Director, Partner Success

Hotel Engine

Director of Partner Success at Engine, leading channel and Omni partner organizations. Overseeing P&L growth and building a team for strategic enterprise integrations.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $144,500 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Partner Success management, including onboarding, performance management, and retention strategies. Proven ability to lead cross-functional teams and drive commercial success through effective partner engagement and relationship management.

Highest-signal resume keywords

Partner Success ManagementTeam LeadershipCommercial FluencyCross-Functional CollaborationAPI-Led Partnerships

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementOnboardingExpansion StrategiesHealth Score MonitoringPipeline ReviewsSuccess Metrics EstablishmentCo-MarketingCo-SellingContract NegotiationGBV Target Management

Soft Skills

CoachingDevelopmentStrategic ThinkingCommunicationProblem Solving

Tools & Technologies

RunbooksCommercial StructuresPartner Feedback Systems

Industry Keywords

B2B SaaSFintechTravelPlatform PartnershipsReferral Partnerships

About the role

Key responsibilities & impact

Own the full Partner Success function across channel, Omni, and enterprise segments
Manage, coach, and develop a team of PSMs and one Director-level direct report
Set the operating cadence: pipeline reviews, health score monitoring, QBR rhythms, and exec escalation paths
Define role scope, comp structures, and hiring plans as the org scales
Own GBV targets across the channel and Omni portfolio
Build the frameworks that keep partners activated, growing, and retained
Identify expansion opportunities within existing accounts and work with BD to convert them
Establish consistent success metrics across segments and hold the team accountable to them
Oversee onboarding, integration health, and GBV ramp for API partners
Work with Product and Engineering to surface partner feedback and prioritize the Omni roadmap
Ensure the team has the runbooks, tooling, and commercial structures to scale the partner base efficiently
Own performance across referral, reseller, and sponsorship relationships
Build co-marketing and co-selling motions that activate partner distribution
Manage commercial terms, incentive structures, and volume commitments across the portfolio
Represent partner requirements in roadmap and prioritization conversations
Partner closely with BD, Marketing, Product, and Solutions Engineering to move from signed to revenue
Bring the outside in: surface market signals, partner feedback, and competitive dynamics to internal stakeholders

Requirements

What you’ll need

10+ years in partner success, strategic account management, or partnerships — with at least 3 years managing managers or leading a multi-segment org
A track record of owning a partner portfolio end-to-end: onboarding, performance management, expansion, and retention
Experience across both channel/referral partnerships and integration or API-led relationships
Commercial fluency: GBV targets, rate economics, and contract-level conversations are comfortable territory
Strong cross-functional instincts — you know how to work Product, Engineering, and Sales to deliver for partners
Experience in travel, B2B SaaS, fintech, or platform/API partnerships is a strong plus.

Benefits

Comp & perks

Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
Benefits: Check out our full list atengine.com/culture.
Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.