HD Supply

Director

• Manage a National Account team for a specified region while executing and communicating business plans to drive new sales opportunities, increase sales and profitability, and drive contract negotiations.
• Leads a team of National Account Managers to drive profitable sales through the National Accounts sales channels while leading individual team members in developing strategic business plans and exceeding sales goals.
• Oversees contract negotiations and mediation, while implementing price management strategies and conducting marketing strategy sessions.
• Conducts territory reviews and implements new strategies to enhance sales performance, drive profitability, and identify growth opportunities, integrating sales pipeline processes to streamline operations and drive corporate initiatives.
• Develop standardized operating procedures (SOPs) for effective communication, streamlined account set up, and optimized account success rates.
• Collaborates with various internal departments to drive sales and ensure support framework to facilitate National Account agreements.
• Identifies and communicates new sales opportunities and targets more profitable business, while maintaining relationships with the organization's largest customers and local sales teams.
• Develops and mentors National Account Managers to maximize internal growth opportunities.

National Accounts Director – Multi-Family

Account Executive

• Responsible for all technical and quality assurance aspects of installation projects
• Oversee labor by subcontractors, recruitment, training, and monitoring customer satisfaction
• Monitors and ensures installer's workmanship and recruit, train, and maintain contractors
• Accompanies installers on measurement of unit and reviews labor bid before submission to the customer
• Visually inspects materials and merchandise and facilitates all needed documentation
• Coordinates with the customers and property managers to identify problems and ensure customer satisfaction
• Supervises direct reports including performance management, training, coaching, and disciplinary actions

Construction Sales Consultant

• Responsible for all technical and quality assurance aspects of installation projects
• Oversee labor by subcontractors, recruitment, training, and monitoring customer satisfaction in a defined geographic location(s)
• Operate a Company Vehicle or a Personal Vehicle with significant travel
• Monitors and ensures installer's workmanship and recruit, train, and maintain contractors
• Accompanies installers on measurement of unit and reviews labor bid before submission to the customer
• Visually inspects materials and merchandise and facilitates all needed documentation
• Coordinates with the customers and property managers to identify problems and ensure customer satisfaction
• Supervises direct reports including performance management, training, coaching, and disciplinary actions

Sales

• Responsible for managing and directing a sales force to achieve sales and profit goals within a territory.
• Design and recommend sales and marketing programs and set short- and long-term sales strategies.
• Develop and implement sales and customer retention programs to optimize sales performance, profitability and customer satisfaction.
• Plan, forecast, and report on sales and competitive pricing activities and tactics.
• Defines the sales process and develops efficient and creative sales strategies that drive desired sales outcomes and identify improvements where and when applicable.
• Analyzes and develops reports to identify opportunities within their territories for sales and revenue growth objectives.
• Develops sales processes that drive desired sales outcomes and increase market share within assigned territory.
• Manages and develops direct reports, including outside sales and special product sales.
• Reviews performance management, identifies successful candidates, and coaches and develops the team for career development and sales growth.

Sales Manager – Multi-Family

Supply Chain

• Facilitates the flow of materials through the supply chain.
• Develops new tools and processes to support supply chain goals and objectives, including creating metrics and monthly supplier scorecards.
• Partners with management to improve supply chain performance and enhance collaboration with suppliers.
• Identifies problems through analysis and creates sustainable solutions on supply chain strategies.
• Develops new forecasting, order replenishment, and logistics channel decision processes.
• Analyzes and gathers supply chain best practices and develops strategies in support of supply chain business case development.
• Conducts day-to-day business analyses in support of supply chain activities.
• Partners with stakeholders and leadership to improve supply chain performance and collaboration with suppliers.
• Establishes methods for delivering monthly supplier updates.
• Supports all central replenishment activities, including meeting with vendors to collaborate on inventory forecasting and replenishment strategies.
• Creates supply chain metrics, identifies methods for evaluating supply chain metrics, and audits supply chain data.
• Partners with merchants to plan for promotions, price changes, and exit strategies.
• Develops decision support tools and financial models to analyze the cost/benefit tradeoffs of inventory.
• Analyzes multi-tier distribution channels to determine cost and service level tradeoffs for product categories.
• Develops forecasting tools to support collaborative planning with merchandising suppliers.

Senior Supply Chain Analyst – Slotting

Account Manager

• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals.
• Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization.
• Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base.
• Develops and implements plans to expand business presence in the assigned area.
• Shares market insights and competitor information with relevant channels throughout the organization.
• Collaborates with leadership to analyze market trends and customer needs.
• Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization in regional or national activities as necessary.

Field Account Representative

Customer Support

• Provide customer service by responding to inquiries regarding product selection, services and issues.
• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Builds relationships if assigned a specific customer base.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Utilizes in-depth product knowledge to answer more specialized product calls.
• May be responsible for outbound calls to vendors.
• Selects correct processes from clearly prescribed rules, past practices or instruction.
• Seeks advice and guidance on non-routine or problem areas from supervisor.
• Refers complex, unusual problems to supervisor.
• Understands and supports compliance issues if required for assigned customer base.

Customer Care Associate II

Administrative Assistant

• Provides administrative support to a distribution center
• Coordinates new hire onboarding
• Runs reports
• Schedules meetings
• Answers phone calls
• Provides operational warehouse support as needed
• Tracks and updates work hours, vacation time, sick time, and personal days for associates
• Runs daily, weekly, and monthly reports for various distribution center functions
• Maintains new hire paperwork, coordinates associate onboarding plans, and schedules new hire orientations and trainings
• Ensures all associates have appropriate badging and monitors the flow of people within the distribution center
• Schedules monthly engagement meetings between leaders and associates
• Provides operational support for general warehouse duties
• Responds to phone calls and emails related to customer orders
• Performs other administrative duties as needed

• Manage a National Account team for a specified region while executing and communicating business plans to drive new sales opportunities, increase sales and profitability, and drive contract negotiations.
• Leads a team of National Account Managers to drive profitable sales through the National Accounts sales channels while leading individual team members in developing strategic business plans and exceeding sales goals.
• Oversees contract negotiations and mediation, while implementing price management strategies and conducting marketing strategy sessions.
• Conducts territory reviews and implements new strategies to enhance sales performance, drive profitability, and identify growth opportunities.
• Develop standardized operating procedures (SOPs) for effective communication, streamlined account set up, and optimized account success rates.
• Collaborates with various internal departments to drive sales and ensure support framework to facilitate National Account agreements.

Director, National Accounts – Multifamily

• Utilize logistical engineering methods to understand, predict, and/or improve supply chain operations and efficiencies.
• Provide consistent, relevant, and accurate data analyses and support engineering decisions using data driven methods.
• Support the Supply Chain (manager) by developing domestic and global end-to-end supply chain network baselines.
• Build interfacing element tables, including products, sites, demand, sourcing policies, transportation policies, and inventory policies.
• Extract data from enterprise resource planning and business intelligence environments.
• Refine data issues via rule-based attribute, record, cell, and consistency (ARCC) processes.
• Analyze “service only” and “low cost” baseline models.
• Model current and future state scenarios and cost/service implications.
• Prepare Greenfield and/or Brownfield cost-benefit and break even analyses.
• Improve product flow paths, including inbound consolidation, cross docking, port selection, and vendor direct strategies.
• Assist in translating complex system models (Llamasoft, Tableau) into executive-level presentations with analyses and data driven recommendations.
• Collaborate with Route Optimization to develop optimized transportation networks, including routes, modes, schedules, and fleets.
• Evaluate safety stock inventory levels and facility stocking strategies as needed.

Senior Supply Chain Analyst

• Support sales enablement operations, including coordination and communication of cross-functional sales projects that deliver business value and process improvements.
• Supports the objectives of the company's sales team, identifying operational issues using sales-related data and business vertical feedback.
• Optimizes sales enablement programs, including onboarding materials, sales training content, playbooks, and sales collateral.
• Collaborates with sales leadership to identify training needs and develops training plans to address skills gaps and improve sales performance.
• Provides strategic and predicative recommendations to solve business and sales-related issues using organizational knowledge, sales data, and enablement best practices.
• Coordinates cross-functional sales enablement projects aimed at enhancing value creation, process improvement, and evaluating initiative effectiveness through metrics and feedback.
• Provides ongoing support to the sales team by answering questions, providing guidance, and facilitating access to resources as needed.
• Serves as a liaison with internal clients, operations staff, senior management, and other team members on assigned projects.

Sales Enablement Specialist

• Leads a team of sales managers and representatives in a designated region driving maximum sales growth and profitability for the organization.
• Supports the sales team by resolving escalated issues, leveraging territory data analytics, and implementing creative sales solutions and techniques to maintain a territory vision and consistently deliver sales results.
• Develop new business relationships, strategies, and opportunities while analyzing field data and reports to determine necessary changes to achieve sales goals.
• Formulate strategic approaches to successfully acquire new business from prospective customers, dedicating time at the field level to nurture and expand existing customer relationships.
• Collaborates with internal partners as needed to ensure a strong customer experience and optimize business results.
• Ensures timely and accurate communication on critical issues to ensure swift and accurate resolution.
• Supports change management initiatives, effectively coaching the sales team and determining communication cadence, while fostering growth and development of managers and associates to ensure internal growth opportunities.

Regional Sales Director – Public Sector

• Provide customer service by responding to inquiries regarding product selection, services and issues.
• Associates will be responsible for knowledge on 20,000 products and 3 catalogues.
• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Resolves customer issues including issuance of credit concessions.
• Performs necessary follow-up to ensure customer service expectations are met.
• Builds relationships if assigned a specific customer base.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.

Customer Care Associate, Level II

• Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication.
• Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence.
• Prospects for new sales opportunities via outbound calling and emailing.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Generates profitable growth thru quota attainment.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Develops code directives for certain products while maintaining target margin goals.
• Performs estimating, take-off, and proposal duties as necessary.

Inside Sales Representative – Portable Coverage

• Manages sales enablement operations
• Leads cross-functional sales projects
• Identifies and resolves operational issues
• Provides strategic recommendations
• Partners with cross-functional groups for sales enablement content

National Accounts Director – Multi-Family

Construction Sales Consultant

Construction Sales Consultant

Sales Manager – Multi-Family

Senior Supply Chain Analyst – Slotting

Field Account Representative

Customer Care Associate II

Administrative Assistant

Director, National Accounts – Multifamily

Senior Supply Chain Analyst

Sales Enablement Specialist

Regional Sales Director – Public Sector

Customer Care Associate, Level II

Inside Sales Representative – Portable Coverage

Senior Manager, Sales Enablement – Value Added Services