payment capabilities.
• Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements.
• Participate in agile delivery processes across multiple workstreams.
• Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives).
• Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery.
• Support management of global payment vendors including gateways, acquirers, and fraud providers.
• Assist in vendor evaluations, onboarding, and performance tracking.
• Contribute to commercial discussions, cost analysis, and optimization initiatives.
• Lead and mentor a team of FTEs and contractors supporting payment initiatives.
• Provide clear direction, performance expectations, and regular feedback.
• Promote accountability, ownership, and delivery excellence within the team.
• Support fraud prevention initiatives and monitoring across digital and property environments.
• Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards.
• Assist in identifying and mitigating payment-related risks.
• Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs.
• Contribute to development of dashboards and reporting for leadership visibility.
• Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements.
• Assist in coordinating cross-functional teams to ensure timely and successful delivery.

Manager – Payments Team

Business Development Rep

• Lead a team of Business Development Managers responsible for creating new demand, winning share, building qualified pipeline, and converting high-potential opportunities into revenue for Hyatt branded hotels.
• Partner closely with hotel and regional leadership, analytics, and National Sales colleagues to position Hyatt to win more consistently against our competitors.
• Set clear expectations, drive accountability against key performance indicators, and partner closely with hotel, regional, and analytics leaders to identify growth opportunities and deliver top-line results.
• Provide day-to-day leadership to assigned Business Development Managers, creating clarity around priorities, performance expectations, and revenue-producing activities.
• Coach the team on prospecting, lead qualification, account research, pipeline creation, stakeholder engagement, negotiation, conversion strategy, and CRM discipline.
• Own team performance against revenue targets, pipeline generation goals, qualified lead and opportunity volume, account activation, new business production, conversion metrics, CRM activity, and productivity standards.
• Recruit, interview, hire, and onboard new Business Development Managers as the team continues to scale.
• Mentor the team on efficient use of key industry tools, including Agency 360+, Knowland Group, LinkedIn Sales Navigator, and other platforms used to identify and capture revenue opportunities.

Regional Director, Business Development – National Sales

Revenue Operations

• Identify and maximize potential revenue opportunities for a portfolio of hotels
• Gather data and conduct analysis of revenue potential generated by both transient and group travel
• Make strategic decisions, communicate effectively with the on-property hotel team, and implement the revenue strategy
• Daily review and management of Revenue Management System recommendations for room accommodation and rate inventory controls
• Ensure group inventory is managed
• Implement strategies on 3rd party internet channels ensuring parity in all distribution’s channels
• Conduct group evaluation/displacement analysis as needed by hotel sales to determine impact on hotel RevPAR and overall spend in the hotel
• Prepare weekly strategy reports for numerous hotels used during their strategy meetings
• Prepare monthly sell strategy for 12-month booking window.

Central Revenue Manager

Brand Manager

• Translate brand strategy into clear, actionable tools and guidance
• Build and maintain the systems that support global brand consistency
• Serve as a primary point of contact for property teams
• Ensure that brand standards, materials, and resources are practical, accessible, and consistently applied
• Partner with marketing to ensure creative output is brand-right and execution-ready
• Own the development, organization, and ongoing evolution of brand standards, OS&E guidelines, collateral, and tools
• Ensure all brand materials are current, centralized, and available in usable formats for global teams
• Establish clear systems for file management, toolkits, and brand resources
• Drive consistency in how brand information is structured, shared, and maintained
• Serve as a primary point of contact for hotel teams, providing timely, practical brand guidance
• Support hotel openings, transitions, and renovations, ensuring alignment with brand expectations
• Translate brand standards into clear, actionable direction for operators
• Build strong relationships with field teams by being responsive, solutions-oriented, and collaborative
• Partner with QA and Operations to analyze audits and identify trends across the portfolio
• Translate findings into clear recommendations to improve standards and execution
• Help close the gap between brand intent and on-property delivery
• Support initiatives that drive improvement in core brand and guest experience metrics
• Provide creative direction and feedback on brand assets across photography, video, digital, and property materials
• Ensure all creative output reflects luxury positioning, tone, and visual consistency
• Partner with internal teams and agencies to shape brand storytelling and content development
• Support the evolution of brand expression across all guest-facing touchpoints
• Partner with Brand Marketing to ensure campaigns are aligned with brand standards and positioning
• Support development of launch kits, messaging frameworks, and content guidelines
• Contribute to campaign learnings and continuous improvement
• Support development and refinement of signature brand elements, including OS&E and guest touchpoints
• Ensure brand expression is consistent across in-room, digital, and on-property experiences
• Evolve how the brand is felt, not just seen, at the property level