Operations

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Global Account Operations Manager, German Preferred – Global Tier 1

Manager

• Direct, coach, and develop a diverse workforce; oversee staffing, onboarding, goal setting, performance feedback, and career growth
• Translate HP supply-chain strategy into executable shift/department plans; consistently achieve service-level agreements and operational KPIs
• Champion HP’s “Zero Harm” safety culture; ensure compliance through audits, training, and incident management
• Drive continuous improvement using Lean and Six Sigma to optimize space, labour, and material-handling equipment
• Oversee inbound, outbound, returns, and value-add operations; validate data integrity in SAP, the 3PL-managed WMS, and related HP systems
• Coordinate with the 3PL partner on WMS issues, functional requirements, and system performance; escalate defects or improvement requests
• Manage expense budgets and lead cost-reduction initiatives, partner with Finance on variance analyses and reporting
• Serve as escalation point for service issues; collaborate with Transportation, Customer Support, Sales, and Global Planning to resolve exceptions
• Foster an inclusive culture that advances HP’s Sustainable Impact commitments
• Author, update, and enforce SOPs and work instructions

Distribution Center Manager

• The Manager of End User Services will report to the Director of Digital Workplace Technologies and provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily.
• Build and lead a globally dispersed team.
• Vendor management.
• Create strategic and tactical operations, resource plans, goals, and organizational priorities based on business and IT roadmap.
• Champion continuous improvements and incremental improvements in the end user space.
• Collaborate with strategic choice of partners to provide operational and financial excellence.
• Driving modernization efforts to reduce technical debt, improve operational stability, and enhance user experiences.
• Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.

Manager – End User Services

Engineer

• Represent HP’s Technical Leadership: Act as HP’s technical ambassador to partners and end customers, ensuring clear and professional communication.
• Deliver Mission-Critical Support: Provide expert technical support and process improvement recommendations, both onsite and remotely, to customers and partner field service engineers (FSEs).
• Manage Escalations: Serve as the focal point for technical escalations, ensuring thorough documentation and completion of essential steps.
• Disseminate Technical Knowledge: Lead the deployment of technical expertise across the field, including training new employees, FSEs, operators, and partners.
• Lead Projects: Guide small project teams and provide leadership for account-specific initiatives.
• Monitor and Improve Performance: Analyze service metrics, prepare actionable reports, and recommend process improvements to enhance operational efficiency.
• Enhance Customer Experience: Identify opportunities to streamline operations and consistently exceed service level agreements.

Competence Center Engineer

Hardware Engineer

• Provide domain-specific expertise to drive the driver/OS/firmware (BIOS/EC) engineering development and implementation process for overall software/firmware perspective.
• Lead multiple project teams of other software/firmware engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, triage and integration.
• Manage and expand relationships with internal and external development partners on software/firmware design and development; ensure progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicate software/firmware development progress, escalations, and issue analysis to product stakeholders; collaborate with management and manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Drives innovation and integration of new technologies into projects and quality activities in the software/firmware development process.

Senior Firmware Engineer – Windows on ARM

• Provide domain-specific expertise to drive the driver/OS/firmware (BIOS/EC) engineering development and implementation process for overall software/firmware perspective.
• Lead multiple project teams of other software/firmware engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, triage and integration.
• Manage and expand relationships with internal and external development partners on software/firmware design and development; ensure progress against established plan and make determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicate software/firmware development progress, escalations, and issue analysis to product stakeholders; collaborate with management and manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Drives innovation and integration of new technologies into projects and quality activities in the software/firmware development process.

Global Account Operations Manager, German Preferred – Global Tier 1

Distribution Center Manager

Manager – End User Services

Competence Center Engineer

Senior Firmware Engineer – Windows on ARM

Windows on ARM Firmware Engineer