Customer Care Associate II

HD Supply

Customer Care Associate at USABlueBook in Waukegan, IL handling product inquiries and ensuring customer satisfaction. Responsible for building customer relationships and providing accurate product information.

Posted 5/8/2026full-timeWaukegan • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide customer service by responding to inquiries regarding product selection, services and issues.
Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met.
Builds relationships if assigned a specific customer base.
Researches and suggests alternative products to customers.
Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Utilizes in-depth product knowledge to answer more specialized product calls.
May be responsible for outbound calls to vendors.
Selects correct processes from clearly prescribed rules, past practices or instruction.
Seeks advice and guidance on non-routine or problem areas from supervisor.
Refers complex, unusual problems to supervisor.
Understands and supports compliance issues if required for assigned customer base.

Requirements

What you’ll need

Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
HS Diploma or GED, strongly preferred.
Specialized skills training/certification may be required.
Generally 2 - 5 years of experience in area of responsibility.
Ability to multitask smoothly and efficiently.
Previous Customer Service experience.
Industry product knowledge.
Passion for customers and delivering top quality customer service.
Ability to learn both independently and in group settings.
Ability to work in a fast paced environment.
Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook.

Benefits

Comp & perks

Medical (with Prescription drug coverage)
dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproduct knowledgeorder processingquotation managementtroubleshootingcredit concessionsmultitaskingspecialized skills training

Soft Skills

relationship buildingproblem-solvingcommunicationindependent learningteam collaborationadaptabilitycustomer passionefficiency

Certifications

HS DiplomaGEDspecialized skills training/certification