Holland & Knight LLP

Data Scientist

• Become familiar with the practice, clients, target markets, and related resources (e.g., trade and industry organizations, publications) for assigned practices.
• Develop, implement, and track business plans for the assigned practices.
• Develop and manage practice marketing budgets.
• Strategize with practice leaders to identify appropriate marketing activities and initiatives.
• Develop and maintain collateral materials, including brochures, deal or case lists, practice descriptions and other Web site content.
• Plan and participate in all assigned practice meetings.
• Assess opportunities and assist in developing responses to RFPs and pitches for new business.
• Direct research efforts for the assigned areas, including trends and issues, targeted companies, etc.
• Collaborate with the Public Relations team to identify and develop opportunities to promote satisfactory results, "star" attorneys or other work products for the assigned practices.
• Seek opportunities to leverage successes across other groups within the firm.
• Identify and support cross selling opportunities.
• Facilitate the directory submission process for relevant ranking organizations and publications.
• Collaborate with designated professionals to maintain CRM and engagement databases for assigned practices.
• Work collaboratively with Regional Marketing Managers to organize activities that are "on the ground" in other offices, such as seminars, events, sponsorships, etc.
• Special projects and duties as assigned.

Business Development Manager – Data Privacy, Technology

AI Engineer

• Design, build, test, and deploy AI legal workflows and skills across firm-approved AI tools, supporting use cases such as contract review, due diligence, drafting, research, and summarization
• Partner directly with attorneys and knowledge management professionals to identify high-value use cases, map workflows, and translate practice needs into structured AI solutions
• Develop and maintain retrieval pipelines, document templates, and reusable workflow components with clear, attorney-ready documentation
• Build and execute evaluation frameworks to measure workflow quality, accuracy, and reliability; monitor performance and iterate based on feedback and outcomes
• Serve as a go-to resource for enablement and change management for developed workflows, partnering with the AI Adoption team to drive usage, deliver training sessions and workshops, 1:1 coaching, and develop practical playbooks and materials that support sustained adoption
• Develop and scale best-practice standards, use-case libraries, and playbooks that empower attorneys to responsibly and independently leverage AI tools while maintaining quality and risk controls
• Embed human-review checkpoints and audit mechanisms aligned with Firm governance, confidentiality, and professional responsibility requirements
• Collaborate closely with cross-functional stakeholders including the AI Product team, AI Adoption team, Knowledge & Innovation team, IT, Innovation Practice Group, and Professional Development to ensure aligned delivery and support
• Track adoption, usage, and impact metrics for deployed workflows and recommend refinements or expansion opportunities
• Manage ongoing maintenance of production workflows, including updates to prompts, retrieval sources, and guardrails in response to model and platform changes, user feedback, or evolving practice needs
• Represent the AI Products & Adoption team in internal meetings, committees, and practice group sessions

AI Legal Engineer

Attorney

• Provide primary support for AI automation initiatives
• Drive efficiency using legal technology and AI-enabled tools
• Provide support for complex commercial real estate transactions throughout the United States
• Work directly with the lead closing coordinator and attorneys to develop customized AI-enabled workflows
• Assist with real estate loan closings and other real estate related matters
• Collaborate with attorneys and paralegals to understand transactional frictions and develop customized AI-based solutions
• Lead process automation initiatives from intake through deployment
• Scope, build, and refine legal workflow automations
• Leverage AI-enabled legal tools to streamline document review and closing workflows
• Identify opportunities to automate repetitive closing tasks
• Assist with standardizing templates, checklists, and intake processes using AI and workflow tools

Legal AI Automation Specialist – Closing Coordinator

Business Development Rep

• Provide business development and marketing support to the firm’s Marketing Department and assigned Section/Practice Group(s)
• Maintain the team’s experience database
• Coordinate and execute responses to external credentialing surveys and awards programs
• Prepare practice development and collateral materials for clients and targets
• Assist with internal and external team communications
• Assist with events
• Develop/prepare customized pitch materials for prospect/client presentations
• Support updating the firm’s practice development information

Senior Business Development Coordinator – Wealth and Tax

Research Analyst

• The Senior Research Analyst responds to complex legal, corporate, and industry research requests, meeting the daily information needs of firm lawyers, business professionals and clients using industry-standard databases and tools
• This role conducts research at an advanced level, evaluates sources, organizes findings into high-quality work product, manages workflow priorities and deadlines with sound judgment and accountability, and takes a proactive role in promoting Research Services tools, offerings, and services throughout the firm
• Lead research strategy for all sophisticated queries
• Exercise judgment and accountability in prioritizing billable workflow and either meeting or communicating effectively around deadlines
• Develop and maintain a keen understanding of the information needs, workflow, and preferences of users and stakeholders in order to support and improve ease of access to information

Senior Research Analyst

Graphics Designer

• Design, produce and revise firm wide marketing materials, including ads, invitations, client alerts, newsletters, announcements, brochures and other collateral, as well as business development materials
• Create and maintain Web-based collateral, including HTML templates
• Design electronic communications in Word and translate into HTML-based emails
• Determine and implement best processes for the design and distribution of communications via Web-based software; test and troubleshoot the design and distribution process for the website and electronic marketing material across various email and Web browser platforms
• Provide design support for the firm's website and videos for the site, working closely with the Digital Communications Manager
• Consistently apply and enforce style/brand guidelines
• Collaborate with vendors and maintain relationships, including outside design firm(s)
• Special projects and duties as assigned

Graphic Designer

Infrastructure Engineer

• Support day‑to‑day engineering and operational activities across endpoint and virtual desktop platforms, including provisioning, configuration, patching, and lifecycle updates.
• Execute and validate standardized virtual desktop images and configurations for cloud‑hosted VDI environments, ensuring alignment with performance, security, and usability standards.
• Assist with application packaging, testing, and deployment for endpoint and virtual desktop use cases using automated delivery methods.
• Participate in patch and update cycles for operating systems, productivity tools, and third‑party applications across both physical and virtual environments.
• Support policy‑based endpoint and VDI configuration controls to maintain compliance and reduce configuration drift.
• Perform quality assurance validation for endpoint and VDI changes, including testing, pilot validation, and post‑deployment checks.
• Assist in troubleshooting endpoint and virtual desktop issues, performing structured triage and escalating to engineering teams as needed.
• Generate and maintain reports on deployment status, compliance, and virtual desktop health and availability.
• Support incident and problem response activities through the Firm’s IT service management (ITSM) platform.
• Maintain technical documentation, runbooks, and operational procedures related to endpoint and VDI services.
• Collaborate with Endpoint Engineering, Infrastructure, Security, and Service Delivery teams to ensure cohesive service outcomes.

IT Virtual Desktop Infrastructure Engineer

• Process the intake of prospective new clients and matters on behalf of firm attorneys
• Perform conflicts checks, review conflict reports, and identify potential conflicts of interest
• Communicate with affected attorneys to resolve any such conflicts
• Obtain accurate due diligence where required for processing new clients and matters
• Draft and analyze engagement or scope letters
• Draft waiver letters as needed to clear conflicts of interest
• Ensure the new clients and matters are processed correctly
• Consult with the Finance or Legal teams when necessary to process new business requests
• Answer questions related to conflicts of interest, business intake, and other firm policies
• Erect and maintain ethical walls and other legal screens as required
• Monitor changes in ethics rules, ethics opinions, and case law regarding conflicts of interest
• Monitor client mergers and acquisitions to identify and resolve conflicts of interest
• Assist with keeping all shared documents current and accurate
• Special projects and additional duties as assigned

Conflicts Attorney

General

• Communicate and interact with attorneys, assistants, and clients
• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work
• Handle all aspects of attorney and client outreach (via email, phone, and/or mail) to resolve non-payment issues
• Respond to collection related requests quickly, effectively, and accurately
• Work with peers and management on collection related requests
• Partner with the Billing team to resolve auditing issues, reconciliation issues, and escalate concerns as needed
• Communicate and report to leadership on delinquent collections and at risk inventory
• Special projects and duties as assigned

Client Accounts Representative

Analyst

• Coordinate, execute and facilitate digital client data transfers in a key role within the Matter Mobility team
• Work closely with Matter Mobility management to support the Information Governance Department in data transfers associated with the onboarding and off-boarding of client matters and related matters
• Implement Firm’s policies and procedures regarding the transfer of digital client matter records into and out of the Firm
• Transfer digital records to and from the Firm’s document management system and other related repositories
• Ensure inbound digital records and metadata are correctly classified and assigned to the correct client matter workspaces
• Ensure outbound digital record transfers are accurately documented and classified into a repository for due diligence tracking
• Responsible for utilizing FTP server technology, security and encryption controls, metadata structure, database reporting and critical system dependencies
• Assist in the coordination of the Matter Mobility processes, including but not limited to, confirmation of all vital documentation and updating the Firm’s tracking system while ensuring data integrity is maintained
• Ensures that client requests for transfers or returns are properly and timely processed
• Export requested data from the Firm’s Document Management System
• Work with various data formats and conversions while also troubleshooting data transfer issues and problem resolution
• Serve as a resource to answer any questions regarding the transfer process
• Special projects and duties as assigned.

Matter Mobility Analyst

Manager

• Lead largescale, complex initiatives end-to-end, ensuring delivery meets defined scope, schedule, budget, quality, and value expectations
• Apply advanced project and program management practices to ensure outcomes deliver measurable strategic value
• Establish and validate project scope, value drivers, success criteria, and delivery approach
• Develop and maintain integrated project plans incorporating critical path, resource strategy, and value delivery sequencing
• Drive disciplined execution, accountability, and delivery excellence across diverse cross functional teams
• Tailor multimodal delivery approaches (Waterfall, Agile, Hybrid) while enforcing governance rigor and organizational standards
• Manage vendor activities, including RFP development, evaluation, selection, and oversight of vendor performance and contracted deliverables
• Operate as the primary interface to executive sponsors, business, and technical leaders as well as project stakeholders
• Drive broad alignment across projects, business, and technical teams through structured engagement and feedback loops
• Proactively communicate to stakeholder project status, risks, dependencies, and decisions, as appropriate
• Produce executive ready reporting on portfolio status and impact
• Identify and manage portfolio and project level risks, issues, and dependencies
• Manage project budgets, forecasts, and variance in alignment with PMO standards
• Maintain accurate project documentation, including charters, schedules, RAID logs, status reports, and change requests in designated PMO Tools
• Lead structured change management activities to support adoption of complex initiatives
• Maintain business/IT unit portfolio, roadmap, and initiative inventory
• Mentor and support the development of less experienced Project Managers

IT Portfolio Manager

Threat Intelligence Specialist

• Appropriately scope, research, and prepare competitive intelligence reports and analysis in response to specific target opportunities
• Conduct Competitive Intelligence research on law firms, industries, clients, and market trends
• Develop Intelligence Briefs (Company Level) and Industry Briefs (Market/Industry Level) by researching individual companies and markets/industries then synthesizing results into summary form, including: company overview and areas of opportunities, industry overview and trends, key contacts and market segments, prospect lists by industry, transactions lists
• Demonstrate ability to transform complex data into actionable business insights through the analysis of large datasets and the effective use of data analytics tools such as Excel and Power BI
• Apply AI-powered research and business intelligence tools to strengthen research capabilities and identify emerging trends and opportunities
• Locate market information for development of client and target lists
• Exercise judgment and accountability in meetings or communicating effectively around deadlines
• Perform highly reliable quantitative and qualitative analysis, projections and plans, presenting interpretations and recommendations to senior management
• In collaboration with senior information professionals, develop strategic advice on how best to leverage internal and external resources to address challenges faced by the firm and its attorneys
• Proactively track Holland & Knight's competitive position in geographic locations, industries and practices
• Develop an understanding of each section and practice group’s targets, needs, and goals; assisting with materials and information to help shape plans and competitive positioning
• Grow individual subject matter expertise (SME) in the legal competitive intelligence field, maintaining some knowledge of trends and industry developments
• Establish and maintain an understanding of the information needs, workflow, and preferences of users and stakeholders in order to support and improve ease of access to information
• Attend research training, legal vendor training, knowledge sharing sessions, and other continuing education toward maintaining highest quality service output
• Support the firm's information resource stewardship; complying with all information security, privacy, confidentiality and licensing requirements while educating all users on the same
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law
• Special projects and duties as assigned

Competitive Intelligence Analyst

• Serve as the primary marketing professional for assigned practices within the Firm's Financial Services Section (Asset Finance Practice Group)
• Work closely with the practice leaders to develop strategies and implement marketing and business development activities for the assigned areas
• Collaborate with firm-wide marketing resources while sharing "best practices" with other practice marketing and business development professionals in the department
• Become familiar with the practice, clients, target markets, and related resources for assigned practices
• Develop, implement, and track business plans for the assigned practices
• Develop and manage practice marketing budgets
• Strategize with practice leaders to identify appropriate marketing activities and initiatives
• Develop and maintain collateral materials, including brochures, deal or case lists, practice descriptions and other Web site content
• Plan and participate in all assigned practice meetings
• Assess opportunities and assist in developing responses to RFPs and pitches for new business
• Direct research efforts for the assigned areas, including trends and issues, targeted companies, etc.
• Collaborate with the Public Relations team to identify and develop opportunities to promote satisfactory results, "star" attorneys or other work products for the assigned practices
• Seek opportunities to leverage successes across other groups within the firm
• Identify and support cross selling opportunities
• Collaborate with designated professionals to maintain CRM and engagement databases for assigned practices
• Manage the team’s presence at events and conferences including planning, execution and follow-up
• Work collaboratively with Regional Marketing Managers to organize activities in other offices, such as seminars, events, sponsorships
• Travel to other firm offices and event/conference locations
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities during business hours unless otherwise approved or required by applicable law
• Special projects and duties as assigned

Business Development Manager – Asset Finance

Business Analyst

• Collaborate with stakeholders across the firm to gather, document and analyze business and functional requirements to support initiative definition, solution design, and process improvement and automation
• Work with stakeholders to clarify and define business problems and opportunities, ensuring initiatives address root causes and deliver measurable value including identifying opportunities for automation where applicable
• Evaluate current business processes and workflows to identify opportunities for optimization, efficiency improvements, automation and enhance service delivery
• Conduct feasibility reviews and analysis, including cost-benefit analysis, to support decision-making and prioritization of initiatives
• Facilitate stakeholder workshops, interviews and working sessions to understand business needs and translate them into clearly defined requirements
• Develop and maintain process maps, business requirements documentation and supporting analysis to ensure initiatives are well understood prior to delivery, including maintaining full traceability of requirements throughout the project lifecycle
• Support the development of initiative proposals and business cases by providing structured analysis and documentation
• Conduct system and data analysis to support the evaluation of technology solutions that leverage AI and meet business and stakeholder needs
• Provide insights and recommendations to all levels of stakeholders throughout the organization to support effective decision making and alignment with portfolio priorities
• Support usability testing, pilot cycles, user acceptance testing and validation activities to ensure designed solutions meet agreed business requirements
• Produce clear documentation, analysis and status reports for review and digestion by all levels of stakeholders throughout the organization
• Conduct impact analysis to assess up and downstream effects of new processes, technology or automation and ensure stakeholder readiness

IT Business Analyst

Billing Specialist

• Responsible for handling all aspects of the billing process
• Exceptional responsiveness to the Firm’s Partners
• Work effectively, productively, and quickly in a very detail-oriented environment
• Use good judgement
• Excellent organizational, problem-solving, and time management skills
• Work comfortably in an environment with defined deadlines
• Interact with the Firm’s Partners in a professional, articulate manner
• Work professionally and cooperatively with peers and management
• Maintain a regular and predictable work schedule and full attention to work activities on behalf of the firm