Hotel Engine

Operations

• Monitor API connections and integrations with supply partners, proactively identifying issues with data quality, response accuracy, or operational workflows.
• Diagnose, triage, and resolve real-time and recurring problems, including undocumented errors, data discrepancies, and rate limiting behaviors.
• Partner with Engineering to QA new supplier integrations and system changes before and after deployment, including reviewing API behavior, validating fix effectiveness, and surfacing edge cases that automated testing may miss.
• Collaborate cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolution.
• Lead or participate in incident management, investigating root causes and ensuring all relevant details (logs, error messages, impacted workflows) are documented in tracking systems.
• Maintain and update documentation, knowledge bases, and standard operating procedures to drive efficiency and support continuous improvement.
• Develop and track incident metrics (e.g., response times, resolution SLAs, recurring issue types) to inform supplier performance reviews and system enhancements.
• Assist with ongoing monitoring, reporting, and process optimization to reduce incident frequency and improve platform reliability.

Senior Supply Operations Analyst

Account Executive

• Provide day-to-day administrative support to quota-holding Sales Representatives.
• Prepare proposals, rate loading documentation, contract paperwork, and internal approval forms.
• Coordinate internal stakeholders (Revenue Management, Marketing, Finance, Operations) to support deal execution.
• Serve as a point of contact for a designated group of hotel partners, primarily within the smaller hotel accounts.
• Support onboarding processes for new hotel partners, ensuring smooth activation and compliance.
• Monitor account health metrics and identify basic growth or optimization opportunities.
• Conduct account check-ins and assist in resolving operational issues in partnership with internal teams.
• Identify upsell or optimization opportunities and escalate high-value opportunities to the primary Sales Manager.
• Facilitate recurring performance reviews for smaller hotel accounts.
• Review KPIs including production, conversion, availability, rate competitiveness, content quality, and promotional participation.
• Provide actionable insights and recommendations to improve hotel performance.
• Document performance discussions and follow-up actions in CRM.
• Escalate accounts with significant revenue potential or risk to senior sellers.
• Accelerate the sales cycle by qualifying opportunities and managing early-stage follow-up for high-potential hotel partners.
• Coordinate contact for account renewals and incremental opportunities.
• Maintain visibility into long-tail revenue trends and flag growth opportunities.
• Ensure consistent follow-through on lower-tier opportunities to drive incremental revenue lift.

Supply Account Associate

Financial Planning and Analysis

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Senior Strategic Financial Analyst

Data Scientist

• Analyze large-scale pricing datasets to identify trends and benchmark comparable properties across regions
• Architect core pricing intelligence systems using robust statistical ML methods that form the foundation for our next-generation pricing platform
• Build enterprise-grade ML models that balance sophistication with interpretability, ensuring stakeholder confidence and regulatory compliance
• Develop strategic pricing algorithms that combine the reliability of proven statistical methods with the innovation of modern ML engineering
• Advanced analytics experience, including experimental design, A/B testing, and causal inference methods
• Collaborate cross-functionally with engineers, analysts, and business teams to uncover pricing opportunities
• Perform exploratory data analysis and communicate clear, actionable insights to leadership and stakeholders
• Drive business impact by building strategic models and thriving in a fast-paced, high-growth environment

Staff Data Scientist, Pricing

Manager

• Liquidity & Cash Management: Oversee daily cash positioning and short-term forecasting to ensure sufficient liquidity for operations while minimizing idle balances.
• Working Capital Optimization: Partner with Accounts Payable, Accounts Receivable, Credit and FP&A teams to manage working capital constraints, reduce liquidity tied up across accounts payable and receivable, and implement strategies such as cash concentration and payment term optimization.
• Foreign Exchange Risk Management: Identify, assess, and manage foreign currency exposures. As necessary, develop and execute hedging strategies to mitigate FX volatility and losses.
• Cash Yield Maximization: Invest excess liquidity in highly liquid, low-risk instruments to maximize yield.
• Line of Credit Oversight: Manage the company’s revolving credit facility in partnership with FP&A. Monitor utilization, covenant compliance, and liquidity availability to support both day-to-day operations and growth initiatives.
• Banking & Counterparty Relationships: Serve as the primary contact for banking partners. Negotiate fees, maintain account structures, and ensure competitive services to support global treasury needs.
• Treasury Policies & Controls: Maintain robust internal controls over treasury operations, ensure compliance with company policies and external regulations, and support internal and external audits.
• Treasury Systems & Reporting: Utilize and enhance treasury tools and ERP systems to improve efficiency, reporting, and visibility. Prepare and present treasury dashboards and updates for executive leadership.
• Cross-Functional Collaboration: Partner with Accounting, FP&A, Legal, and Operations teams to ensure treasury activities align with broader business objectives.

Senior Manager – Capital Markets, Treasury

Communications

• Produce the Show: Own the end-to-end production of our weekly virtual All Hands and the content for our high-impact, in-person quarterly town halls. We are looking for someone who sees these as a production, not just a meeting.
• Master the Pivot: You will be our Change Management lead. When priorities shift and they will, you will draft the plans that help employees understand the why and the how, keeping them steady and motivated.
• The Slack Sensei: Define how we live and breathe on Slack. You will maintain the architecture and norms to keep it a high-signal, high-energy community.
• Strategic Advisor: You will not just take orders. You will partner with leaders and executives to provide strategic comms advice, helping them deliver messages with clarity, candor, and maximum impact.
• Culture Architect: Create rituals that celebrate what good looks like at Engine, reinforcing our culture through recognition and shared experiences.

Senior Internal Communications Manager

Account Manager

• Lead and grow Engine’s strategic air and mobility partnerships across global airlines, car rental brands, and key connectivity partners.
• Serve as a senior external representative of Engine in complex, multi-stakeholder relationships, engaging directly with C-suite and executive-level counterparts.
• Develop and execute distribution strategies (including NDC and direct connect models) aligned with Engine’s 2026 growth and customer experience goals.
• Work closely with Product and Engineering to inform supplier-facing capabilities and workflows, translating partner needs into platform opportunities.
• Bring commercial rigor to partnership structures, evaluating tradeoffs across coverage, performance, margin, and long-term durability.
• Shape Engine’s positioning as a technology partner, enabling new capabilities to allow suppliers to connect directly to our 20,000+ corporate customers.
• Build scalable operating approaches for partner engagement, onboarding, and ongoing relationship management.
• Stay ahead of industry trends across airline commercial models, distribution tech (GDS/NDC), and regulatory landscapes to inform Engine’s long-term positioning.

Senior Director, Strategic Distribution & Mobility Partnerships

Sales

• Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
• Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
• Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
• Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.

Salesforce Service Cloud Admin

Product Marketing

• You'll own the technical solutions of our sales organization.
• You'll design, build, and maintain sophisticated Salesforce solutions - including Data Cloud pipelines - while integrating the critical third-party systems our GTM teams depend on daily.
• Architect and implement Salesforce solutions-custom objects, flows, validation rules, and complex automations-that drive intuitive efficiency to our internal teams.
• Design and manage Data Cloud data streams, identity resolution rules, and calculated insights that unify GTM data across different revenue systems into a single, actionable customer profile.
• Own and maintain integrations between Salesforce and other systems within our stack ensuring reliable two-way data sync, accurate field mapping, and fast root cause resolution when things break.
• Project managing a sprint backlog, scope and prioritize work with RevOps leadership, and deliver major features per sprint while handling the operational requests that emerge mid-sprint.
• Communicate proactively-async, weekly sync, sprint planning, sprint check-ins-on blockers, design decisions, and trade-offs so leadership stays informed and can unblock you fast.

Senior GTM Technical Administrator

Analytics Engineer

• Architectural Overhaul: Lead the design and execution of a massive migration from 1,200+ legacy dbt models into a modular, three-project Medallion structure (Bronze, Silver, Gold).
• Systems Governance: Define the "Engine Standard" for data contracts, naming conventions, and testing frameworks. You aren't just following a process; you are building the process others will follow.
• Performance & Scalability: Partner with the Principal Engineer to optimize our Snowflake footprint. You will identify systemic inefficiencies in our DAGs and warehouse usage to drive down costs while increasing query speed.
• Technical Mentorship: Act as a force multiplier for the team. You will lead high-level design reviews, provide "Staff-level" feedback on PRs, and elevate the technical bar for our Senior and Mid-level engineers.
• Strategic Partnership: Bridge the gap between Engineering and Business. You’ll ensure our infrastructure supports long-term growth (3–5 years out) without compromising the day-to-day execution speed of our analysts.

Staff Analytics Engineer

• High outbound activity to qualified properties, including 40+ cold calls per day, managing a book of named accounts, tiering accounts, and identifying key personas to target.
• Educate and Establish Relationships: This is a role where relationships and understanding the needs of the hotel partner are key to facilitate your sales process via discovery and feature-benefit matching.
• Be the champion of Engine’s Partner Platform, Partner Hub, and sell Engine’s suite of tools for hotels to optimize their participation with Engine.
• Cross Functional Collaboration: Work closely with Engine’s Relationship Management team, Product team, and Account Management team to foster innovation and growth.
• Maintain a well-organized and clean pipeline to streamline sales processes and develop expertise in our tech stack by mastering tools such as Salesforce and Outreach to efficiently manage daily operations.

Senior Account Executive – Supply

Full-stack Engineer

• Build and own systems that aggregate and transform signals used to power outbound and growth efforts
• Design and ship automations and internal tools that improve how teams identify, prioritize, and engage accounts
• Partner closely with Sales, Marketing, Product, and Data to turn business needs into scalable technical solutions
• Lead the foundation of Growth Engineering at Engine, including hiring and mentoring engineers as the team grow
• Experiment quickly, learn from results, and evolve successful ideas into durable platforms

Lead GTM Engineer

Product Manager

• Reimagine booking management experiences: Craft and execute innovative strategies to streamline the contracting and post‑booking journey, transforming today’s manual workflows into scalable, productized solutions that keep Engine ahead of the industry.
• Orchestrate cross‑functional collaboration: Partner closely with Groups Contracting, Group Support, RevOps, and Engineering to uncover bottlenecks, align on priorities, and deliver seamless experiences for both internal teams and end customers.
• Lead automation and tooling initiatives: Own the vision and roadmap for automating post‑booking processes—reducing cycle times, increasing bookings per rep, and lowering cost to serve—by driving enhancements to internal and customer‑facing tools, including opportunities to integrate AI.
• Champion data‑driven outcomes and insights: Monitor and interpret key KPIs around contract cycle time, commission collection, and operational efficiency, turning insights into clear recommendations that elevate how Engine serves its customers and partners.

Staff Product Manager, Groups

Engineering Manager

• Lead a high-performing engineering team by driving collaboration, growth, and accountability. Set clear goals, provide strategic direction, and develop talent to ensure long-term success.
• Manage the end-to-end development lifecycle of engineering projects, ensuring timely delivery, budget adherence, and technical excellence. Collaborate cross-functionally to align technical initiatives with business objectives while maintaining high standards for quality, security, and scalability.
• Drive efficiency through agile methodologies and engineering best practices, continuously refining workflows, tools, and processes. Use key performance metrics to measure success and optimize team productivity.
• Act as the bridge between engineering and other teams, ensuring clear communication and alignment on priorities. Translate complex technical concepts into actionable insights for business stakeholders and leadership.
• Stay ahead of industry trends and emerging technologies, integrating innovative solutions that enhance product development and business growth. Advocate for new tools and strategies that drive efficiency, scalability, and long-term technical success.

Engineering Manager, PLG

• Lead the design, delivery, and operation of cloud environments, service infrastructure, build/deploy, and ecosystem services.
• Responsible for hiring, mentoring, and empowering a high-performing team of engineers.
• Drive technical excellence and ensure scalable and reliable infrastructure that accelerates development across the organization.