Gympass

Customer Success Manager

• People leadership: Coach, grow and manage a team of senior client success managers (account managers), who are directly responsible for their books of business.
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders of the key clients, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Collaboration: Interact with other Wellhub teams (e.g., Client Sales, Partnerships, Operations, Marketing) to ensure the strategic plans built for the clients are well executed internally.
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Client Success Director

Engineering Manager

• Lead the Design System team, focusing on improve other teams productivity and design consistency;
• Design and implement straightforward solutions to complex scenarios, ensuring scalability, maintainability, performance and accessibility;
• Work closely to Design and Engineers to define process on attending demands, and guarantee deadlines;
• Serve as a focal point in the communication with other teams and areas of the company;
• Serve as a technical reference to the team and gain recognition as such across the company;
• Mentor and guide other engineers, fostering a culture of technical excellence, ownership, and collaboration;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Mobile Engineering Manager – Design System

Strategy

• Support the execution of onboarding and nurturing initiatives within the Client Success Strategy team by helping to organize tasks, track timelines, update materials, and ensure follow-ups. You will help turn ideas and plans into well-structured execution support.
• Collaborate with team members and engage with stakeholders across Client Success, Wellbeing Engagement, Value Management, and other areas to support ongoing initiatives. You will help gather information, document discussions, and learn how global teams collaborate.
• Assist in collecting, organizing, and analyzing qualitative and quantitative data related to onboarding (e.g., feedback, metrics, surveys). You will support the team in identifying patterns, pain points, and opportunities for improvement.
• Help the team keep the customer experience at the center by mapping onboarding journeys, documenting risks, and organizing insights from the commercial and Client Success teams.
• Assist in creating and updating presentations, documents, trackers, and internal materials used by the team. You may also help prepare updates, summaries, and best-practice documentation for internal sharing.
• Live the mission: inspire and empower others by prioritizing your own well-being and that of your colleagues. Create a supportive environment where everyone feels comfortable taking care of themselves and finding a healthy work–life balance.

Strategic Projects Intern – Revenue

Full-stack Engineer

• Design, develop, test, deploy, maintain and improve services focusing on performance, scalability, and resilience;
• Build Integration among services and tools;
• Support existing systems looking to enhance functionality, increase scale, and transform in new ways to meet our product demands;
• Work in a collaborative and agile environment that prioritizes people over process and is laser-focused on productivity;
• Work with cutting-edge technologies and edge cases on a global scale.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Staff Software Engineer – Platform Team

Financial Planning and Analysis

• Monthly Profitability Report Updates: Update charts and tables and reconcile results against month-end close, ensuring consistent formatting and highlighting key monthly takeaways.
• Database Consolidation: Collect and consolidate datasets to answer business questions and perform specific analyses on a weekly basis.
• Performance Analysis: Interpret data and perform financial analyses to identify trends and results.
• Monitoring Macroeconomic Indicators: Update current and projected inflation data, specifically for markets such as Argentina, using reports from Central Banks.
• Tool Maintenance: Fix errors and implement improvements in sales support spreadsheets (e.g., price calculators).
• Live the mission: Inspire and empower others by prioritizing your own well-being and that of your colleagues. Create a supportive environment where everyone feels comfortable taking care of themselves and finding a healthy work–life balance.

Financial Strategy Intern

Revenue Operations

• Support the execution of onboarding and nurturing initiatives within the Client Success Strategy team by helping organize tasks, track timelines, update materials, and ensure follow-ups. You will help turn ideas and plans into well-structured execution support.
• Work alongside team members and interact with stakeholders from Client Success, Wellbeing Engagement, Value Management, and other teams to support ongoing initiatives. You will help gather inputs, document discussions, and learn how global teams collaborate.
• Help collect, organize, and analyze qualitative and quantitative data related to onboarding (e.g., feedback, metrics, surveys). You will support the team in identifying patterns, pain points, and opportunities for improvement.
• Support the team in keeping the client experience at the center by helping map onboarding journeys, document risks, and organize insights from commercial and Client Success teams.
• Assist in building and updating decks, documents, trackers, and internal materials used by the team. You may also help prepare updates, summaries, and best-practice documentation for internal sharing.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Revenue Operations Intern

Growth Marketing

• Provide multichannel support with a strong focus on customer retention and growth.
• Deliver solutions aimed at first-contact resolution while identifying churn risks and expansion opportunities.
• Negotiate effective solutions based on customer insights to ensure ongoing engagement.
• Apply playbooks and adapt them as needed to drive positive retention outcomes.
• Collaborate internally to support all customer retention initiatives.
• Maintain a professional and persuasive tone in all interactions.
• Ensure accurate data capture in Zendesk for retention and sales analysis.
• Contribute to reports on customer behavior, highlighting retention and growth trends.
• Escalate critical cases promptly when there are major retention or revenue implications.
• Achieve team targets (CSAT, FCR, SLA and QA) to maximize customer loyalty and business expansion.
• Promote well-being, contributing to strong, long-term customer relationships.

CX Client Retention Growth Analyst

Analyst

• As a Partner Support Agent, you will provide support to our partners (gyms/studios and personal trainers).
• You will serve as the partner’s primary point of contact when issues or questions arise, ensuring delivery of exceptional service to secure their satisfaction.
• Provide quick and effective resolutions to partner requests, primarily via email, chat and WhatsApp, ensuring a seamless experience.
• Assess and analyze partners’ needs, escalating issues to other Wellhub services or technical departments when necessary.
• Ensure follow-up on escalated issues to maintain a high standard of service.
• Stay informed about product updates and improvements to provide partners with accurate, up-to-date information.
• Use our CRM to look up product and service details, ensuring partners and personal trainers receive precise and helpful information.
• Ensure adherence to all operational and compliance procedures, maintaining the highest standards of service integrity.
• Be flexible, resourceful and able to manage multiple tasks simultaneously, prioritizing effectively to deliver agile solutions.
• Approach partner requests with critical thinking and problem-solving skills, able to navigate complex issues and deliver satisfactory resolutions.
• Align with the company values, emphasizing customer satisfaction, wellbeing and work–life balance.
• Live the mission: inspire and empower others by prioritizing your own wellbeing and that of your colleagues. Create a supportive environment where everyone feels comfortable taking care of themselves and finding balance between work and life.

CX Partners Analyst

Sales

• New Business Development: Engage with new strategic accounts to uncover new revenue opportunities and develop customised solutions that meet the needs of Enterprise prospects (+501 FTEs in the UK).
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Pipeline Generation: Work closely with our Sales Development team to strategise on opening new opportunities as well complete personal pipeline generation to ensure steady and consistent pipeline.
• Account Strategy Development: Develop and implement strategic account plans that focus on delivering impactful business outcomes—whether improving talent attraction, enhancing spend efficiency, or reducing Private Medical costs.
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Client Sales Manager

• Strategic Leadership & Architectural Oversight: Define the multi-year vision and technical roadmap for the GTM technology stack, focusing on scale, integration, and security.
• Cross-Functional Alignment: Serve as the primary technical partner to VP-level leaders in Sales and Marketing, translating their business needs into scalable technical and processes solutions and requirements.
• Advanced Revenue Automation: Partner with Sales and Marketing leaders to identify manual, high-volume tasks and collaborate with technical teams to design innovative technical solutions to automate them, significantly boosting productivity.
• Growth Experiments: Rapidly prototype, implement, and measure the impact of GTM experiments (e.g., new lead scoring models based on intent, personalized outreach triggered by engagement signals).
• Automation Design: Design sophisticated, scalable workflows for critical revenue processes, including high-speed lead routing, territory assignment, automated data enrichment, and signal-based sales notifications.
• Data Governance: Define required metrics and their definitions, working with Data and Technical teams to ensure necessary events and attributes (firmographics, contact info, engagement and intent data) are being captured in real-time, clean, and consistent way, flowing seamlessly across all GTM tools.
• AI & Innovation: Act as the team's primary evangelist for AI in Revenue; identify, evaluate, and implement AI-powered tools and strategies to drive personalization, operational efficiency, and deeper analytics.
• Dotted-Line Management: Provide guidance, prioritization, and mentorship to the Data & Analytics Manager and the MarTech/Engineering Specialist, ensuring their projects deliver maximum impact to the revenue engine.
• Establish a structured intake and prioritization process for all GTM technology requests, balancing reactive support with proactive, strategic project work.
• Ensure the technical resources under your purview are focused on high-leverage projects that directly influence pipeline velocity and conversion rates.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Director, Marketing and Revenue Operations

• The Acquisition &amp; User Growth Specialist is responsible for driving regional acquisition and monetization initiatives with a strategic and analytical approach.
• This role oversees the documentation of user journeys for several segments (Eligibles, Members, Churned Subs, and Subscribers - Plan upgrades).
• Support the regional campaigns and promotions, identifying strategic opportunities through data-driven insights.
• Create, execute, manage and support SS-Latam regional campaigns or initiatives, ensuring agile end-to-end execution from planning to campaign launch.
• Monitor campaign results, optimize performance, and capture learnings to refine future strategies.
• Act as the point of contact for SS-Latam initiatives with the global user growth team and other regional key stakeholders (WE, CS, PMM, VM, and more).
• Apply analytical skills to identify regional opportunities using product and marketing data.
• Oversee, test, optimize, and scale Event Based Marketing (EBM) and ongoing flows for the SS region.
• Identify, document, and scale Conversion Rate Optimization (CRO) best practices including CTA, templates, visuals, and messaging lengths.

Regional Acquisition, User Growth Specialist

Operations

• Apoiar o desenvolvimento e a execução da estratégia de go-to-market para novos produtos e unidades de negócio.
• Mapear jornadas de clientes (aquisição, conversão, onboarding e retenção) e ajudar a estruturar processos escaláveis.
• Desenvolver protótipos de soluções com IA (LLMs, agentes e automações inteligentes) para apoiar times de vendas, CS e operações.
• Automatizar tarefas repetitivas como análise e classificação de leads, geração de respostas, relatórios, enriquecimento de dados e organização de pipeline.
• Integrar sistemas via APIs e ferramentas no-code/low-code, conectando CRM, formulários, e-mail e ferramentas internas.
• Contribuir para a organização e qualidade dos dados de receita, pipeline e performance comercial.
• Auxiliar na construção de dashboards e acompanhamento de KPIs de crescimento, conversão e receita.
• Documentar processos, projetos, playbooks e boas práticas de uso de automação e IA para facilitar escala futura.
• Viva a missão: inspire e empodere outras pessoas ao priorizar seu próprio bem-estar e de seus colegas. Crie um ambiente de apoio onde todas as pessoas se sintam à vontade para cuidar de si mesmas e encontrar um equilíbrio entre trabalho e vida pessoal.

Estágio em Estratégia e Operações – New Ventures, IA

• Design, manage, and optimize the go-to-market ecosystem (inbound and outbound) that drives revenue growth.
• Elevate the Go-to-Market function by identifying opportunities to improve conversion through new technologies, automations, and activating data for better segmentation and personalization.
• Ensure streamlined processes and that technology stack is highly integrated and governed by robust data infrastructure.
• Operate at the intersection of process design, data analytics, and core technology (CRM, Marketing Automation, Sales Engagement, Data Enrichment and other tools).
• Lead the strategic alignment across Marketing and Sales, serving as the architect of the GTM motion and providing executive direction to the technical teams (Data/Analytics and MarTech/Engineering) to ensure all systems support the designed strategy and process.

Senior Director, Marketing and Revenue Ops – GTM

• Responsible for the retention and expansion of recurring revenue from existing customers.
• Strategic management of customer KPIs, including financial analysis, sales performance tracking, and the development of strategies to maximize results.
• Promotion of initiatives to increase sales, such as digital campaigns, incentive programs, and more.
• Proposing process improvements to ensure operations and daily routines are aligned with customer expectations.
• Mediating conflicts by proposing solutions that meet both customer and business needs.
• Identifying new opportunities with existing customers.
• Extracting and analyzing data, transforming it into meaningful insights.

SMB Customer Success Specialist

Artificial Intelligence

• System Ownership: Take technical ownership of our existing automation infrastructure, ensuring high reliability and continuous improvement of our bot ecosystem.
• Scalable Development: Lead the design and deployment of large-scale automation projects, specifically focusing on expanding our global invoice portal network to drive operational efficiency.
• AI & Innovation: Explore and integrate AI-driven tools (such as OCR, LLMs, and Document AI) to enhance automation capabilities and solve complex business challenges.
• Tech Stack Integration: Develop end-to-end solutions using a variety of platforms—from Automation Anywhere (AA) to API integrations and ETL tools—ensuring the best technology is applied to each use case.
• Operational Excellence: Maintain high standards for documentation, security, and process integrity, supporting our commitment to robust internal controls.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.