Gusto

Product Manager

• Own core capabilities of Gusto's AI service intelligence layer across voice, chat, and/or email
• Build and refine models and frameworks for customer intent, AI-versus-human resolution decisions, and context preservation across handoffs
• Partner with engineering and data science to improve accuracy and eliminate context loss
• Define evaluation criteria, build production evaluations and monitoring, and connect model performance to customer experience
• Experiment, iterate, and ship impactful solutions rapidly
• Identify and replace legacy systems and hard-coded workflows with flexible, intelligent architecture
• Collaborate with GTM and Service teams to translate frontline insights into product decisions
• Define and track solve rate, satisfaction, escalation accuracy, handle time, and customer effort metrics
• Own multiple capabilities and/or channels across voice, chat, and email
• Influence senior stakeholders and design simple, durable system architecture

Principal Product Manager, Unified Service Platform

Performance Marketing

• Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok
• Drive full-funnel campaigns from brand awareness through retargeting and conversion
• Manage multi-million-dollar budgets, including pacing, forecasting, budget-vs-actuals analysis, and investment recommendations
• Apply and refine the paid acquisition measurement framework, attribution philosophy, and budget allocation principles
• Lead creative strategy and testing by briefing creative studios and agencies, structuring experiments, interpreting data, and building a learning roadmap
• Serve as the paid social and AI-powered marketing workflow expert
• Document playbooks and best practices for the paid acquisition team
• Use AI tools to generate campaign briefs, develop copy variants, accelerate audience research, and build reusable systems
• Identify, test, and validate new digital media channels and formats, including Google Demand Generation campaigns and ChatGPT ads
• Run structured pilots, define success criteria, and decide whether to scale or stop tests
• Partner with Web Marketing on landing page strategy, message match, and post-click conversion
• Align with Brand and Influencer on organic-to-paid content feedback loops
• Collaborate with Engineering on pixels, tracking, troubleshooting, and QA
• Partner with Integrated Marketing, Product Marketing, Sales, Communications, and Web on integrated campaigns and performance insights

Performance Marketing Manager, Paid Social

Data Scientist

• Lead the Sales Analytics team and set its vision across customer acquisition and product expansion sales teams
• Conduct deep-dive analyses to identify revenue drivers and anomalies
• Translate complex data into actionable insights and recommendations for senior leadership and cross-functional partners
• Rebuild foundational data systems with Data Engineering and Service Platform partners
• Align with the Chief Revenue Officer, Sales Operations, Data Engineering, and Service Platform teams on a shared data and infrastructure roadmap
• Evolve sales forecasting methodology using rigorous analytics such as propensity scoring and improved seasonality controls
• Create AI-enabled self-service analytics capabilities for operations partners
• Recruit, mentor, and develop a high-performing analytics team
• Shift the team from reactive query fulfillment toward strategic analysis
• Connect Data Engineering, Analytics Engineering, Data Science, and AI/ML Engineering solutions to revenue-driving analytics

Head of Sales Data Science, Analytics

• Own the investment strategy for Gusto’s tax compliance capabilities
• Decide which capabilities to build and how to sequence them
• Set the long-term direction for tax compliance at Gusto
• Make tradeoffs regarding time and resources and create an executable plan
• Partner with Engineering, Design, Operations, Compliance, Legal, and CX
• Identify friction, validate solutions, and build alignment
• Prototype and work deeply in tax-related problems
• Use AI to ship scalable solutions
• Build tooling, automation, and AI-enabled systems for tax payments and filings
• Own outcomes end to end

Product Manager – Tax Payments and Filing

• Lead product discovery to uncover and deeply understand customer problems and test risky assumptions
• Create a long-term vision and strategy defining problems that can be solved with durable competitive advantage
• Build iteratively to prove hypotheses and test new concepts
• Partner with Engineering, Design, and Data Science throughout product development
• Rapidly execute and iterate with emphasis on user delight, impact, and learning
• Take risks and make calculated tradeoffs
• Balance hands-on building with strategic storytelling
• Define, measure, and improve key product and business metrics
• Improve foundational workflows including payroll task coordination, roles and permissions, and reports
• Lead Workflows for Gusto Pro, a product built for accountants

Product Manager – Gusto Pro Workflows

Full-stack Engineer

• Design, build, and test systems for employer and employee tax accounts, including agency registrations, power-of-attorney and third-party authorizations, tax notices, agency filings, and state/federal/employee tax setup
• Build automation that requests and maintains access with tax agencies on customers' behalf
• Develop bots, data exchanges, and agency-event pipelines to keep accounts, rates, and deposit schedules accurate and prevent failed filings
• Model jurisdiction-specific compliance rules into maintainable systems
• Own reliability, performance, and correctness in a complex compliance domain
• Partner with Product, Design, Tax Operations, and PEO teams to turn customer and compliance pain into solutions
• Prototype, iterate, and launch products
• Mentor engineers and help solve difficult large-scale technical problems
• Build products customers love

Staff Software Engineer, Tax Accounts

• Architect, build, test, and refine Gusto’s iOS app and supporting embedded mobile web views
• Utilize AI agents to deliver high-quality output quickly
• Identify and advocate for best practices, architecture, and process
• Enhance and maintain iOS mobile infrastructure, including build pipelines, testing automation, and release processes
• Build and scale foundational services such as push notifications, accessibility, and localization
• Develop, iterate, and improve product features integrating business functions, work tools, value-added services, and financial products
• Collaborate with product management, design, and partner teams across product apps, identity, security, design systems, and infrastructure
• Identify technical and customer pain points, brainstorm solutions, prototype, iterate, and launch solutions
• Mentor other engineers and help build a strong mobile foundation for feature teams

Senior Staff Software Engineer, iOS Platform

Account Manager

• Drive strategy and growth for a portfolio of Gusto Pro’s largest and most strategic accounting firm partners
• Maintain and expand revenue and usage within assigned firms
• Identify, pitch, and facilitate growth opportunities
• Build relationships across partner organizations, from staff accountants to managing partners
• Manage complex partner relationships and product configurations
• Use AI-powered workflows daily and collaborate with the team to improve tools and processes
• Work cross-functionally with senior Gusto team members to strengthen partner relationships and coordinate joint efforts
• Provide input into the Gusto Pro product roadmap and processes
• Identify risks and revenue-growth opportunities in assigned accounting firms
• Build territory and account plans and lead Quarterly Business Reviews
• Balance new partner acquisition with development of active partners
• Serve as the single point of contact for partners on behalf of aligned cross-functional sales roles
• Coordinate outreach and partner enablement to grow cross-sell and upsell adoption
• Lead weekly status calls, upsell calls, and QBRs
• Drive awareness and usage of new or updated Gusto Pro features and integrations
• Own contract renewals and upsells, including negotiating terms
• Collaborate with product, design, and engineering on product roadmap recommendations
• Coordinate with C-suite executives, partners, and cross-functional teams
• Report sales activity, pipeline progress, and market trends to leadership
• Travel to meet prospective partners and represent Gusto at industry events and conferences

Partner Manager

Affiliate Manager

• Develop, implement, and communicate Gusto's compensation programs, policies, and procedures
• Ensure internal equity, external competitiveness, and alignment with business strategy
• Partner with HR Business Partners, Finance, senior leadership, Legal, business leaders, and People Operations
• Lead annual merit, equity refresh, and benchmarking cycles from data collection through communication
• Perform market analyses and compensation studies using survey data such as Radford/Aon, Mercer, and Pave
• Use AI tools and automation to accelerate analysis, synthesize benchmarking data, and reduce planning and reporting load
• Design and maintain scalable compensation workflows and tooling
• Automate recurring analyses, audit processes, and reporting
• Build and maintain compensation dashboards and data visualizations for pay equity, market positioning, and budget utilization
• Craft competitive offers and build playbooks for recruiters and HRBPs to communicate total rewards
• Ensure compliance with federal, state, and local pay regulations, including pay transparency laws and FLSA classification standards
• Partner with People Operations to integrate and optimize HRIS and compensation tools
• Improve decision quality, program scalability, reliability, and organizational confidence in compensation decisions

Senior Compensation Partner

Operations

• Own operating rhythms for routes to market, including roadmaps, OKRs/targets, planning, and business reviews
• Launch and manage cross-functional programs end to end
• Lead fiscal-year planning by translating strategy into goals, owners, and timelines
• Own performance-lever workstreams and drive cross-functional action
• Pilot AI-augmented program-management and operations approaches
• Design reusable automation patterns and AI agents to scale team capacity
• Partner on Gusto-wide and other high-impact cross-functional programs
• Work with GTM leaders, Finance, Marketing, RevOps, and Product to translate strategy into execution

Insights & Operations

Learning and Development

• Facilitate in-person, virtual, and hybrid learning sessions across at least six distinct and complex knowledge areas
• Create inclusive, dynamic learning environments using interactive techniques and real-world examples
• Provide real-time feedback and coaching to learners
• Design and facilitate responsible and effective AI-tool training for CX teams
• Lead comprehensive course design and continuous improvement of learning materials
• Own content development and quality control for course updates
• Develop communication strategies for learning initiatives
• Manage complex, high-visibility learning programs end to end
• Oversee multiple CX Academy cohorts and monitor participant progress and engagement
• Drive program improvements using participant and stakeholder feedback
• Serve as a primary contact for senior stakeholders and department heads
• Consult with leadership to align learning initiatives with business priorities
• Own learning data strategy and track KPIs, program impact, and ROI
• Apply the Kirkpatrick Model of Training Evaluation
• Use AI tools for content design, program administration, project tracking, reporting, data visualization, and learning analytics

Senior L&D Specialist

Revenue Operations

• Design dynamic pricing and packaging displays across the funnel from acquisition through activation and billing
• Design Gusto's invoicing and billing surfaces using the IBEX platform
• Build and improve internal tools such as the Promo Engine and Product Catalog
• Improve workflows in internal platforms for Growth, Marketing, Accounting, Sales, and Expansion Sales
• Define the target-state UX vision for multi-channel messaging orchestration across email, sales, and in-product/AI surfaces
• Standardize how AI-driven messaging is structured, sequenced, and represented to customers
• Define platform-level versus channel-level responsibilities across surfaces such as AI Email, Rec Center, and Gus
• Drive holistic service design across internal support and customer experiences
• Collaborate with cross-functional partners, lead workshops, and co-create end-to-end solutions
• Create scalable patterns through contribution to Gusto's design system
• Use quantitative and qualitative insights to validate decisions, inform tradeoffs, and iterate designs

Product Designer, Growth Pricing – Revenue Systems

Product Designer

• Manage an initial team of 3 designers and hire to build the team
• Build rituals, hiring pipeline, and planning cadence across Consumer Banking and Business Banking
• Coach designers working on both the established Wallet product and the 0-to-1 SMB Banking effort
• Co-create goals and success metrics with product and engineering partners
• Translate strategy into clear scopes, sequences, and milestones
• Raise quality standards through critique and review
• Stay hands-on with high-stakes design decisions, especially SMB Banking’s path to beta
• Partner with Banking’s PM and engineering leads, plus Risk, Compliance, Legal, Data, and Ops
• Ensure Banking products fit cohesively into Gusto’s broader financial ecosystem
• Coordinate with design and product counterparts on adjacent pods such as Accounting and Payments
• Build individualized career development plans for direct reports
• Represent Banking’s design needs to senior design leadership

Product Design Leader, Banking

Engineer

• Serve as design authority for audiovisual technology across Gusto's physical footprint
• Act as technical director behind company events
• Design, test, troubleshoot, and implement AV technology in offices, meeting spaces, and event spaces across San Francisco, Denver, New York, Burlingame, and Scottsdale
• Author and maintain Gusto's AV standard covering room tiers, signal flow, control systems, camera and lighting standards, and event production baselines
• Architect and own technical production for company-wide meetings, customer events, fireside chats, onsites, and podcast productions
• Lead the AV workstream for the Zoom-to-Google-Meet migration across 200+ conference rooms
• Own the multi-site AV capital roadmap and vendor relationships
• Manage vendor and project delivery for office buildouts and upgrades
• Administer Google Meet and Zoom room fleets, Logitech and Neat endpoints, and streaming/event platforms
• Monitor room health, dashboards, and firmware lifecycle
• Serve as escalation path for the IT Geeks Support team
• Use AI to automate room health reporting, documentation, show-control logic, and vendor/RFP analysis
• Coach IT Geeks and event technicians on tier-one AV and day-of production
• Support in-house video production projects and document AV domains

Lead AV Engineer

• Own reusable capabilities, patterns, primitives, standards, and tooling for agentic service workflows
• Design reusable orchestration, human-in-the-loop protocols, override and escalation logic, and quality safeguards
• Set concrete standards for workflow builders
• Prototype workflows to validate patterns, expose gaps, and unblock difficult problems
• Extract reusable components from prototypes and hand them off
• Incorporate learnings from builds into shared patterns
• Influence Product priorities with evidence-based asks
• Prototype capabilities missing from the platform before investment
• Rank automation opportunities by volume, risk, and customer impact
• Mine SOPs, operational metrics, and interaction data to prioritize work
• Work with Data to define workflow performance measurement
• Identify processes that should not be automated
• Bring customer stakes into Legal, Security, Compliance, and platform reviews
• Represent portfolio performance to senior stakeholders in an action-oriented manner