Gusto

Full-stack Engineer

• Seek out and solve inefficiencies in the tooling, frameworks, and feedback mechanisms available to product engineers to improve developer productivity
• Advance Rails and Ruby upgrades across Gusto's core applications, developing automation and AI-assisted tooling to scale this work across a growing number of services
• Build and maintain reusable libraries, gems, and patterns that commonize best practices so teams are productive from day one in any service
• Steward and improve shared CI tooling, including Danger, Sorbet, RuboCop, database migration checks, and other developer-facing guardrails
• Collaborate with product engineering teams as their partner and 'internal customer advocate,' understanding their pain points and shipping solutions iteratively
• Contribute to observable standards and scorecards that make the health and maturity of our services visible and actionable
• Leverage AI tools (Cursor, Claude, automation agents) as part of your daily workflow and help shape how AI augments developer productivity across the organization

Staff Software Engineer, Developer Productivity – Rails

Product Designer

• Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention.
• Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn.
• Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements.
• Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers.
• Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes.
• Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver using and designing for AI.
• Champion the design system and contribute patterns/components that improve cohesion and quality.

Staff Product Designer – Retirement

Sales

• Build and manage trusted relationships with accounting firm partners.
• Drive new business by identifying, engaging, and onboarding new firms into the Gusto Pro ecosystem.
• Lead consultative conversations that uncover partner needs and align Gusto’s solutions to their business goals.
• Work closely with Marketing, Product, and Customer Success to improve the partner experience.

Channel Sales Experience

Customer Success Manager

• Own and manage an enterprise client portfolio as primary technical advisor
• Deliver seamless implementations from kickoff through go-live, coordinating internal teams and ensuring timely deployment
• Develop deep knowledge of each client's goals and translate them into actionable plans with measurable results
• Engage clients regularly via Zoom, email, phone, and on-site visits to strengthen relationships and ensure alignment
• Drive product adoption with measurable improvements in usage metrics and client health scores
• Conduct technical assessments of API implementations and lead quarterly optimization sessions
• Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
• Serve as the first technical point of contact for enterprise clients during implementation and post–go-live, owning technical triage and driving resolution with Implementation and Support
• Educate clients on best practices to maximize value from Symmetry's solutions
• Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
• Provide prompt, professional responses to inquiries ensuring fast resolution and strong confidence
• Support renewal readiness and risk mitigation in partnership with Account Manager
• Identify process improvements that reduce implementation time and increase team capacity
• Leverage AI tools and automation to streamline reporting, communication, and coordination
• Maintain thorough documentation in CRM and ticketing systems
• Collaborate with Sales, Product, Engineering, and Support to address issues and drive continuous improvement

Technical Client Success Manager

AI Engineer

• Lead the integration of AI and automation across Gusto’s enterprise applications ecosystem
• Partner closely with Product, Engineering, Finance, People Tech, and Operations
• Design Model Context Protocols (MCPs) and AI agents to smartly augment workflows
• Shift ERP and Finance systems from reactive workflows to predictive platforms
• Govern the full lifecycle of MCPs and agents following data governance and security standards

Enterprise Application AI Architect

• Own sales compensation administration for assigned teams — execute accurate, on-time commission calculations, payment processing, crediting, draws, clawbacks, and dispute resolution each pay cycle;
• Own monthly reporting & analytics for assigned segments — deliver attainment summaries and payout forecasts to Sales, Finance/Accounting, and Rev Ops; maintain KPI dashboards and perform ad hoc analysis on performance trends and budget adherence.
• Contribute to plan design for assigned segments — Support and, where designated, independently own compensation plan inputs for assigned sales segments, including rate validation, accelerator analysis, and rules of engagement; build financial models and scenario analyses that inform quota-setting and plan design decisions; connect compensation mechanics to broader outcomes across Finance, HR, and Sales Strategy
• Define and improve processes and compliance — document and continuously improve comp processes; maintain adherence to internal compliance standards and accounting rules; ensure role changes, new hires, and terminations are reflected accurately across Xactly and downstream systems
• Lead assigned cross-functional initiatives - Drive projects spanning Sales, Finance, HR, and Rev Ops; use data and structured analysis to influence stakeholders and build alignment across functions
• Leverage AI to elevate comp operations — actively incorporate AI tools to automate repetitive tasks, accelerate reporting, and surface insights; partner with the Head of Sales Compensation to identify and scale AI-driven improvements across the team

Senior Sales Compensation Analyst

• Spearhead the development of a product & business aimed at unlocking value for existing Gusto customers as well as expanding Gusto’s customer base to new segments
• Unlocking savings for SMBs through tax credits
• Partner closely with Engineering, Design, Ops and Data Science on all stages of the product development process
• Run lean experiments and A/B tests to quickly prove out hypotheses and test new concepts.
• Create a long-term vision and strategy that defines the big problems we can solve well with a durable competitive advantage

Principal Product Manager – Tax Credits

• Partner with Product Management to define the customer problems to solve, the strategy to solve them, and the measurable outcomes that matter—across activation, engagement, and retention.
• Collaborate with Data and Research to understand funnel drop-offs, behavior over time, retention drivers as well as define success metrics and iterate based on what you learn.
• Drive the full design process for shipped experiences—scoping and sequencing work, prototyping, testing, and delivering MVP → iteration → longer-term improvements.
• Translate regulatory/tax-driven requirements into clear flows, content, and UI patterns that build trust without overwhelming customers.
• Craft compelling product narratives that align cross-functional stakeholders around the problem, strategic options, and tradeoffs, clearly explaining the reasoning behind design decisions and outcomes.
• Provide thoughtful critique and mentorship to design peers; raise the quality bar across the organization. Be an innovation driver with using and designing for AI.
• Champion the design system and contribute patterns/components that improve cohesion and quality.
• Use AI to move quickly from concept to customer-tested artifact — building clickable, high-fidelity prototypes that generate real signal faster than traditional methods allow. Bring a clear point of view on where AI enhances the customer experience, not just your workflow, and help raise the team's fluency through your example.

• Architect, build, test, and refine Gusto’s native iOS app, along with supporting mobile web views that enhance user experience.
• Develop, iterate, and improve product features that integrate core business functions, work tools, value-added services, and financial products.
• Collaborate closely with our product management, design, and partner teams to identify technical and customer pain points, brainstorm solutions, and then prototype, iterate, and launch those solutions.
• Work cross-functionally with teams in product apps, identity, security, design systems, and infrastructure to deliver world-class experiences right into our customers' hands.
• Build and scale essential services, such as push notification systems and localization features, to enhance app functionality.
• Enhance and maintain our iOS mobile infrastructure, including build pipelines, testing automation, and the release process, to ensure smooth operations.

Staff Mobile Software Engineer, iOS

• Define and evolve the UX vision for our Gus conversational assistant and AI experiences across the Gusto platform.
• Lead and ship Tier 1 AI initiatives from early concept through launch and iteration.
• Design full AI-powered workflows – shaping how users provide input, how model outputs are validated and acted on, and how the experience handles risk, uncertainty, and failure.
• Partner closely with AI Product and Engineering leaders to translate complex technical constraints into intuitive, credible user experiences.
• Establish scalable AI interaction patterns and design principles that teams across Gusto can adopt.
• Write and iterate on prompts in collaboration with engineering, PM, and content design.
• Prototype AI experiences using modern AI-native tools.
• Mentor designers on the AI team and coach designers across Gusto who are shipping AI features.
• Advocate for high-quality, responsible AI experiences across Design and R&D.

Principal Product Designer, CoreX AI

• Build and refine our infrastructure and tools that enable other teams to work with data
• Take full ownership of the solutions you build, partner with other teams, work with stakeholders to refine ideas, shape scope, implement solutions, monitor production, and troubleshoot problems that arise
• Collaborate with other engineering teams to integrate with existing systems and unblock dependencies
• Participate in an on call rotation to support the deployment of supported platform services and the management of the underlying infrastructure
• Identify, adopt and improve frameworks, policies and tools to streamline the development process

Retirement Data Platform Staff Engineer

Engineering Manager

• Build and foster an inclusive, collaborative, and impact-oriented culture
• Coach, mentor, and sustain a high-performing team of engineers, including regular 1:1s and performance coaching
• Maintain cross-functional relationships with key partners in Product, Data, Tax Operations, Tax Filings Compliance, and with engineering and product leaders on other Tax teams
• Help set technical direction on the team, ensuring that we are meeting our compliance commitments, as well as advocating for work to reduce the operational overhead of adapting to changing tax legislation
• Advocate for and build systems that enable us to hold our correctness bar incredibly high, while also enabling iteration, experimentation, and speed
• Work to understand the context-rich Tax domain, to be able to weigh in on the team’s technical decisions

Staff Software Engineer, Developer Productivity – Rails

Staff Product Designer – Retirement

Channel Sales Experience

Technical Client Success Manager

Enterprise Application AI Architect

Senior Sales Compensation Analyst

Principal Product Manager – Tax Credits

Staff Product Designer – Retirement

Staff Mobile Software Engineer, iOS

Principal Product Designer, CoreX AI

Retirement Data Platform Staff Engineer

Engineering Manager, Tax Payments and Filings