Havenpark Communities

Customer Support

• Customer and Employee Support (~80% of time)
• Ensure residents and employees are responded to and issues are resolved within Havenpark’s requirements through direct administration of the customer service and support ticketing system.
• Manage escalated issues to ensure that resident and employee requests are handled with care and responded to appropriately.
• Ensure emergency communications are sent out accurately and promptly to residents upon request from the field teams.
• Monitor and respond to residents through various channels, such as Google reviews, customer surveys, etc.
• Monitor and respond to employees through various channels, such as email, slack, etc.
• Facilitate the completion of various operational tasks as assigned through the ticket support system or Business Operations Team.
• Process Improvement (~20% of time)
• Assist with measuring and tracking support metrics to ensure they are functioning as expected and achieving the desired results.
• Use process and observational data to identify process failures, and unmet resident and business needs.
• Make suggestions for change based on findings.
• Drive process success through clear communication and follow-up with employees and company leadership.
• Work on key process improvement projects and lead stakeholders in implementing and sustaining meaningful change that improves our residents’ experience and ability for our employees to meet our residents’ expectations.

Resident Experience and Internal Support Specialist

Recruitment

• Develop and implement a comprehensive talent acquisition strategy that aligns with the company's growth goals and industry trends.
• Drive innovation in recruiting processes, leveraging technology, AI tools, and data-driven insights to enhance candidate sourcing, assessment, and selection.
• Lead, mentor, and develop a high-performing recruiting team to deliver exceptional candidate and hiring manager experiences.
• Ensure diversity, equity, and inclusion (DEI) principles are embedded in all hiring practices.
• Conduct regular 1:1s, team meetings, and provide ongoing feedback and professional development opportunities.
• Promote a culture of accountability, performance, innovation, and continuous learning within the Talent Acquisition team.
• Partner with business leaders to forecast hiring needs, clearly define role requirements, build talent pipelines, and ensure timely fulfillment of headcount requirements in conjunction with organizational priorities.
• Strengthen the company’s employer brand through creative talent marketing initiatives, an updated Careers page on the company website, social media presence, and industry partnerships.

Director of Talent Acquisition

Director

• Lead the development, management, and long-term strategy for utility operations across manufactured housing communities
• Serve as the company’s utility expert for all water, wastewater, electric, and gas infrastructure
• Build and manage a network of top-tier utility contractors and service providers
• Oversee operations of wastewater treatment plants, wells, lift stations, and other critical utility assets
• Ensure compliance with all federal, state, and local environmental and utility regulations
• Develop long-term utility infrastructure plans, including system upgrades, expansions, and modernization efforts
• Partner with operations, asset management, and community teams to ensure seamless utility service delivery

Director of Utilities

Community Manager

• Maintain a best-in-class, customer-centric culture and deliver an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Lead team management and leadership duties (~30%): cultivate employee satisfaction, execute SOPs, align company priorities
• Resident relations and retention (~25%): address resident issues, execute resident touch points, maintain resident ledgers and monthly billing, ensure timely work order completion
• Sales and leasing (~25%): lead community marketing, maintain sales pipeline and occupancy goals, oversee sale of on-site homes
• NOI management (~10%): track and maintain positive NOI and control expenses via vendor and supplier oversight
• Collections (~5%): ensure rent is billed accurately, collected on-time, and complete legal notices in compliance with state and Fair Housing Standards
• Curb appeal (~5%): ensure equipment and amenities meet safety regulations, maintain homesites and common areas, manage capital projects on time and on budget
• Communicate regularly with maintenance, sales/leasing, field leadership, and home office staff; occasional annual or semi-annual travel may be required

• Team Management and Leadership (~30% of time): Cultivate employee satisfaction within your community; Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales; Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence; Demonstrate Havenpark’s core values through interactions with staff and residents; Communicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goals; Ensure the community complies with federal and state laws, as well as Fair Housing Standards
• Resident Relations and Retention (~25% of time): Cultivate resident satisfaction within your community; Address resident issues with urgency and care; Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year; Maintain resident ledgers and generate monthly bills; Ensure all work orders are completed within 48 hours of receipt
• Sales and Leasing (~25% of time): Lead community marketing efforts to attract potential residents; Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics; Maintain occupancy goals of rental homes and oversee the sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time): Track and maintain a positive NOI for your community; Ensure successful expense management through close oversight of vendors, suppliers, and employees
• Collections (~5% of time): Ensure all rent is billed accurately and collected on-time; Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Curb Appeal (~5% of time): Ensure community equipment and amenities meet safety regulations; Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards; Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies

Sales

• Sales and Leasing (~70% of time): Successfully market, sell, and rent homes within Havenpark Communities to achieve company business plans
• Proactively self-generate and manage leads to build and maintain a healthy sales pipeline and ensure the community is maintaining pipeline conversion metrics
• Maximize prospecting, networking, call campaigns, open houses, and community events that drive home sales and rental results
• Role model Havenpark's selling philosophy when showing homes to prospects and highlight features and benefits of homes and the community
• Consistently act as a brand ambassador for Havenpark Communities while selling and renting homes
• Move prospects through the Havenpark Sales Matrix; organize closings and complete/submit all closing documents
• Provide timely and consistent follow-through with prospects and customers from initial contact to after closing with all communication logged into the CRM system
• Generate and manage sales agreements including calculation of sales tax, monthly payment plans, and running credit checks
• Create an exceptional buying experience while ensuring compliance with Havenpark policies, state regulations, and Fair Housing Standards
• Maintain masterful knowledge of product, communities, competition, market, incentives, advertising, and demographics
• Resident Relations and Referrals (~20% of time): Cultivate resident satisfaction, follow-up recent move-ins for satisfaction and self-generate referral sales, and work with renters to convert them into homeowners
• Other (~10% of time): Complete required tasks accurately and timely while handling multiple priorities, attend weekly rally meetings to review sales and marketing strategies, and collaborate with Community Manager, Regional Vice President, Divisional Director of Sales, and Home Office team to develop community sales and marketing plans

Sales and Leasing Agent

• Assist with planning and coordinating community events, activities, and projects
• Handle routine office work and administrative duties for the community
• Cultivate resident satisfaction and address resident issues with care and urgency
• Understand when to involve the Community Manager in resident issues and assist as directed
• Plan and execute community events as directed by the Community Manager
• Prepare bills and statements for approval and ensure timely rent collection
• Complete all legal actions and notices required in compliance with State and Fair Housing Standards
• Assist in preparing or coordinating documents for new move-ins or lease renewals
• Manage work orders to ensure rental work orders are completed within 48 hours of receipt
• Ensure homes are ready to be occupied within Havenpark expectations

Assistant Community Manager

• Team Management and Leadership (~30% of time): Cultivate employee satisfaction; ensure the community meets or exceeds monthly and quarterly goals related to NOI, occupancy, collections, and home sales; execute Havenpark’s standard operating procedures and policies; demonstrate Havenpark’s core values; communicate regularly with maintenance, sales and leasing agents, field leadership, and home office staff; ensure compliance with federal and state laws and Fair Housing Standards
• Resident Relations and Retention (~25% of time): Cultivate resident satisfaction; address resident issues with urgency and care; execute touch points throughout the resident journey to drive renewals; maintain resident ledgers and generate monthly bills; ensure work orders are completed within 48 hours
• Sales and Leasing (~25% of time): Lead community marketing efforts; maintain a healthy sales pipeline and pipeline conversion metrics; maintain occupancy goals of rental homes and oversee sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time): Track and maintain a positive NOI; oversee expense management through vendors, suppliers, and employees
• Collections (~5% of time): Ensure rent is billed accurately and collected on time; complete required legal actions and notices in compliance with state and Fair Housing Standards
• Curb Appeal (~5% of time): Ensure community equipment and amenities meet safety regulations; maintain homesites and common areas to Havenpark standards; provide input into capital plans and ensure capital projects are completed on time and within scope and budget

• Assist with the planning and coordinating of community events, activities, and projects
• Handle routine office work and administrative duties for the community
• Cultivate resident satisfaction within your community
• Address resident issues with care and urgency
• Understand when it is appropriate to involve the Community Manager in resident issues
• Plan and execute community events as directed by the Community Manager
• Prepare bills and statements for approval by the Community Manager
• Ensure all rent is collected on time
• Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Assist in ensuring all homes are ready to be occupied within Havenpark expectations
• Assist CM and SLA with document preparation or coordination for new move-ins or lease renewal
• Manage work orders to ensure all rental work orders are completed within 48 hours of receipt

General Counsel

• Serve as the company’s top legal advisor, working closely with executive leadership on enterprise-level legal and strategic matters
• Provide thought leadership on legal risk, deal structuring, and corporate governance
• Lead and build an internal legal framework that aligns with business objectives and risk tolerance
• Oversee legal structuring for real estate investment vehicles and joint ventures, including fund documentation, regulatory compliance, and investor negotiations
• Ensure legal documentation aligns with business strategy, securities law requirements, and fiduciary obligations
• Provide legal oversight and guidance on acquisitions, dispositions, financings, and development projects; review and negotiate purchase agreements, leases, easements, and entitlement documents
• Support due diligence and deal execution across Havenpark’s national portfolio
• Establish and maintain internal compliance programs (SEC, real estate, employment, environmental)
• Oversee the Risk department, all legal claims, and litigation; manage outside counsel and advise leadership on litigation strategy and risk mitigation
• Standardize and streamline legal processes for reviewing and negotiating vendor, construction, and service contracts
• Advise on employment policies, benefits, terminations, and labor law compliance; work closely with HR to manage employment-related disputes

• Maintain a best-in-class, customer-centric community culture and deliver an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Lead team management and leadership activities (~30%): cultivate employee satisfaction, execute SOPs, demonstrate core values, and communicate with staff and leadership
• Resident relations and retention (~25%): cultivate resident satisfaction, address resident issues, execute resident touch points, maintain resident ledgers and monthly billing, ensure work orders are completed within 48 hours
• Sales and leasing (~25%): lead community marketing, maintain sales pipeline and conversion metrics, maintain occupancy goals and oversee on-site home sales
• NOI management (~10%): track and maintain positive NOI, oversee expense management and vendor oversight
• Collections (~5%): ensure accurate billing and on-time rent collection; complete legal actions/notices in compliance with state and Fair Housing standards
• Curb appeal (~5%): ensure safety of equipment and amenities, maintain homesites and common areas to standards, provide input and oversight on community capital projects
• Annual or semi-annual travel may be required

• Team Management and Leadership (~30% of time): Cultivate employee satisfaction within your community; Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales; Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence; Demonstrate Havenpark’s core values through interactions with staff and residents; Communicate with team members at all levels regularly to align company priorities and goals; Ensure the community complies with federal and state laws, as well as Fair Housing Standards
• Resident Relations and Retention (~25% of time): Cultivate resident satisfaction within your community; Address resident issues with urgency and care; Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year; Maintain resident ledgers and generate monthly bills; Ensure all work orders are completed within 48 hours of receipt
• Sales and Leasing (~25% of time): Lead community marketing efforts to attract potential residents; Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics; Maintain occupancy goals of rental homes and oversee the sale of on-site homes
• Net-Operating Income (NOI) Management (~10% of time): Track and maintain a positive NOI for your community; Ensure successful expense management through close oversight of vendors, suppliers, and employees
• Collections (~5% of time): Ensure all rent is billed accurately and collected on-time; Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Curb Appeal (~5% of time): Ensure community equipment and amenities meet safety regulations; Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards; Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies

• Cultivate employee satisfaction within your community and manage team members (~30% of time)
• Ensure the community meets or exceeds monthly and quarterly goals related to NOI, occupancy, collections, and home sales
• Execute Havenpark’s standard operating procedures and policies to achieve operational excellence
• Demonstrate Havenpark’s core values through interactions with staff and residents and communicate regularly with maintenance, sales, leasing, field leadership and home office staff
• Ensure the community complies with federal and state laws and Fair Housing Standards
• Cultivate resident satisfaction, address resident issues with urgency and care, and execute touch points throughout the resident journey (~25% of time)
• Maintain resident ledgers, generate monthly bills, and ensure work orders are completed within 48 hours
• Lead community marketing efforts, maintain a healthy sales pipeline, and oversee rental occupancy and on-site home sales (~25% of time)
• Track and maintain a positive NOI, oversee expense management and vendor oversight (~10% of time)
• Ensure rent is billed accurately, collected on time, and complete required legal actions and notices (~5% of time)
• Ensure community equipment and amenities meet safety regulations, maintain curb appeal, and provide input into community capital plans (~5% of time)

• Maintain a best-in-class, customer-centric culture and deliver an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Team management and leadership: cultivate employee satisfaction, execute standard operating procedures, demonstrate company values, and communicate with maintenance, sales, field leadership, and home office staff
• Ensure community compliance with federal and state laws and Fair Housing Standards
• Resident relations and retention: cultivate resident satisfaction, address resident issues, execute resident touch points, maintain resident ledgers, and generate monthly bills
• Ensure work orders are completed within 48 hours
• Sales and leasing: lead community marketing, maintain sales pipeline and conversion metrics, maintain occupancy goals, and oversee on-site home sales
• Track and maintain positive NOI and manage expenses through oversight of vendors, suppliers, and employees
• Collections: ensure rent billing accuracy, timely collections, and complete required legal actions and notices
• Curb appeal and capital projects: ensure equipment and amenities meet safety regulations, maintain homesites and common areas to standards, provide input into capital plans, and ensure projects complete on time and within budget
• Annual or semi-annual travel may be required

• Assist with planning and coordinating community events, activities, and projects
• Handle routine office work and administrative duties for the community
• Cultivate resident satisfaction and address resident issues with care and urgency
• Plan and execute community events as directed by the Community Manager
• Prepare bills and statements for approval by the Community Manager
• Ensure all rent is collected on-time
• Complete all legal action and notices required in compliance with State and Fair Housing Standards
• Assist ensuring homes are ready to be occupied and prepare/coordinate documents for move-ins or lease renewals
• Manage work orders to ensure rental work orders are completed within 48 hours of receipt
• Annual or semi-annual travel may be required

• Maintain a best-in-class, customer-centric culture while delivering an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales
• Cultivate employee satisfaction and lead the team (30% time)
• Cultivate resident satisfaction and retention; address resident issues and maintain ledgers (25% time)
• Lead sales and leasing efforts; manage marketing and sales pipeline (25% time)
• Track and maintain positive NOI; oversee expense management (10% time)
• Ensure rent billing and collections; complete legal actions and notices (5% time)
• Ensure community equipment and amenities meet safety regulations and maintain curb appeal (5% time)
• Ensure compliance with federal and state laws and Fair Housing Standards
• Provide input into community capital plans and oversee capital projects

• Maintain a best-in-class, customer-centric culture while delivering an exceptional employee experience
• Manage net operating income (NOI), occupancy, collections, and home sales to achieve operational excellence
• Cultivate employee satisfaction and lead community staff, executing standard operating procedures and policies
• Ensure community compliance with federal and state laws and Fair Housing Standards
• Cultivate resident satisfaction, address resident issues with urgency, and execute resident touch points to drive renewals
• Maintain resident ledgers and generate monthly bills
• Ensure all work orders are completed within 48 hours of receipt
• Lead community marketing efforts and maintain a healthy sales pipeline and pipeline conversion metrics
• Oversee occupancy goals for rental homes and the sale of on-site homes
• Track and maintain a positive NOI and manage expenses through vendor and supplier oversight
• Ensure rent is billed accurately and collected on time; complete legal action and notices as required
• Ensure community equipment and amenities meet safety regulations and maintain curb appeal
• Provide input into community capital plans and ensure capital projects are completed on time, within scope and budget

• Identify, engage, and nurture talent for frontline property management roles and specialized corporate functions
• Work closely with recruiters and Hiring Managers to understand hiring needs and create sourcing strategies to discover and connect with qualified candidates
• Thrive in a fast-growing environment; build creative search strategies from the ground up; data-driven; test sourcing methods including AI-powered tools, Boolean searches, and evaluating new platforms to expand talent reach

Talent Sourcer

Accountant

• Assist in bank reconciliations and month-end close
• Prepare and distribute monthly financial reports and community/fund financial statements (income statements, balance sheets, cash flow)
• Prepare monthly journal entries to record revenue, payroll, property management fees, and other accrued expenses
• Review and analyze general ledger accounts and prepare budget vs. actual variance reports
• Reconcile prepaid rent, property debt, security deposit refunds or liability, and accounts receivable for each property
• Record monthly debt service, borrower payments on note receivables, and reconcile restricted cash to lender statements
• Review the AP aging and ensure vendors are paid on-time; review and approve company expense reports
• Maintain the general ledger, roll forward fixed assets, and maintain investor capital accounts
• Assist with annual budget preparation and the annual external financial audit
• Support Community Managers, CapEx Team, and Business Ops with accounting activities and projects
• Navigate systems such as Manage America, Divvy, and Sage Intacct; participate in monthly financial performance reviews
• Communicate with cross-functional teams and demonstrate company core values

Staff Accountant

Underwriter

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

As an Underwriting Specialist, you are accountable for underwriting reviews of all community applications utilizing Fair Housing requirements, Havenpark's admission policy, and Havenpark's underwriting standards. Responsibilities include but are not limited to performing underwriting decisions on applications, developing process improvements for underwriting, and analyzing and reporting effectively to the Havenpark leadership team.

Underwriting Specialist

Billing Specialist

• Utility Recapture and Billing (~50% of time)
• Identify and troubleshoot problematic meters and other metering equipment.
• Ensure each home has a working meter.
• Review and approve monthly utility billing.
• Detect leaks and assist teams in finding and correcting them.
• Manage utility expenses by submitting sewer leak adjustments and negotiating waste removal contracts.
• Audit utility invoices, including waste removal invoices, to ensure rates are correct.
• Budgeting (~10% of time)
• Assist the Utility Billing Manager with creating annual utility income and expense budgets.
• Monthly budget change request
• Community Support (~40% of time)
• Serve as an account admin for Waterscope.
• Assist field staff by troubleshooting utility billing issues and questions from residents.
• Inspect and audit resident billing information for accuracy.
• Research, interpret, and analyze account history to resolve billing questions on meter readings.
• Serve as the in-house expert for meter reading systems, devices, and software

Resident Experience and Internal Support Specialist

Director of Talent Acquisition

Director of Utilities

Community Manager

Community Manager

Sales and Leasing Agent

Assistant Community Manager

Community Manager

Assistant Community Manager

General Counsel

Community Manager

Community Manager

Community Manager

Community Manager

Assistant Community Manager

Community Manager

Community Manager

Community Manager

Talent Sourcer

Staff Accountant

Underwriting Specialist

Utility Billing Specialist