Customer Care Associate, Level II

HD Supply

Customer Care Associate managing product inquiries and customer service at HD Supply. Handling calls, emails, and support for a vast range of products.

Posted 5/6/2026full-timeWaukegan • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide customer service by responding to inquiries regarding product selection, services and issues.
Associates will be responsible for knowledge on 20,000 products and 3 catalogues.
Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Resolves customer issues including issuance of credit concessions.
Performs necessary follow-up to ensure customer service expectations are met.
Builds relationships if assigned a specific customer base.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers.
Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.

Requirements

What you’ll need

Proficiency with Microsoft Outlook/Word/Excel
Must be able to pass a background/drug test
High-Volume Call-Center Experience preferred
HS Diploma or GED strongly preferred
Generally 2-5 years of experience in area of responsibility

Benefits

Comp & perks

Medical
Dental
Vision
Life
401k
Vacation
Sick Time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproduct knowledgeorder processingquotation requestsissue resolutionfollow-upsales processproduct representationinformation gatheringtroubleshooting

Soft Skills

relationship buildingcommunicationproblem-solvingcustomer focusadaptability

Certifications

HS DiplomaGED