Insights & Operations

Gusto

GTM operations leader scaling payroll, benefits, and HR technology for small businesses at Gusto. Owning routes-to-market, planning rhythms, cross-functional programs, and AI-enabled operations.

Posted 9/9/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $158,300 - $195,237 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, cross-functional collaboration, and strategic planning, with a strong focus on integrating AI into operational workflows. Proven ability to drive performance through data analysis, ownership of complex initiatives, and alignment with organizational values.

Highest-signal resume keywords

Program ManagementCross-Functional LeadershipAI IntegrationRevenue AnalyticsChange Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsRevenue OperationsForecastingMetrics/OKRsData AnalysisRoadmap DevelopmentPerformance MetricsAutomation PatternsProgram ManagementEnd-to-End Ownership

Soft Skills

Excellent CommunicationCollaboration SkillsOwnership MindsetAnalytical RigorChange Leadership

Industry Keywords

GTM OperationsSalesMarketingPartnershipsPricing & PackagingBusiness ReviewsSenior Decision-MakingCustomer EmpathyGritPassion for Small Businesses

About the role

Key responsibilities & impact

Own operating rhythms for routes to market, including roadmaps, OKRs/targets, planning, and business reviews
Launch and manage cross-functional programs end to end
Lead fiscal-year planning by translating strategy into goals, owners, and timelines
Own performance-lever workstreams and drive cross-functional action
Pilot AI-augmented program-management and operations approaches
Design reusable automation patterns and AI agents to scale team capacity
Partner on Gusto-wide and other high-impact cross-functional programs
Work with GTM leaders, Finance, Marketing, RevOps, and Product to translate strategy into execution

Requirements

What you’ll need

5+ years of experience in business operations, revenue/GTM operations, consulting, program management, or product management
Meaningful experience in sales, marketing, partnerships, pricing & packaging, revenue analytics, or finance
Strong program management skills and end-to-end ownership of complex, cross-functional initiatives
Experience with roadmaps, metrics/OKRs, forecasting, and business reviews
Analytical rigor and ability to work with data to surface insight, size opportunities, and inform senior decisions
Excellent communication and collaboration skills
Ownership mindset and comfort with ambiguous problems
Change leadership skills
Ability to integrate AI into workflows, documentation, systems, and decision-making
Alignment with Gusto's values: customer empathy, grit, and passion for helping small businesses thrive

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Hybrid work arrangement
Secure, reliable, and consistent internet connection required when approved to work outside a Gusto office
Reasonable accommodations for qualified individuals with disabilities and disabled veterans