Gusto

Software Engineer

• Build products & services and scale the platform that powers business money and accounting experiences at Gusto
• Take ownership of projects, ensuring they meet high standards of quality and performance
• Adopt the latest best practices for using AI technologies across all aspects of product development
• Collaborate on complex and ambiguous problems with partnerships from Engineering, Product Management, Design, Data Science, Compliance, Operations, and other cross-functional teams
• Engage in a highly supportive environment working with others to drive productivity and innovation
• Help drive the product development process from concept to launch

Business Engineering

Human Resources

• Lead the organizations you support to achieve People objectives, including attracting, hiring and onboarding great talent, developing and retaining staff, and achieving goals around helping companies stay compliant.
• Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence.
• Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement.
• Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.
• Identify and translate current and future business needs into a comprehensive People Plans.
• Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management.
• Serve as the primary point of contact for assigned clients.
• Process and maintain client HR data, including employee onboarding and offboarding, help administer payroll, benefits, and other HR functions, and ensure clients stay up-to-date on HR regulations and compliance requirements.
• Provide excellent customer service

HR Consultant

Team Leader

• Lead a Tier 2 Money Advanced Care team of 10–12
• Oversee complex case resolution across disputes and banking error investigations
• Serve as a subject matter expert in banking and money movement operations
• Drive operational excellence by leading initiatives
• Build a culture of continuous development through coaching and feedback
• Partner cross-functionally to advance high-impact improvements
• Champion adoption of AI and automation

Consumer Money Team Leader

Account Manager

• Own Gusto's VC & PE partnership strategy end to end, accountable for results across the function
• Define and maintain a clear partner portfolio, including which partners warrant 1:1 investment versus scaled engagement
• Build repeatable, programmatic partnership motions (e.g., portfolio company programs, founder and operator education, marketplace or platform integrations)
• Serve as the Tier 1 point of contact for a core group of high-impact ecosystem partners
• Collaborate closely with Partner Marketing and Events to design scalable programs and moments of engagement
• Partner with Recruit and other internal teams to align on net-new partner sourcing over time
• Track and evaluate ecosystem impact across metrics such as ARR, pipeline influence, and founder reach
• Represent Gusto externally as a credible, recognized voice in the VC & PE ecosystem, and provide thought leadership to internal teams and external partners.

Channel Partnerships Manager, Investor Ecosystems – VC & PE

Sales

• Help small business customers choose Gusto
• Interact with customers via email, chat, and live phone interactions
• Help customers navigate onboarding process
• Maintain accurate notes in Salesforce for all leads worked
• Guide customers through account setup and initial onboarding
• Demonstrate product knowledge and care for every customer interaction
• Exercise and refine solutions selling skills for small businesses
• Participate in community and career development opportunities
• Use AI-powered workflows as a core part of your sales

Sales Associate

Customer Support

• Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing & payment issues
• Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge
• Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations
• Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements
• Leverage AI platforms to streamline communication, automate processes and enablement

Technical Tax Support Specialist

• Own sales compensation administration for assigned teams — execute accurate, on-time commission calculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle
• Own monthly reporting & analytics for assigned segments — deliver attainment summaries and payout forecasts to Sales, Finance/Accounting, and Rev Ops; maintain KPI dashboards and perform ad hoc analysis on performance trends and budget adherence.
• Contribute to plan design for assigned segments — Support and, where designated, independently own compensation plan inputs for assigned sales segments, including rate validation, accelerator analysis, and rules of engagement; build financial models and scenario analyses that inform quota-setting and plan design decisions; connect compensation mechanics to broader outcomes across Finance, HR, and Sales Strategy
• Define and improve processes and compliance — document and continuously improve comp processes; maintain adherence to internal compliance standards and accounting rules; ensure role changes, new hires, and terminations are reflected accurately across Xactly and downstream systems
• Lead assigned cross-functional initiatives - Drive projects spanning Sales, Finance, HR, and Rev Ops; use data and structured analysis to influence stakeholders and build alignment across functions
• Leverage AI to elevate comp operations — actively incorporate AI tools to automate repetitive tasks, accelerate reporting, and surface insights; partner with the Head of Sales Compensation to identify and scale AI-driven improvements across the team

Senior Sales Compensation Analyst

Business Development Rep

• Outbound Prospecting: Conduct over 100 cold calls to prospective buyers, facilitating next steps such as scheduling meetings for account executives to further qualify leads.
• Qualify Opportunities: Identify and nurture a large volume of prospects to qualify leads through multiple channels.
• Innovate with AI: Leverage AI Agents and other AI tools in our tech stack to drive increased efficiency and output across your daily processes.
• Educate & Inspire: Communicate Gusto’s value to prospects and customers, highlighting how our platform helps businesses streamline operations and better serve their employees.
• Collaborate with AEs: Partner with Account Executives to drive pipeline generation, account planning, and meeting conversion.
• Maintain CRM Hygiene: Accurately log all activities and insights in Salesforce and maintain a disciplined, data-driven approach to outreach.
• Hit Goals & Grow: Consistently meet monthly and quarterly quotas and metrics, while contributing to a high-performing team culture focused on results and career development.
• AI Fluency: Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Business Development Representative

Growth Marketing

• Manage and develop the growth marketing team, setting clear goals, providing coaching, and fostering a culture of accountability and innovation.
• Own and evolve Gusto's customer referral program from strategy and incentive design, to measurement and optimization, driving meaningful new customer acquisition and revenue through word-of-mouth and network effects.
• Build and run a rigorous experimentation roadmap, using advanced testing and data analysis to identify growth levers and scale what works.
• Scout, pilot, and scale emerging acquisition channels, bringing rigor to what gets tested and moving quickly from hypothesis to results.
• Partner with the Web Marketing team to surface and prioritize conversion experiments, translating referral and emerging channel performance data into landing page hypotheses and post-click optimizations that improve acquisition outcomes.
• Partner cross-functionally with Growth, Product, Sales, RevOps, and Data teams to align growth programs with business priorities and optimize the full funnel from awareness to activation.
• Use AI tools as a consistent, habitual part of your workflow, generating referral program briefs, developing incentive copy variants, accelerating channel research, and building reusable systems that scale best practices across the team.
• Report on program performance to senior leadership, distilling complex data into clear insights and concrete recommendations.