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IT Virtual Desktop Infrastructure Engineer
Holland & Knight LLPIT Virtual Desktop Infrastructure Engineer at law firm supporting endpoint and virtual desktop platforms. Collaborating with teams for operational success in a regulated legal services environment.
ATS Keywords
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Hard Skills
Virtual Desktop Infrastructure (VDI)application packagingautomated deploymentscriptingPowerShellimage managementpatchingcompliance monitoringtroubleshootingquality assurance
Soft Skills
analytical skillseffective communicationcollaborationdocumentationstructured change managementtestingrelease management
Tools & Technologies
WindowsmacOSMicrosoft Office SuiteMicrosoft 365IT service management (ITSM) platform
Industry Keywords
endpoint environmentscloud-hosted VDIconfiguration controlscomplianceoperational procedures
Tech Stack
Tools & technologiesCloudITSMMacOS
About the role
Key responsibilities & impact- Support day‑to‑day engineering and operational activities across endpoint and virtual desktop platforms, including provisioning, configuration, patching, and lifecycle updates.
- Execute and validate standardized virtual desktop images and configurations for cloud‑hosted VDI environments, ensuring alignment with performance, security, and usability standards.
- Assist with application packaging, testing, and deployment for endpoint and virtual desktop use cases using automated delivery methods.
- Participate in patch and update cycles for operating systems, productivity tools, and third‑party applications across both physical and virtual environments.
- Support policy‑based endpoint and VDI configuration controls to maintain compliance and reduce configuration drift.
- Perform quality assurance validation for endpoint and VDI changes, including testing, pilot validation, and post‑deployment checks.
- Assist in troubleshooting endpoint and virtual desktop issues, performing structured triage and escalating to engineering teams as needed.
- Generate and maintain reports on deployment status, compliance, and virtual desktop health and availability.
- Support incident and problem response activities through the Firm’s IT service management (ITSM) platform.
- Maintain technical documentation, runbooks, and operational procedures related to endpoint and VDI services.
- Collaborate with Endpoint Engineering, Infrastructure, Security, and Service Delivery teams to ensure cohesive service outcomes.
Requirements
What you’ll need- Experience supporting enterprise endpoint environments across Windows and macOS platforms.
- Hands‑on experience supporting or operating Virtual Desktop Infrastructure (VDI) environments.
- Working knowledge of endpoint and virtual desktop concepts including image management, application delivery, patching, and compliance monitoring.
- Experience with automated application packaging and deployment methods.
- Basic scripting or automation experience (e.g., PowerShell or equivalent).
- Understanding of endpoint and VDI security best practices and configuration baselines.
- Ability to follow structured change, testing, and release management processes.
- Strong troubleshooting, documentation, and analytical skills.
- Effective communication and collaboration skills.
- Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.
- Bachelor’s degree in a related field or equivalent practical experience.
- 2+ years of experience supporting enterprise endpoint or virtual desktop environments.
- 4+ years of overall experience supporting desktop or end‑user computing platforms.
Benefits
Comp & perks- comprehensive medical (PPO and HDHPs)
- dental and vision plans including coverage for domestic partners
- life and AD&D insurance
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- FSAs for dependent care
- health advocacy services
- behavioral health and counseling resources for all family members
- 401(k)
- profit sharing
- backup dependent care
- senior care planning support
- resources for individuals with development disabilities and their caregivers
- paid holidays and other paid time off, including paid leave for new parents