Senior L&D Specialist

Gusto

Senior L&D Specialist designing and facilitating AI-enabled learning programs for Gusto’s payroll, benefits, and HR platform. Managing CX training, stakeholders, cohorts, and data-driven program improvement.

Posted 9/5/2026full-timeDenver • Colorado, Nevada, New York • 🇺🇸 United StatesSenior💰 $91,065 - $136,456 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Learning and Development (L&D) with a focus on designing and facilitating AI-enabled learning solutions. Proven ability to manage complex learning programs, analyze outcomes, and drive continuous improvement through stakeholder engagement and data-driven strategies.

Highest-signal resume keywords

Learning Program DesignAI-Enabled Learning SolutionsStakeholder ManagementCohort ManagementKirkpatrick Model Application

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Learning Program DevelopmentAI Tool ImplementationContent DevelopmentData AnalysisProgram EvaluationContinuous ImprovementCoachingProject TrackingLearning AnalyticsKPI Tracking

Soft Skills

Strong CommunicationOrganizational SkillsCoaching SkillsAdaptabilityStakeholder Engagement

Tools & Technologies

AI Tools for Content DesignLearning Management SystemsData Visualization ToolsModern AI WorkflowsAPIs/Integrations

Industry Keywords

Learning and DevelopmentCX AcademyHybrid LearningParticipant EngagementTraining Evaluation

About the role

Key responsibilities & impact

Facilitate in-person, virtual, and hybrid learning sessions across at least six distinct and complex knowledge areas
Create inclusive, dynamic learning environments using interactive techniques and real-world examples
Provide real-time feedback and coaching to learners
Design and facilitate responsible and effective AI-tool training for CX teams
Lead comprehensive course design and continuous improvement of learning materials
Own content development and quality control for course updates
Develop communication strategies for learning initiatives
Manage complex, high-visibility learning programs end to end
Oversee multiple CX Academy cohorts and monitor participant progress and engagement
Drive program improvements using participant and stakeholder feedback
Serve as a primary contact for senior stakeholders and department heads
Consult with leadership to align learning initiatives with business priorities
Own learning data strategy and track KPIs, program impact, and ROI
Apply the Kirkpatrick Model of Training Evaluation
Use AI tools for content design, program administration, project tracking, reporting, data visualization, and learning analytics

Requirements

What you’ll need

5+ years of L&D experience required
Ability to travel up to 50% of the time
Proven experience in learning program design, development, and facilitation across multiple knowledge areas
Strong coaching skills
Expertise in managing end-to-end learning programs, including cohort management and continuous improvement
Excellent stakeholder management skills
Ability to analyze program outcomes and use insights for continuous enhancement
Strong communication and organizational skills
Demonstrated experience designing, implementing, and evaluating AI-enabled learning solutions
Demonstrated experimentation with AI applications in learning, communication, or content design
Practical experience with modern AI tools and workflows used in L&D
Familiarity with LLMs, prompt engineering, and APIs/integrations
Familiarity with AI tools supporting content creation, data analysis, or learner engagement
Ability to prompt and fine-tune AI tools
Experience evaluating or implementing AI-enabled learning platforms
Ability to thrive in a fast-paced environment and manage multiple priorities

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Flexible work arrangements for approved non-office locations
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities and disabled veterans