Holland & Knight LLP

Billing Specialist

• Handle all aspects of the billing process
• Generate monthly client invoices/bills
• Ensure exceptional responsiveness to the Firm’s Partners
• Work effectively and quickly in a detail-oriented environment
• Use good judgement, strong organizational, problem-solving, and time management skills
• Interact with the Firm’s Partners in a professional, articulate manner
• Collaborate professionally and cooperatively with peers and management
• Undertake special projects and duties as assigned

Paralegal

• Assist Trademark attorneys and the practice group in various types of legal matters and provide assistance in preparing legal documents; research and compile data; prepare drafts of documents; maintain responsibility for files
• Manage US and Foreign Prosecution Filings
• Prepare and file trademark maintenance and renewal documents at the U.S. Trademark Office
• Prepare trademark status summary reports
• Prepare extension requests, statements of use, declarations of use and incontestability, renewal applications
• Prepare and record assignment documentation
• Prepare foreign filing cost estimates
• Compile documentation required for foreign filings
• Correspond with foreign associates on filing and prosecuting applications and renewing registrations
• Prepare and/or obtain documents for legalization
• Assist with recording trademarks with Customs and Border Protection
• Assist with registration, maintenance and transfer of domain names
• Prepare and file applications and related documents at the U.S. Copyright Office
• Gather, organize, summarize and index documents from various sources
• Attendance and participation in meetings
• Preparation of documents and correspondence

Paralegal - Trademark

Data Scientist

• Oversee the design, development, and maintenance of the applied data sciences and AI program, including inception-to-adoption of the firm’s custom AI solutions and projects.
• Support the custom development and implementation of proprietary Machine Learning, LLM and AI enabled products, including the selection and engagement of solutions partners, development of grounding, RAG, vectorizing, and related technical protocols and procedures.
• Support with use-case evaluation and product design and implementation.
• Build cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions, development standards, and support business processes.
• Provide technical leadership and strategic direction to align data sciences initiatives with business objectives.
• Develop and mentor technology and innovation staff throughout the firm on emerging data sciences and AI trends and key issues.
• Partner with IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.
• Establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within, and developed by, data sciences and AI tools.
• Partner closely with the firm’s change teams to ensure adoption and ongoing enhancements to the platforms.
• Develop configuration documentation and related guides for data consumers.
• Collaborate to design end-user training, onboarding, and user adoption programs and communications.
• Consult on the evaluation of vendor products for interoperability, security, and functionality.
• Serve as primary contact for internal resources (IT, KM) and external vendors/consultants; contribute to digital transformation programs and special projects as assigned.

Manager of Applied AI and Data Sciences

• Assist attorneys and practice group in various types of legal matters and provide assistance in preparing legal documents
• Research and compile data; prepare drafts of documents
• Maintain responsibility for files, calendars and meetings
• Gather, organize, summarize and index documents from various sources
• Attendance at and participation in meetings and/or closings
• Preparation of documents and correspondence
• Special projects and additional duties as assigned
• Prepare and file UCC financing statements including amendments and terminations and run lien searches in preparation for upcoming closings
• Draft IRS Forms for obtaining employer identification numbers and other IRS forms as required
• Form and manage domestic and international subsidiaries, including maintenance of corporate books and records, annual reports/filings
• Draft organizational documents and prepare and issue stock / membership certificates
• Registration and upkeep of domestic and foreign entities with US state and offshore registration authorities
• Maintain and support relationship with vendors that service our clients’ corporate entities (e.g., Trident, CT Corporation, CSC, Corporate Creations, Cogency Global)
• Prepare and draft corporate documents under attorney supervision

Corporate Paralegal

Bilingual

• Provide business development and marketing support to the firm's Marketing Department and Corporate/Transactional Practices in the U.S., Mexico, and Colombia.
• Assist with event management and coordinating marketing projects from inception through implementation.
• Prepare practice development and collateral materials; update and maintain attorney biographies and practice development information.
• Assist with internal and external communications, publications and surveys; plan and coordinate practice-specific events, webinars, proposals, communications, publications and surveys.
• Assist with directory, award and ranking submissions by drafting and collecting information.
• Develop relationships with lead partners in the practice areas and travel to other cities and firm offices as needed.
• Perform industry, prospect, firm experience and competitor research.
• Respond to requests, develop customized materials for prospect/client presentations, and perform other marketing and business development related responsibilities and projects as necessary.

Practice Development Coordinator, Bilingual

Cloud Engineer

• Design, plan and implement new technologies and major releases for enterprise-wide Data Strategy projects including the Data Platform, AI and Data Sciences initiatives
• Design cloud platforms in conjunction with on-prem services to support multiple application stacks
• Provide subject-matter-expertise for planning, technical architectures, models and standards
• Collaborate with architecture, Networking and Security teams to ensure cohesive enterprise technology strategy
• Provide expert-level technical support and ensure reliable operation of cloud production
• Diagnose and troubleshoot the most complex issues for cloud computing systems on multiple platforms
• Maintain comprehensive technical knowledge of software and infrastructure platforms and develop technical standards
• Review and update technical documents and configuration parameters to optimize system performance and uptime
• Act as a steward for deployment patterns and documentation and elevate code into development, test, and production environments on schedule
• Set up and maintain processes for code review and deployment pipelines and provide follow-up production support
• Submit change control requests and documentation
• Identify, recommend, and implement opportunities for improvement and performance issue solutions
• Learn and understand the firm’s business functions and determine appropriate technical tools
• Train and mentor junior staff and troubleshoot escalated complex issues
• Update, write, and maintain departmental documentation and perform systems analysis
• Participate in special projects and perform other duties as assigned

Senior Cloud Engineer

Legal Assistant

• We are seeking a Paralegal Assistant to join our team. This role provides support to paralegals and/or practice assistant teams by handling a wide range of clerical and case-related tasks. Responsibilities include document numbering and organization, labeling folders, filing, and assisting with various projects that do not require advanced training or substantive knowledge of the transaction or litigation. The Paralegal Assistant is responsible for filing, organizing, and retrieving documents in accordance with the firm’s established systems. Work is performed under direct supervision, with basic issues handled independently and more complex matters referred to higher-level staff. In certain practice areas, this role may include an annual billable requirement of 650 hours. Key Responsibilities Include: Under the direction of a paralegal or attorney, applies knowledge to assist in providing support by gathering documents and information for assignments. Collaborates with team to conduct research and analyze documents to prepare reports of findings. (Applies knowledge to assist with proper filing of documents with regulatory authorities, courts, other tribunals, monitors status and distributes copies. Prepare materials (files and/or binders) for trial, arbitrations, mediations, closings, and other practice specific events/meetings. Compile documents in support of briefs and to organize document productions. May be responsible for UCC filings/renewals/lien searches. Maintain status report of open issues. Perform physical and electronic filing, indexing and active file maintenance. Performs special projects and other duties as assigned. This may include backup for other office support areas.

Paralegal Assistant – Litigation

Marketing

• Develop regional marketing and business development strategies with local office Executive Partner and attorneys.
• Manage multiple regional marketing and business development initiatives and deploy plans at the local or regional level.
• Support international, national, and regional conferences that the Firm may sponsor.
• Develop relationships with local industry and legal trade associations to drive local community engagement.
• Identify and secure speaking, panel positions, and leadership roles for attorneys; drive attendance and positioning at events.
• Coordinate publicity and press releases with Public Relations team; support profile-raising activities.
• Coordinate and execute local events, including seminars, happy hours, and receptions.
• Create and/or revise local/regional show sheets or brochures with practice marketing, creative, and communications teams.
• Develop local marketing budgets and review monthly budget recaps; monitor and evaluate ROI of initiatives.
• Submit sponsorship and event vendor invoices for payment and manage promotional items and event materials.
• Conduct new hire marketing orientation for local office lawyers and coordinate attorney headshots and marketing activity tracking.
• Work with practice managers and media relations to identify and nominate local awards for attorneys.

Regional Marketing Manager

Human Resources

We are seeking a Human Resources Systems Junior Analyst to join our Firm. The Human Resources Systems Junior Analyst will be responsible for assisting in the development, maintenance and support of the Firm’s HR-related applications and our customer-facing needs. The role is key to our ability to understand issues and improve system processes, workflows and reporting that impact the user’s experience. The individual will assist in the design, documentation and testing of the data architecture within HR systems. This position offers a hybrid schedule, allowing flexibility to work from home and the office. Key Responsibilities and Essential Job Functions: Manage troubleshooting and identify trends from resolving ServiceNow tickets reported to HR by end users. Maintain and enhance system documentation, contributing to SOPs and process clarity across HR functions. Participate in auditing and testing processes and validation programs, ensuring data integrity and compliance with governance protocols. Respond as needed to ad hoc requests for data and reports and produce and disseminate scheduled reports as requested. Special projects and duties as assigned.

Junior Human Resources Systems Analyst

Attorney

• We are seeking an Attorney Recruiting Assistant to join our team.
• The Attorney Recruiting Assistant will assist the Recruiting Manager and other team members of the recruitment staff with the attorney recruitment efforts for the firm.
• This position reports to the Recruiting Manager for the assigned offices.
• This position offers a hybrid schedule, allowing flexibility to work from home and the office.
• Key Responsibilities and Essential Job Functions: Assists in preparation, coordination and scheduling of interviews for entry level associates, summer associates, and lateral attorneys.
• Assists recruitment staff with planning Summer Associate Program, including updating and distributing materials, assigning work assignments, assembling mid-summer and end-of-summer evaluations, and preparing of networking events.
• Updates recruiting candidate database and files.
• Ensures accurate record keeping in legal recruiting database.
• Provides organizational support for law student recruiting initiatives and the summer program.
• Tracks and compiles evaluations of candidates.
• Assists with planning, tracking and attending events for law students.
• Provides administrative support including arranging conference rooms and catering for meetings and interviews.
• Special projects and duties as assigned.

Attorney Recruiting Assistant

Artificial Intelligence

• Manage end-to-end implementation of AI products from procurement through launch and optimization
• Document best practices, workflows, and processes to provide targeted training, documentation, and support for end users
• Drive adoption and ongoing enhancements to the platforms
• Collaborate to design end-user training, onboarding, and user adoption programs and communications
• Creation of lawyer testimonials, use cases, videos, and quick reference guides
• Lead change management strategy for all AI and Legal Tech initiatives, ensuring stakeholders understand the purpose, value, and outcomes of new tools and processes
• Develop comprehensive training and onboarding programs tailored to different user groups and maturity levels
• Establish and manage internal champion networks to foster adoption and gather feedback
• Create communication plans and engagement campaigns that build momentum and sustain use of firm AI tools
• Oversee compliance with relevant policies to ensure information governance and compliance across platforms
• Management, budget, and oversight of AI vendors
• Partner with IT, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements
• Identify emerging AI technologies and assess their applicability to legal practice areas
• Align platform strategy with broader IT architecture and governance standards
• Support the Innovation Practice and client-facing AI initiatives
• Develop, mentor, and support teams focused on artificial intelligence and change management
• Special projects and duties as assigned

Director of AI Products and Adoption (Hybrid)

Financial Planning and Analysis

• The Director of Finance will provide leadership for and oversight of all accounting functions for the firm, including the Accounts Payable, Budgeting, Client Funds/Trust, General Ledger Accounting, International Office Accounting, and Partner Accounting Teams.\n• Reporting to the Chief Financial Officer (CFO), the Director of Finance supervises a team of professionals and collaborates closely with finance and other department peers, department heads, partners, firm leadership, and external advisors.\n• This position offers a hybrid schedule, allowing flexibility to work from home or the office. At present, this role requires weekly in-office presence, as well as attendance at occasional team meetings, trainings, and firm-sponsored events.\n• Key Responsibilities and Essential Job Functions: Budgeting & Forecasting: Lead the annual budgeting and forecasting processes, with a focus on consistency among offices/practice groups, cost containment, and in-depth variance analysis. Partner Accounting: Ensure accurate accounting for all partner accounts, including compensation and capital. Financial Reporting: Ensure accurate and timely monthly, tax year-end, and book year-end reporting. Cash Flow Management: Monitor and optimize cash flow, including projections. Develop and implement processes for investment of idle funds. Compliance & Risk Management: Ensure compliance with relevant laws, regulations, and standards, including trust accounting requirements and international accounting standards. Oversee internal controls, internal audits, risk management practices, and the external audit. Equipment Leasing: Administer the firm's IT equipment and furniture operating lease portfolio. Team Leadership & Development: Lead, mentor, and train staff. Foster a culture of high performance, accountability, and continuous learning. Advise staff on the recording of non-routine transactions (e.g., purchase accounting). Training & Education: Ensure appropriate training programs are in place for the accounting and finance staff as well as end users of the accounting and finance tools (e.g. Chrome River). Stakeholder Communication: Respond to inquiries regarding financial items. Present complex financial information in a clear, concise manner to non-financial stakeholders. Operational Efficiency: Identify and implement process improvements in systems and reporting. Evaluate and deploy technologies to streamline operations. Vendor & Banking Relationships: Manage relationships with banks, auditors, external consultants, and key vendors. In cooperation with Procurement and consultation with the CFO, negotiate optimal contract terms. Monitor service levels and address shortfalls. Mergers, Acquisitions, & Expansion: Participate in financial due diligence, modeling, and integration efforts related to mergers/combinations and office openings. Policy Development: Establish and enforce financial policies, procedures, and best practices in coordination with firm leadership. Special projects and duties as assigned.\nRequired Skills: Excellent leadership, communication, and interpersonal skills.\nProven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.\nHigh ethical standards, integrity, and commitment to confidentiality.\nSound judgment and flexibility.\nStrong work ethic, attention to detail, and organizational skills.\nRequired Qualifications & Education: Bachelor’s degree and/or advanced degree in accounting or finance. 8-10 years of progressive experience in financial management, with at least 3 years in a leadership role – preferably in a law firm or professional services environment. Demonstrated expertise in accounting, budgeting, forecasting, and process improvement. Well-developed project management skills. Embraces innovation and automation to enhance financial processes.\nPreferred Qualifications & Education: CPA preferred. Experience with financial management software and systems commonly used in legal practice preferred.\nPhysical Requirements: Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage.\n

Director of Finance - Hybrid

• We are seeking an IT Financial Applications Trainer to join our team in our global operation center in Tampa, FL.
• This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm.
• This position plays a key role developing training programs for all financial applications, with a focus on needs assessment and program development, training tools, documentation and hands-on delivery to firm-wide Partners and Employees.
• This position requires a training professional with a strong focus on customer service, initiative, and solid system and program analysis skills.
• The ability to manage multiple priorities effectively is essential.
• The role also includes supporting training sessions in our Bogotá and Mexico offices.
• This position offers a hybrid schedule, providing flexibility to work from home or the office. Currently, this role requires weekly in-office presence.
• Key Responsibilities Include: Plan, design, develop and maintain training curricula to include course descriptions and class training materials such as training videos, online asynchronous and synchronous learning materials, training manuals, and quick reference guides.
• Partner with financial development and business process teams to adequately understand applications.
• Incorporate business process information into courses and instructional materials.
• Utilize learning management system to establish appropriate learning paths, administer classes and track attendance.
• Conduct all training courses relating to financial applications.
• Analyze the effectiveness of training utilizing appropriate evaluation models.
• Special projects and duties as assigned.

IT Financial Applications Trainer - Hybrid, Bilingual

IT Support

• Oversees the Solutions Architecture team and leads team members to provide architecture direction, insight, and recommendations
• Works with the CIO, IT, and department leaders to design the required architecture to drive business outcomes
• Leads the analysis of the current technology environment to detect critical deficiencies and technical debt and recommends improvement solutions
• Responsible for the design, layout, floor plan, power management, capacity management, and cable management for the Firm's data centers and all the remote office MDF and IDF rooms
• Maintain data center system documentation, including rack elevations
• Assists with the development and administration of business continuity or disaster recovery plans
• Helps to define metrics to measure and demonstrate enterprise technology value
• Construct and maintain deliverables showing Holland & Knight's current and future-state architecture
• Facilitates the research, evaluation, and selection of hardware and software technology and product standards, as well as the design of standard configurations
• Develops visualizations to help Firm leadership understand the future state architecture and how it achieves Holland & Knight's goals and objectives
• Communicates the value of enterprise architecture and its portfolio of services to key stakeholders
• Works closely with IT peers and product owners to enable infrastructure agility, scalability, and resilience
• Collaborates with department leaders to develop strategies for innovation and process optimization
• Coaches and mentors product owners/managers and business stakeholders to instill architectural thinking

IT Enterprise Architecture Manager (Hybrid)

Director

• The DIA role has been created to provide an independent, objective assurance and internal consulting function that will help the Firm improve its risk management, compliance, and operational performance.\n• The DIA will help the Firm maintain a high level of financial integrity, operating efficiency, and compliance across its offices.\n• The DIA reports to the General Counsel (GC) and the Chief Operating Officer (COO); meets jointly with GC and COO on a quarterly basis; has access to the Firm’s Chair and CEO as needed.\n• In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.\n• Key responsibilities include Enterprise Risk Assessment, Financial Audits, Operational Efficiency and Information Systems Audits, Compliance Reviews, and reporting to GC/COO; coordination with external auditors.\n• Lead, plan, execute, and follow up on special projects; comply with IIA Code of Ethics; consult with GC on proposed activities to protect Attorney-Client Privilege.\n• Travel to the Firm’s offices for in-person internal audit work on a rotational basis and as requested by GC, COO, and/or Chair and CEO.\n• Extensive collaboration with GC, COO, and department heads; prepare audit reports with findings and management responses.

Director of Internal Audit (Hybrid)

Business Analyst

• We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
• The BA will be responsible for understanding business problems, eliciting and analyzing requirements, assisting in business case development, performing research, and evaluating and proposing solutions while collaborating with technical and business teams, both within and outside the context of IT projects.
• The BA will contribute to testing, training, change management, and other activities.
• This position offers a hybrid schedule, providing flexibility to work from home or the office. Currently, this role requires weekly in-office attendance, as well as participation in occasional team meetings, training sessions, and firm-sponsored events.
• Key Responsibilities Include: Work with technology teams, stakeholders, end users, leadership, and outside experts to identify, evaluate, and design technical and non-technical solutions
• Gather, document, and prioritize business requirements, assist in developing application design specifications, and develop and execute test plans
• Facilitate and manage business requests, setting proper stakeholder and user expectations
• Work with IT subject matter experts to document business application specifications and assess options, risks, and costs
• Demonstrate excellent written and verbal communication skills as well as superior listening, critical thinking, problem-solving and probing skills – with subtlety, tact, and diplomacy
• Build strong relationships with project stakeholders and serve as a communications hub among business clients, project stakeholders, and the defined solutions team
• Assist project stakeholders in communication, training, or change management
• Organize, coordinate, and manage work efforts and/or projects
• Use tools for eliciting requirements: brainstorming/mindmapping, focus groups/interviews, end user observation, process/task analysis
• Collaborate with team members and other resources to establish creative and effective solutions to business problems
• Analyze and design business processes and workflows
• Collaborate with BA teammates, EPMO, and others to establish consistent and efficient work processes
• Occasional travel to other offices
• Additional duties may be assigned

IT Business Analyst - Hybrid

• Collaborate with stakeholders to gather, document and analyze technical and functional requirements for the purpose of solution design, selection and/or process improvement recommendations.
• Conducting feasibility reviews and analysis to include cost-benefit analysis and reporting on the same.
• Evaluate business processes to identify and report on opportunities for improvement.
• Conduct, manage and facilitate system and data analysis to assist the organization with selecting and evaluating tools that best meet stakeholder and business needs.
• Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
• Conduct business process modeling audits for the organization and identify opportunities for optimization.
• Stay current with IT advancements, ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.
• Facilitate meetings, trainings and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
• Produce detailed status and recommendation reports for review and digestion by all levels of stakeholders throughout the organization.
• Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables and resource needs.
• Participates in user acceptance testing and validation of designed solutions.
• Special projects and duties as assigned

IT ServiceNow Business Analyst (Hybrid)

• Regional Marketing Manager will work closely with the local office Executive Partner and other office-based attorneys to develop regional marketing and business development strategies in support of local market visibility and business development priorities\n• The Regional Marketing Manager will also draft and be responsible for annual budget requests to support those plans\n• The Regional Marketing Manager position is currently a hybrid role with specific days required to be in the office, which may change based on the future needs of the Firm or industry standards\n• Additionally, there will be regular travel between the Washington, DC & Tysons regional offices\n• Regional Marketing Manage multiple regional marketing and business development initiatives and deploy and effectuate the various plans at the local or regional level\n• In consultation with Regional Marketing Senior Managers and applicable Executive Partner(s), develop regional marketing strategy, including activities such as client programs and firm-sponsored events, and provide insight on how to identify areas of potential growth and development within his or her assigned region\n• Work with practice marketing colleagues to support international, national, and/or regional conferences (industry, legal, etc.) that the firm may sponsor\n• Develop relationships with local industry and legal trade associations to help drive local community engagement of the lawyers in the local office\n• Identify high profile opportunities and secure speaking, panel positions, and leadership roles for attorneys; drive attendance and positioning at events where attorneys are speaking on panels, or the firm has a sponsorship presence\n• In consultation with the Public Relations team, identify areas of opportunity for publicity and press and coordinate the development of press releases and provide support for profile-raising activities of assigned offices\n• In consultation with the Events team, coordinate and execute local events, including seminars, happy hours, and receptions\n• Work with marketing colleagues in practice roles, as well as the creative and communications teams to create and/or revise local and/or regional show sheets or other brochures to highlight the firms and local/regional offices and attorneys’ areas of expertise, awards, unique experience, etc\n• Administrative Coordination\n• Develop local marketing budgets and review monthly budget recaps, checking for errors and submitting corrections\n• Monitor and evaluate ROI of regional marketing and business development initiatives, efforts, and spend\n• Submit sponsorship and event vendor invoices to firm’s accounting department for payment\n• Send firm logos, attorney headshots, biographies, etc. as requested to attorneys, conference coordinators, media, and others\n• Order firm promotional items as part of conferences and event sponsorships as budgets, marketing plans, and priorities allow\n• Manage use, shipment, and availability of firm pull-up banners, tablecloths, table runners, and other materials\n• Work closely with office services to assure inventory of nametags, table tents, sharpie pens, and other office supplies are on hand for conferences, events, and meetings\n• Conduct new hire marketing orientation for the local office lawyers, explaining basics of working with marketing department, services provided, etc., in collaboration with practice marketing\n• Coordination of attorney headshots for biographies, media use, and internal databases such as firm directory, Outlook and Zoom profiles, etc\n• Track local marketing activity and include information in regular transmissions\n• Work closely with practice managers and media relations colleagues to identify, nominate, and track local awards and related deadlines to ensure the firm is nominating its people for applicable awards such as forty under forty, Best of the Bar, etc\n• Assist with the local offices’ diversity and inclusion efforts, including the supporting the firm’s various affinity groups at the local level\n• Special project and duties as assigned

Regional Marketing Manager, Hybrid

Customer Support

• We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.\n• This position is based in the Firm's global operations center in Tampa, FL.\n• The IT Service Desk Senior Support Specialist will provide courteous, professional customer service and technical assistance and assist the user community and other IT personnel to troubleshoot, maintain, and resolve computer hardware and software issues.\n• This role requires participation in an on-call weekend team and working hours from 12:00 – 9:00 pm EST, Monday - Friday.\n• Perform all User Changes functions on a daily basis, including onboarding/offboarding and Active Directory account management.\n• Process requests for remote and mailbox access by following defined firm protocols, which include securing and appropriately documenting approvals for access.\n• Provide telephone and email support for all corporate users of computer software, hardware, peripherals and networks.\n• Provide guidance to IT Service Desk Support Specialists who need assistance with troubleshooting of incidents.\n• Grant access, change, and reset passwords.\n• Learn all internal business applications and provide general PC/network support (tier I & tier II support) and general application support to a distributed user base.\n• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.\n• Identify, troubleshoot, resolve, and escalate issues related to computer hardware, software, and related equipment installation and configuration.\n• Log all calls and activities accurately in a ticket tracking system.\n• Update and/or establish appropriate documentation for all work functions and responsibilities.\n• Handle special projects and additional duties as assigned.\n• Writes and/or contributes to KB articles.\n• Must attend HDI or related training within 1 year (Desktop Advanced Support Technician or A+ Certification).\n• Special projects and additional duties as assigned.