Havenpark Communities

Community Manager

• Maintain a best-in-class, customer-centric culture while delivering an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Cultivate employee satisfaction and lead community staff, executing standard operating procedures and policies
• Ensure community compliance with federal and state laws and Fair Housing Standards
• Cultivate resident satisfaction, address resident issues with urgency, and execute resident touch points to drive renewals
• Maintain resident ledgers and generate monthly bills
• Ensure all work orders are completed within 48 hours of receipt
• Lead community marketing efforts and maintain a healthy sales pipeline and pipeline conversion metrics
• Oversee occupancy goals for rental homes and the sale of on-site homes
• Track and maintain a positive NOI and manage expenses through vendor and supplier oversight
• Ensure rent is billed accurately and collected on time; complete legal action and notices as required
• Ensure community equipment and amenities meet safety regulations and maintain curb appeal
• Provide input into community capital plans and ensure capital projects are completed on time, within scope and budget

• Team Management and Leadership (~30% of time): Cultivate employee satisfaction within your community; Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales; Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence; Demonstrate Havenpark’s core values through interactions with staff and residents; Communicate with team members at all levels regularly to align company priorities and goals; Ensure the community complies with federal and state laws, as well as Fair Housing Standards
• Resident Relations and Retention (~25% of time): Cultivate resident satisfaction within your community; Address resident issues with urgency and care; Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year; Maintain resident ledgers and generate monthly bills; Ensure all work orders are completed within 48 hours of receipt
• Sales and Leasing (~25% of time): Lead community marketing efforts to attract potential residents; Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics; Maintain occupancy goals of rental homes and oversee the sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time): Track and maintain a positive NOI for your community; Ensure successful expense management through close oversight of vendors, suppliers, and employees
• Collections (~5% of time): Ensure all rent is billed accurately and collected on-time; Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Curb Appeal (~5% of time): Ensure community equipment and amenities meet safety regulations; Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards; Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies

• Maintain a best-in-class, customer-centric culture while delivering an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales
• Cultivate employee satisfaction and lead the team (30% time)
• Cultivate resident satisfaction and retention; address resident issues and maintain ledgers (25% time)
• Lead sales and leasing efforts; manage marketing and sales pipeline (25% time)
• Track and maintain positive NOI; oversee expense management (10% time)
• Ensure rent billing and collections; complete legal actions and notices (5% time)
• Ensure community equipment and amenities meet safety regulations and maintain curb appeal (5% time)
• Ensure compliance with federal and state laws and Fair Housing Standards
• Provide input into community capital plans and oversee capital projects

• Assist with planning and coordinating community events, activities, and projects
• Handle routine office work and administrative duties for the community
• Cultivate resident satisfaction and address resident issues with care and urgency
• Plan and execute community events as directed by the Community Manager
• Prepare bills and statements for approval by the Community Manager
• Ensure all rent is collected on-time
• Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Assist ensuring homes are ready to be occupied and prepare/coordinate documents for move-ins or lease renewals
• Manage work orders to ensure rental work orders are completed within 48 hours of receipt
• Annual or semi-annual travel may be required

Assistant Community Manager

• Maintain a best-in-class, customer-centric culture and deliver an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Team management and leadership: cultivate employee satisfaction, execute standard operating procedures, demonstrate company values, and communicate with maintenance, sales, field leadership, and home office staff
• Ensure community compliance with federal and state laws and Fair Housing Standards
• Resident relations and retention: cultivate resident satisfaction, address resident issues, execute resident touch points, maintain resident ledgers, and generate monthly bills
• Ensure work orders are completed within 48 hours
• Sales and leasing: lead community marketing, maintain sales pipeline and conversion metrics, maintain occupancy goals, and oversee on-site home sales
• Track and maintain positive NOI and manage expenses through oversight of vendors, suppliers, and employees
• Collections: ensure rent billing accuracy, timely collections, and complete required legal actions and notices
• Curb appeal and capital projects: ensure equipment and amenities meet safety regulations, maintain homesites and common areas to standards, provide input into capital plans, and ensure projects complete on time and within budget
• Annual or semi-annual travel may be required

• Cultivate employee satisfaction within your community and manage team members (~30% of time)
• Ensure the community meets or exceeds monthly and quarterly goals related to NOI, occupancy, collections, and home sales
• Execute Havenpark’s standard operating procedures and policies to achieve operational excellence
• Demonstrate Havenpark’s core values through interactions with staff and residents and communicate regularly with maintenance, sales, leasing, field leadership and home office staff
• Ensure the community complies with federal and state laws and Fair Housing Standards
• Cultivate resident satisfaction, address resident issues with urgency and care, and execute touch points throughout the resident journey (~25% of time)
• Maintain resident ledgers, generate monthly bills, and ensure work orders are completed within 48 hours
• Lead community marketing efforts, maintain a healthy sales pipeline, and oversee rental occupancy and on-site home sales (~25% of time)
• Track and maintain a positive NOI, oversee expense management and vendor oversight (~10% of time)
• Ensure rent is billed accurately, collected on time, and complete required legal actions and notices (~5% of time)
• Ensure community equipment and amenities meet safety regulations, maintain curb appeal, and provide input into community capital plans (~5% of time)

• Maintain a best-in-class, customer-centric community culture and deliver an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Lead team management and leadership activities (~30%): cultivate employee satisfaction, execute SOPs, demonstrate core values, and communicate with staff and leadership
• Resident relations and retention (~25%): cultivate resident satisfaction, address resident issues, execute resident touch points, maintain resident ledgers and monthly billing, ensure work orders are completed within 48 hours
• Sales and leasing (~25%): lead community marketing, maintain sales pipeline and conversion metrics, maintain occupancy goals and oversee on-site home sales
• NOI management (~10%): track and maintain positive NOI, oversee expense management and vendor oversight
• Collections (~5%): ensure accurate billing and on-time rent collection; complete legal actions/notices in compliance with state and Fair Housing standards
• Curb appeal (~5%): ensure safety of equipment and amenities, maintain homesites and common areas to standards, provide input and oversight on community capital projects
• Annual or semi-annual travel may be required

Recruitment

• Identify, engage, and nurture talent for frontline property management roles and specialized corporate functions
• Work closely with recruiters and Hiring Managers to understand hiring needs and create sourcing strategies to discover and connect with qualified candidates
• Thrive in a fast-growing environment; build creative search strategies from the ground up; data-driven; test sourcing methods including AI-powered tools, Boolean searches, and evaluating new platforms to expand talent reach

Talent Sourcer

Accountant

• Assist in bank reconciliations and month-end close
• Prepare and distribute monthly financial reports and community/fund financial statements (income statements, balance sheets, cash flow)
• Prepare monthly journal entries to record revenue, payroll, property management fees, and other accrued expenses
• Review and analyze general ledger accounts and prepare budget vs. actual variance reports
• Reconcile prepaid rent, property debt, security deposit refunds or liability, and accounts receivable for each property
• Record monthly debt service, borrower payments on note receivables, and reconcile restricted cash to lender statements
• Review the AP aging and ensure vendors are paid on-time; review and approve company expense reports
• Maintain the general ledger, roll forward fixed assets, and maintain investor capital accounts
• Assist with annual budget preparation and the annual external financial audit
• Support Community Managers, CapEx Team, and Business Ops with accounting activities and projects
• Navigate systems such as Manage America, Divvy, and Sage Intacct; participate in monthly financial performance reviews
• Communicate with cross-functional teams and demonstrate company core values

Staff Accountant

Underwriter

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

As an Underwriting Specialist, you are accountable for underwriting reviews of all community applications utilizing Fair Housing requirements, Havenpark's admission policy, and Havenpark's underwriting standards. Responsibilities include but are not limited to performing underwriting decisions on applications, developing process improvements for underwriting, and analyzing and reporting effectively to the Havenpark leadership team.

Underwriting Specialist

Billing Specialist

• Utility Recapture and Billing (~50% of time)
• Identify and troubleshoot problematic meters and other metering equipment.
• Ensure each home has a working meter.
• Review and approve monthly utility billing.
• Detect leaks and assist teams in finding and correcting them.
• Manage utility expenses by submitting sewer leak adjustments and negotiating waste removal contracts.
• Audit utility invoices, including waste removal invoices, to ensure rates are correct.
• Budgeting (~10% of time)
• Assist the Utility Billing Manager with creating annual utility income and expense budgets.
• Monthly budget change request
• Community Support (~40% of time)
• Serve as an account admin for Waterscope.
• Assist field staff by troubleshooting utility billing issues and questions from residents.
• Inspect and audit resident billing information for accuracy.
• Research, interpret, and analyze account history to resolve billing questions on meter readings.
• Serve as the in-house expert for meter reading systems, devices, and software

Community Manager

Community Manager

Community Manager

Assistant Community Manager

Community Manager

Community Manager

Community Manager

Community Manager

Talent Sourcer

Staff Accountant

Underwriting Specialist

Utility Billing Specialist